[Micronet] AirBears with OS X Lion Failure
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[Micronet] AirBears with OS X Lion Failure
 
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Dear Microneters,
I have a user who upgraded their Mac to OS X Lion. Now when they select AirBears for their wireless access and open their browser, there is No Connectivity and No Way to Authenticate! We have tried Safari, Chrome, and Firefox. Does anyone know why OS X Lion would prevent AirBears connectivity, and a possible fix? --
Computer
Resource Specialist II
College of Natural Resources (Dean's Office) http://nature.berkeley.edu/site/computing.php University of California, Berkeley 42 Giannini Hall Berkeley, CA 94720-3114 [hidden email] Tel: (510) 643-8481 Open
A Technical Support Ticket! ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
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Hi Stuart:
A few fairly basic questions, others might have better ideas: 1) Are they fully up-to-date (i.e. running 10.7.3 with all the patches offered by Software Update)? 2) Have they used Disk Utility to repair permissions and repair disk lately? 3) Does it still happen if they create--and log in to--a new user account on their system? Cheers, Ian On Apr 9, 2012, at 12:11 PM, Stuart Damon wrote:
Ian Crew Platform and Services Manager, Research Hub Information Services and Technology-Research and Content Technologies University of California, Berkeley 2195 Hearst Ave, Second Floor ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
Re: [Micronet] AirBears with OS X Lion Failure
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In reply to this post by Stuart Damon
Hi Stuart,
I am able to use Airbears with my lion machines. Can you make a new user on that machine that is having trouble, and see if the problem still exists? Also, at what point does the system have trouble? I usually do this, in this order: 1. Start mac machine and log in 2. Use the Airpoint icon to scan the available wireless networks. 3. I choose the AirBears AP and connect. 4. I then open Safari, and I am automatically redirected to the AirBear login page. If the problem still exists if you log in as a new user on that machine, can you try a "reset Safari" in Safari? If if STILL doesn't work after that, can you open the "Network Utility" application, and tell us what you see when you try to connect to the AirBears AP? ~Robert ************************************** Robert Hiramoto IT Manager Institute for Research on Labor and Employment (IRLE) University of California, Berkeley 2521 Channing Way #5555 Berkeley, CA 94720-5555 Phone: (510) 643-3903 Fax: (510) 642-6432 IRLE IT Help Line - (510) 642-0077 On Apr 9, 2012, at 12:11 PM, Stuart Damon wrote:
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Re: [Micronet] AirBears with OS X Lion Failure
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In reply to this post by Stuart Damon
I sometimes have an issue with some machines, both Mac and PC of not having the Airbears authentication page open automatically when I open a web browser. The work around seems to be to simply type in the berkeley.edu url or airbears.berkeley.edu, at that point I am directed to the login page.Â
--- Guy Vinson Infrastructure & IT College of Environmental Design 510-842-7199 On Mon, Apr 9, 2012 at 12:11 PM, Stuart Damon <[hidden email]> wrote:
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If the original page is HTTPS, I've noticed that the browser will
balk (and rightfully so).
I'm using Lion with no issues in general, although the auto-login window is quite annoying. I just cancel that and use my default browser to make the authentication, so re-auth is painless later. At last check the auto-popup wouldn't retain any cookies, breaking the re-auth mechanism, I'll have to see if that's still the case now that iOS 5.1 has been fixed for that same issue. -J On 4/9/12 12:38 PM, guy vinson wrote: I sometimes have an issue with some machines, both Mac and PC of not having the Airbears authentication page open automatically when I open a web browser. The work around seems to be to simply type in the berkeley.edu url or airbears.berkeley.edu, at that point I am directed to the login page. -- Jay Bryon Senior Network Engineer, U.C. Berkeley/IST/IS/Network Operations and Services [hidden email] 2-5636 "Education is the ability to listen to almost anything without losing your temper or your self-confidence." -Robert Frost [Unless stated explicitly otherwise, all opinions are my own and do not represent official policy of any part of IST, U.C. Berkeley or the U.C. Regents] ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
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On Apr 9, 2012, at 1:41 PM, Jay Bryon wrote: now that iOS 5.1 has been fixed for that same issue Has it? I'm still seeing the same reauthorization pain as in iOS 5.0, and in an informal chat with a few of my colleagues, I'm not alone. Any tips/tricks for getting this to work properly in iOS 5.1 (on an iPhone 4 in my case)? Cheers, Ian Ian Crew Platform and Services Manager, Research Hub Information Services and Technology-Research and Content Technologies University of California, Berkeley 2195 Hearst Ave, Second Floor ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
Re: [Micronet] iOS 5.1 and AirBears (was Re: AirBears with OS X Lion Failure)
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On 4/9/12 1:49 PM, Ian Crew wrote:
