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[Micronet] Adobe Acrobat X for Mac

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Jay Sparks-2

[Micronet] Adobe Acrobat X for Mac

Hi,
I received email from [hidden email] which
included the link to campus fileshare.
I installed the Master Collection successfully using the serializer.

The Acrobat Pro X for Mac does not include a serializer and I was not
sent a code.
(It now shows "00" days and will not run w/out a valid lic. code.
Also, I noticed several package installers, eg. 2 and 3. (?)

Can someone shed some light on how to proceed with obtaining the code
please?

Jay

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Burke Bundy

Re: [Micronet] Adobe Acrobat X for Mac

Hi Jay,

It is my understanding that someone (authority unclear) made a "business
decision" to not provide campus IT personnel with the actual serializer
code. I was able to obtain the code after expressing my strong
disagreement to this "business decision". It is also my understanding
that the contract with Adobe does not prevent the dissemination of the
serializer code. Any obstacles to you obtaining the serializer code have
been constructed by IST.

It is my opinion that this business decision should be altered so that
authorized IT personnel have access to the serializer code.

Hope this helps,
Burke

> Hi,
> I received email from [hidden email] which
> included the link to campus fileshare.
> I installed the Master Collection successfully using the serializer.
>
> The Acrobat Pro X for Mac does not include a serializer and I was not
> sent a code.
> (It now shows "00" days and will not run w/out a valid lic. code.
> Also, I noticed several package installers, eg. 2 and 3. (?)
>
> Can someone shed some light on how to proceed with obtaining the code
> please?
>
> Jay
>
>
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe
> from its mailing list and how to find out about upcoming meetings, please
> visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and
> the list's archives can be browsed and searched on the Internet. This
> means these messages can be viewed by (among others) your bosses,
> prospective employers, and people who have known you in the past.
>

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To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

http://micronet.berkeley.edu

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Sian Shumway

Re: [Micronet] Adobe Acrobat X for Mac

Hi Burke,

The code we provided to you was for Acrobat only, not the unlimited installer. I provided it early to facilitate your installation while we were working things out.

If others would like us to simply distribute the Acrobat only code, I would be happy to do that and work out the process. I invite the community to weigh in with your preferences.

Sian
Adobe Product Manager

On Nov 4, 2011, at 11:52 AM, Burke Bundy wrote:

> Hi Jay,
>
> It is my understanding that someone (authority unclear) made a "business
> decision" to not provide campus IT personnel with the actual serializer
> code. I was able to obtain the code after expressing my strong
> disagreement to this "business decision". It is also my understanding
> that the contract with Adobe does not prevent the dissemination of the
> serializer code. Any obstacles to you obtaining the serializer code have
> been constructed by IST.
>
> It is my opinion that this business decision should be altered so that
> authorized IT personnel have access to the serializer code.
>
> Hope this helps,
> Burke
>
>
>> Hi,
>> I received email from [hidden email] which
>> included the link to campus fileshare.
>> I installed the Master Collection successfully using the serializer.
>>
>> The Acrobat Pro X for Mac does not include a serializer and I was not
>> sent a code.
>> (It now shows "00" days and will not run w/out a valid lic. code.
>> Also, I noticed several package installers, eg. 2 and 3. (?)
>>
>> Can someone shed some light on how to proceed with obtaining the code
>> please?
>>
>> Jay
>>
>>
>>
>>
>> -------------------------------------------------------------------------
>> The following was automatically added to this message by the list server:
>>
>> To learn more about Micronet, including how to subscribe to or unsubscribe
>> from its mailing list and how to find out about upcoming meetings, please
>> visit the Micronet Web site:
>>
>> http://micronet.berkeley.edu
>>
>> Messages you send to this mailing list are public and world-viewable, and
>> the list's archives can be browsed and searched on the Internet. This
>> means these messages can be viewed by (among others) your bosses,
>> prospective employers, and people who have known you in the past.
>>
>
>
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

Burke Bundy

Re: [Micronet] Adobe Acrobat X for Mac

Hi Sian,

I would be curious to know what the rationale is to not provide the
serializer code itself (for all covered Adobe products) to authorized
campus IT staff. I think it might be enlightening to hear what logic IST
leadership used in arriving at this business decision. From my point of
view it seems odd that IST leadership has delegated the responsibility for
installation/deinstallation of the Adobe software to campus IT staff but
has declined to provide all necessary information and tools for various
deployment scenarios and environments.

If I'm not mistaken this Adobe pilot program went live on 2011-09-06.
Nearly two months later "things" which are inhibiting deployment are still
being worked out. This does not strike me as being particularly
"operationally excellent".

