[Micronet] Audio streaming

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[Micronet] Audio streaming

Vivian Sophia
One of our people is complaining about how how long it takes to upload an audio file to SoundCloud. Does anyone have suggestions about how to make the upload go faster, or a service that one can upload to faster?



Vivian Sophia
Business/Tech Support Analyst
University of California, Berkeley
Campus Shared Services 
310J Durant Hall
Berkeley, CA 94720
(510) 464-9000

 
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Re: [Micronet] Audio streaming

Sean McMahon
Hi Vivian,

You can try starting with a smaller file size, say an .mp3 or ACC file instead of a .wav file, or try using the Soundcloud "old skool uploader", which does not use Flash. I found more information here :

Regards,

Sean


On Tue, Mar 18, 2014 at 2:13 PM, Vivian Sophia <[hidden email]> wrote:
One of our people is complaining about how how long it takes to upload an audio file to SoundCloud. Does anyone have suggestions about how to make the upload go faster, or a service that one can upload to faster?



Vivian Sophia
Business/Tech Support Analyst
University of California, Berkeley
Campus Shared Services 
310J Durant Hall
Berkeley, CA 94720
(510) 464-9000


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--
Sean McMahon
Computer Resource Specialist II
Campus Shared Services IT
510-644-9303 (desk)
510-847-2714 (cell)

 
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Re: [Micronet] Audio streaming

Isaac Orr
In reply to this post by Vivian Sophia
Hi Vivian,

There's not a ton of information here to go on, but if you or the user think its an actual performance issue, you could open a network trouble ticket.

Regards

iso



On Tue, Mar 18, 2014 at 2:13 PM, Vivian Sophia <[hidden email]> wrote:
One of our people is complaining about how how long it takes to upload an audio file to SoundCloud. Does anyone have suggestions about how to make the upload go faster, or a service that one can upload to faster?



Vivian Sophia
Business/Tech Support Analyst
University of California, Berkeley
Campus Shared Services 
310J Durant Hall
Berkeley, CA 94720
(510) 464-9000


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--
Isaac Simon Orr
Manager, Network Operations and Services
IST Telecommunications, UC Berkeley
P: +1 510 643 9837 C: +1 510 517 9408 E: [hidden email]

 
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Re: [Micronet] Audio streaming

Ian Crew
In reply to this post by Vivian Sophia
Hi vivian:

Is it only uploads to SoundCloud that are slow (in which case it may be an issue with that service), or is it that all uploads of files that size are slow (in which case it could be an issue with the user's computer or his/her network connection)?  Some stuff to try to help narrow down what's going on:

1) Is this a recent change? Did it used to be faster?
2) If that user uploads that same file to bDrive or Box, does it take as long as it does to upload it to SoundCloud?
3) If you plug another computer into the user's ethernet connection, does the upload take as long from that computer?
4) If you plug the user's computer into another ethernet connection, does the upload take as long?

Using a stopwatch (or stopwatch app) is a good idea as you do these tests.

Hope that helps,

Ian

On Mar 18, 2014, at 2:13 PM, Vivian Sophia <[hidden email]> wrote:

One of our people is complaining about how how long it takes to upload an audio file to SoundCloud. Does anyone have suggestions about how to make the upload go faster, or a service that one can upload to faster?



Vivian Sophia
Business/Tech Support Analyst
University of California, Berkeley
Campus Shared Services 
310J Durant Hall
Berkeley, CA 94720
(510) 464-9000

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To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

___
Ian Crew
Platform and Services Manager, Research Hub

IST-Architecture, Platforms and Integration (API)
Earl Warren Hall, Second Floor
University of California, Berkeley


 
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Re: [Micronet] Audio streaming

Vivian Sophia
Thanks Sean, Isaac and Ian for your responses.

The problem is not general network slowness, it's specific to SoundCloud. 

Sean suggested using their classic upload instead of the flash version, that seems to be the best suggestion.

Thanks everyone.




Vivian Sophia
Business/Tech Support Analyst
University of California, Berkeley
Campus Shared Services 
310J Durant Hall
Berkeley, CA 94720
(510) 464-9000


On Tue, Mar 18, 2014 at 4:02 PM, Ian Crew <[hidden email]> wrote:
Hi vivian:

Is it only uploads to SoundCloud that are slow (in which case it may be an issue with that service), or is it that all uploads of files that size are slow (in which case it could be an issue with the user's computer or his/her network connection)?  Some stuff to try to help narrow down what's going on:

1) Is this a recent change? Did it used to be faster?
2) If that user uploads that same file to bDrive or Box, does it take as long as it does to upload it to SoundCloud?
3) If you plug another computer into the user's ethernet connection, does the upload take as long from that computer?
4) If you plug the user's computer into another ethernet connection, does the upload take as long?

Using a stopwatch (or stopwatch app) is a good idea as you do these tests.

Hope that helps,

Ian

On Mar 18, 2014, at 2:13 PM, Vivian Sophia <[hidden email]> wrote:

One of our people is complaining about how how long it takes to upload an audio file to SoundCloud. Does anyone have suggestions about how to make the upload go faster, or a service that one can upload to faster?



Vivian Sophia
Business/Tech Support Analyst
University of California, Berkeley
Campus Shared Services 
310J Durant Hall
Berkeley, CA 94720
(510) 464-9000

-------------------------------------------------------------------------
The following was automatically added to this message by the list server:

To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

http://micronet.berkeley.edu

Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

___
Ian Crew
Platform and Services Manager, Research Hub

IST-Architecture, Platforms and Integration (API)
Earl Warren Hall, Second Floor
University of California, Berkeley



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