> Has it? I'm still seeing the same reauthorization pain as in iOS > 5.0, and in an informal chat with a few of my colleagues, I'm not > alone. Any tips/tricks for getting this to work properly in iOS 5.1 > (on an iPhone 4 in my case)? I heard rumors that the re-auth problem was fixed on 5.1 but my experience has not proven that to be true at all - I still see exactly the same behavior as before (i.e. no cookies are kept by the captive portal assistant). iso ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
Re: [Micronet] iOS 5.1 and AirBears (was Re: AirBears with OS X Lion Failure)
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In reply to this post by Ian Crew
I've had varying results with iPhone and iPad users. I have an iPhone 4 and have been able to blissfully refresh a web page, tap on CALNET on the web page that appears and reconnect. Then after a few days, I need to re-enter my CalNet info. I used Jay's instructions in the setup as Auto-Join on and Auto-Login off (least I hope that was right -- it has been working nevertheless and I've never had to change it). However others have had trouble with that and have had results with both on and both off so I'm not certain of consistency. Beth On Apr 9, 2012, at 1:49 PM, Ian Crew wrote:
*********************************************** Beth Muramoto Computer Resource Specialist Graduate School of Education University of California, Berkeley 1650 Tolman Hall Berkeley, CA 94720 Email: [hidden email] Phone: (510) 643-0203 Fax: (510) 643-6239 The Formula for Success: Underpromise, overdeliver. - Tom Peters You have to decide what your highest priorities are and have the courage to say 'no' to other things." -Stephen Covey
I'm a great believer in luck and I find the harder I work, the more I have of it. -Thomas Jefferson *********************************************** ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
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In reply to this post by Ian Crew
Interesting. I too have a iPhone 4, on iOS 5.1.
One thing that I did do post-5.1-upgrade was reset my network settings entirely in the settings app, as I was having issues with my home wifi (this resolved that issue as well). But I don't have any sort of a causal link between that and the corrected behavior. First things first, make sure the auto-login popup is disabled, and use safari exclusively to login. That part I've been doing so long I admit I forgot to mention it. Disabling the Auto-Login is done by going to the wifi settings, selecting the blue arrow on the AirBears ssid to see it's specific settings and then sliding the Auto-Login switch to off. My setting stuck through the upgrade, but you may wish to check again anyway. If you want to try a network reset, here's what I did: Settings-> General -> Reset -> Reset Network Settings Please note that if you do this and something horrible happens, I'm just reporting my personal experience. Just because my iPhone *didn't* catch fire, emit death-rays, or cause chronic insommnia doesn't mean your experience will be identical. You may need to re-enter wep/wpa keys for other wireless networks you currently have set up (not AirBears), so be prepared for that. -Jay On 4/9/12 1:49 PM, Ian Crew wrote:
-- Jay Bryon Senior Network Engineer, U.C. Berkeley/IST/IS/Network Operations and Services [hidden email] 2-5636 "Education is the ability to listen to almost anything without losing your temper or your self-confidence." -Robert Frost [Unless stated explicitly otherwise, all opinions are my own and do not represent official policy of any part of IST, U.C. Berkeley or the U.C. Regents] ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
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I have an iPad 3 and an iPhone both with iOS 5.1. I have had no
problems logging into AirBears with either one. Logged in right now.
No problems with Lion, either. Am I the only one?
Roy On 4/9/2012 3:38 PM, Jay Bryon wrote: Interesting. I too have a iPhone 4, on iOS 5.1. -- Roy A. Baril Director of Technology Graduate School of Journalism University of California 121 North Gate Hall Berkeley, CA 94720 510-643-9215 -- Work 510-643-9136 -- Fax 925-352-9543 -- Cell ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
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In reply to this post by Jay Bryon
On Apr 9, 2012, at 3:38 PM, Jay Bryon wrote: First things first, make sure the auto-login popup is disabled, and use safari exclusively to login. That part I've been doing so long I admit I forgot to mention it. Thanks Jay: It strikes me that that's probably the missing link. I'll try that as soon as I'm on campus next. (It's unfortunate that the auto-login popup is broken. That's really convenient.) Cheers, Ian Ian Crew Platform and Services Manager, Research Hub Information Services and Technology-Research and Content Technologies University of California, Berkeley 2195 Hearst Ave, Second Floor ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
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On 4/9/12 3:53 PM, Ian Crew wrote:
Yeah, sadly it's just a subset of safari, which saves *nothing* as far as I know. Which sort of makes sense, given the abuse possible out in the wooly wifi world. -Jay -- Jay Bryon Senior Network Engineer, U.C. Berkeley/IST/IS/Network Operations and Services [hidden email] 2-5636 "Education is the ability to listen to almost anything without losing your temper or your self-confidence." -Robert Frost [Unless stated explicitly otherwise, all opinions are my own and do not represent official policy of any part of IST, U.C. Berkeley or the U.C. Regents] ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
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