Burke

> Hi Burke,
>
> The code we provided to you was for Acrobat only, not the unlimited
> installer. I provided it early to facilitate your installation while we
> were working things out.
>
> If others would like us to simply distribute the Acrobat only code, I
> would be happy to do that and work out the process. I invite the
> community to weigh in with your preferences.
>
> Sian
> Adobe Product Manager
>
> On Nov 4, 2011, at 11:52 AM, Burke Bundy wrote:
>
>> Hi Jay,
>>
>> It is my understanding that someone (authority unclear) made a "business
>> decision" to not provide campus IT personnel with the actual serializer
>> code. I was able to obtain the code after expressing my strong
>> disagreement to this "business decision". It is also my understanding
>> that the contract with Adobe does not prevent the dissemination of the
>> serializer code. Any obstacles to you obtaining the serializer code
>> have
>> been constructed by IST.
>>
>> It is my opinion that this business decision should be altered so that
>> authorized IT personnel have access to the serializer code.
>>
>> Hope this helps,
>> Burke
>>
>>
>>> Hi,
>>> I received email from [hidden email] which
>>> included the link to campus fileshare.
>>> I installed the Master Collection successfully using the serializer.
>>>
>>> The Acrobat Pro X for Mac does not include a serializer and I was not
>>> sent a code.
>>> (It now shows "00" days and will not run w/out a valid lic. code.
>>> Also, I noticed several package installers, eg. 2 and 3. (?)
>>>
>>> Can someone shed some light on how to proceed with obtaining the code
>>> please?
>>>
>>> Jay
>>>
>>>
>>>
>>>
>>> -------------------------------------------------------------------------
>>> The following was automatically added to this message by the list
>>> server:
>>>
>>> To learn more about Micronet, including how to subscribe to or
>>> unsubscribe
>>> from its mailing list and how to find out about upcoming meetings,
>>> please
>>> visit the Micronet Web site:
>>>
>>> http://micronet.berkeley.edu
>>>
>>> Messages you send to this mailing list are public and world-viewable,
>>> and
>>> the list's archives can be browsed and searched on the Internet. This
>>> means these messages can be viewed by (among others) your bosses,
>>> prospective employers, and people who have known you in the past.
>>>
>>
>>
>>
>>
>> -------------------------------------------------------------------------
>> The following was automatically added to this message by the list
>> server:
>>
>> To learn more about Micronet, including how to subscribe to or
>> unsubscribe from its mailing list and how to find out about upcoming
>> meetings, please visit the Micronet Web site:
>>
>> http://micronet.berkeley.edu
>>
>> Messages you send to this mailing list are public and world-viewable,
>> and the list's archives can be browsed and searched on the Internet.
>> This means these messages can be viewed by (among others) your bosses,
>> prospective employers, and people who have known you in the past.
>
>

Shelton Waggener

Re: [Micronet] Adobe Acrobat X for Mac

Micronet,
I am responding to the broader community rather than Burke individually
because I believe the various comments about the Adobe project and the
process by which it was implemented are important reference points for
future OE related IT efforts. In the recent Micronet thread, there are
several implied statements or questions pertaining to:

1) Business Authority (e.g. decision rights)
2) Control
3) Process Failure / Improvement

1) Decision Rights: In the case of the business authority to make
technology-oriented decisions that have campuswide impact, governance is a
key issue for the campus. Do we make decisions based on organization? On
funding? On individual choice? Or perhaps decisions are based on which of
those three will get us to the answer that best suits the individual
situation. Under what situations do our roles change from having input
rights to decision rights? We do not have a comprehensive IT governance
model in place, the result of which is a lack of clarity about what
decision path we should take under what circumstances. Purchasing software
would seem to be straightforward but in fact those decisions have
historically followed all of the above-mentioned decision models.

To improve the situation the OE IT Governance project was established to
create a framework on decision rights allocation and make sure it is
consistently applied. That project is being lead by Liz Marsh in the
Office of the CIO and will be working on an overall governance model for
the campus, including a process to identify decision right areas that need
clarification. The identified areas will be brought to the OE Executive
Committee, which will vote to allocate decision rights as appropriate to
the individual, departmental, campus or systemwide level. In the case of
the Productivity Suite, the decision rights to select and implement
productivity software for the campus were assigned to the VC of
Administration and Finance (John Wilton) and the AVC-IT & CIO (myself). If
you have questions about this please feel free to contact me directly.

2) Control. Some messages implied that individuals in groups outside your
own are making decisions they don't have the authority to make and
implementing processes that are somehow designed to remove control from
local IT staff. That type of thinking suggests a purposeful effort to make your
job more difficult when nothing could be further from the actual goal of these
projects. However, designing processes that work for a place as complex
and fragmented as Berkeley is not an easy undertaking. Doing something
one way for one group often means it won't work well for another without all
of us agreeing to adapt in small ways to achieve the larger goals.

The Adobe contract, and subsequent ones that are soon to be released, each
have implementation challenges related to software distribution, key
management, renewals, support, patching, etc. Rather than delaying the
release of the software, a decision was made to release the software as
soon as possible to avoid expense to students and faculty and staff, who
would otherwise be purchasing at full educational list pricing. In the
first two weeks of the deployment alone we avoided over $5000 in
university purchases that were attempted AFTER the program had started.
It's not about control, it's about balancing the need to do things quickly
and the desire to do them perfectly. Since the outset of this project we
have been, and continue to be, open to suggestions about how we can make
this significant shift in how software is delivered at a campuswide level
work best for everyone.

3) Process: There is no question that we all have room for improvement in
the way we operate IT on the campus - at the department, control unit and
campus level. Our past approach of each person doing their best in their
area results in some local optimization but little chance to achieve
significant gains at scale. Full centralization may achieve scale but
would result in significant degradation in our ability to meet the diverse
needs of our very large community. So what is the answer? Work together
and apply process changes to gain benefits and cost savings from scale in
as many areas as we can while making sure to clearly identify and meet the
local needs that are unique to a given discipline or department.

The challenge is that our current environment, virtually everything
"appears" to be unique because that is how we have always done it. Not
because we should do it that way, or because there are no other options,
but simply because that has been our past practice. Installing software on
end user devices is not a unique or highly specialized activity, but one
we need to find ways to lower the cost of doing so IT staff can spend more
time on the important value-added activities. To get there we need
partnership, collaboration, suggestions, and patience as we work through
building a new, more cost-effective model for the campus.

Our path forward is clear - we must find ways to keep the money going to
classrooms and research and reduce our duplicate spend in every area we
can. The time is now to put aside our past differences and divisions and
trust each other to be working towards that common goal Let's keep the
Micronet list full of suggestions for improvements, community support for
each other, and ideas how to overcome the minor differences that
unnecessarily divide us.

Regards.

Shel Waggener
AVC-IT & CIO

On Nov 4, 2011, at 1:55 PM, Burke Bundy wrote:

> Hi Sian,
>
> I would be curious to know what the rationale is to not provide the
> serializer code itself (for all covered Adobe products) to authorized
> campus IT staff. I think it might be enlightening to hear what logic IST
> leadership used in arriving at this business decision. From my point of
> view it seems odd that IST leadership has delegated the responsibility for
> installation/deinstallation of the Adobe software to campus IT staff but
> has declined to provide all necessary information and tools for various
> deployment scenarios and environments.
>
> If I'm not mistaken this Adobe pilot program went live on 2011-09-06.
> Nearly two months later "things" which are inhibiting deployment are still
> being worked out. This does not strike me as being particularly
> "operationally excellent".
>
> Burke
>
>
>
>
>> Hi Burke,
>>
>> The code we provided to you was for Acrobat only, not the unlimited
>> installer. I provided it early to facilitate your installation while we
>> were working things out.
>>
>> If others would like us to simply distribute the Acrobat only code, I
>> would be happy to do that and work out the process. I invite the
>> community to weigh in with your preferences.
>>
>> Sian
>> Adobe Product Manager
>>
>> On Nov 4, 2011, at 11:52 AM, Burke Bundy wrote:
>>
>>> Hi Jay,
>>>
>>> It is my understanding that someone (authority unclear) made a "business
>>> decision" to not provide campus IT personnel with the actual serializer
>>> code. I was able to obtain the code after expressing my strong
>>> disagreement to this "business decision". It is also my understanding
>>> that the contract with Adobe does not prevent the dissemination of the
>>> serializer code. Any obstacles to you obtaining the serializer code
>>> have
>>> been constructed by IST.
>>>
>>> It is my opinion that this business decision should be altered so that
>>> authorized IT personnel have access to the serializer code.
>>>
>>> Hope this helps,
>>> Burke
>>>
>>>
>>>> Hi,
>>>> I received email from [hidden email] which
>>>> included the link to campus fileshare.
>>>> I installed the Master Collection successfully using the serializer.
>>>>
>>>> The Acrobat Pro X for Mac does not include a serializer and I was not
>>>> sent a code.
>>>> (It now shows "00" days and will not run w/out a valid lic. code.
>>>> Also, I noticed several package installers, eg. 2 and 3. (?)
>>>>
>>>> Can someone shed some light on how to proceed with obtaining the code
>>>> please?
>>>>
>>>> Jay
>>>>
>>>>
>>>>
>>>>
>>>> -------------------------------------------------------------------------
>>>> The following was automatically added to this message by the list
>>>> server:
>>>>
>>>> To learn more about Micronet, including how to subscribe to or
>>>> unsubscribe
>>>> from its mailing list and how to find out about upcoming meetings,
>>>> please
>>>> visit the Micronet Web site:
>>>>
>>>> http://micronet.berkeley.edu
>>>>
>>>> Messages you send to this mailing list are public and world-viewable,
>>>> and
>>>> the list's archives can be browsed and searched on the Internet. This
>>>> means these messages can be viewed by (among others) your bosses,
>>>> prospective employers, and people who have known you in the past.
>>>>
>>>
>>>
>>>
>>>
>>> -------------------------------------------------------------------------
>>> The following was automatically added to this message by the list
>>> server:
>>>
>>> To learn more about Micronet, including how to subscribe to or
>>> unsubscribe from its mailing list and how to find out about upcoming
>>> meetings, please visit the Micronet Web site:
>>>
>>> http://micronet.berkeley.edu
>>>
>>> Messages you send to this mailing list are public and world-viewable,
>>> and the list's archives can be browsed and searched on the Internet.
>>> This means these messages can be viewed by (among others) your bosses,
>>> prospective employers, and people who have known you in the past.
>>
>>
>
>
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.