[Micronet] Cisco Anyconnect may need re-setting after yesterday's Windows updates

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[Micronet] Cisco Anyconnect may need re-setting after yesterday's Windows updates

Graham Patterson

My Windows 8.1 machine was giving 'Failed to initialize connection
subsystem' messages this morning when trying to start a VPN connection
to campus.

It looks like the solution is to disconnect and quit the Anyconnect
application completely, then find the vpnui.exe application (probably in
Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client).

Right-click the application, and run the Compatibility Troubleshooter.
Use the 'Try recommended settings' option, and it should come back with
Windows 8. Try the Test Program button, and it should work again.

This is version 3.1.06073. I tried a fresh install, too, but the
adjustment is still needed.

Graham 'I should not have to deal with this stuff when ! am sick!'

--
Graham Patterson, Systems Administrator
Lawrence Hall of Science, UC Berkeley   510-643-1984
"...past the iguana, the tyrannosaurus, the mastodon,
the mathematical puzzles, and the meteorite..." - used to be the
directions to my office.

 
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Re: [Micronet] Cisco Anyconnect may need re-setting after yesterday's Windows updates

Bruce Satow
Hi Graham,

If you figure it out, can you post the solution?
You method doesn't always work.

Thanks,
Bruce


On 2/11/2015 11:36 AM, Graham Patterson wrote:

> My Windows 8.1 machine was giving 'Failed to initialize connection
> subsystem' messages this morning when trying to start a VPN connection
> to campus.
>
> It looks like the solution is to disconnect and quit the Anyconnect
> application completely, then find the vpnui.exe application (probably in
> Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client).
>
> Right-click the application, and run the Compatibility Troubleshooter.
> Use the 'Try recommended settings' option, and it should come back with
> Windows 8. Try the Test Program button, and it should work again.
>
> This is version 3.1.06073. I tried a fresh install, too, but the
> adjustment is still needed.
>
> Graham 'I should not have to deal with this stuff when ! am sick!'
>


 
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Re: [Micronet] Cisco Anyconnect may need re-setting after yesterday's Windows updates

Mike Friedman
FYI:  It doesn't work for me, either (on Windows 8.1).  I installed 3.1.06073 and I got the symptoms described by Graham when I first tried to configure the VPN client (by entering ucbvpn.berkeley.edu and hitting "Connect").  Then, I uninstalled 06073 and installed 05182 (figuring that was supposed to be the "currently supported" version).  But I got the same results, even after doing the "Windows 8 Compatibility Mode" procedure, both for vpnui.exe and also vpnagent.exe.

I hadn't installed the VPN client at all on this system before the recent Windows updates, so I can't say whether there's any correlation between the updates and the problem, for me.

Mike


On 2015-02-12 13:54, Bruce Satow wrote:
Hi Graham,

If you figure it out, can you post the solution?
You method doesn't always work.

Thanks,
Bruce


On 2/11/2015 11:36 AM, Graham Patterson wrote:
My Windows 8.1 machine was giving 'Failed to initialize connection
subsystem' messages this morning when trying to start a VPN connection
to campus.

It looks like the solution is to disconnect and quit the Anyconnect
application completely, then find the vpnui.exe application (probably in
Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client).

Right-click the application, and run the Compatibility Troubleshooter.
Use the 'Try recommended settings' option, and it should come back with
Windows 8. Try the Test Program button, and it should work again.

This is version 3.1.06073. I tried a fresh install, too, but the
adjustment is still needed.

Graham 'I should not have to deal with this stuff when ! am sick!'


 
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Mike Friedman
[hidden email]
http://mikefberkeley.com


 
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Re: [Micronet] Cisco Anyconnect may need re-setting after yesterday's Windows updates

Albert Chi

Hi,

 

I had the same problem and got it working using Graham's solution, plus I also restarted the Cisco AnyConnect Secure Mobility Agent service. I didn’t have to reinstall

 

Related to last Tuesday's Microsoft updates. Here's a blog post about it.

http://christierney.com/2015/02/11/cisco-anyconnect-failed-to-initialize-connection-subsystem/

 

This link explains Cisco is opened a case with Microsoft.

https://supportforums.cisco.com/discussion/12423591/latest-microsoft-feb-2015-patch-breaks-anyconnect-smc#comment-10269146

 

 

Hope this helps,

 

--

Albert Chi

Academic Affairs Applications  |  Office of Information Technology  |  UC Irvine

[hidden email]  |  (949) 824-2166

 

 

From: [hidden email] [mailto:[hidden email]] On Behalf Of Mike Friedman
Sent: Thursday, February 12, 2015 2:10 PM
To: Bruce Satow; [hidden email]
Subject: Re: [Micronet] Cisco Anyconnect may need re-setting after yesterday's Windows updates

 

FYI:  It doesn't work for me, either (on Windows 8.1).  I installed 3.1.06073 and I got the symptoms described by Graham when I first tried to configure the VPN client (by entering ucbvpn.berkeley.edu and hitting "Connect").  Then, I uninstalled 06073 and installed 05182 (figuring that was supposed to be the "currently supported" version).  But I got the same results, even after doing the "Windows 8 Compatibility Mode" procedure, both for vpnui.exe and also vpnagent.exe.

I hadn't installed the VPN client at all on this system before the recent Windows updates, so I can't say whether there's any correlation between the updates and the problem, for me.

Mike


On 2015-02-12 13:54, Bruce Satow wrote:

Hi Graham,
 
If you figure it out, can you post the solution?
You method doesn't always work.
 
Thanks,
Bruce
 
 
On 2/11/2015 11:36 AM, Graham Patterson wrote:
My Windows 8.1 machine was giving 'Failed to initialize connection
subsystem' messages this morning when trying to start a VPN connection
to campus.
 
It looks like the solution is to disconnect and quit the Anyconnect
application completely, then find the vpnui.exe application (probably in
Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client).
 
Right-click the application, and run the Compatibility Troubleshooter.
Use the 'Try recommended settings' option, and it should come back with
Windows 8. Try the Test Program button, and it should work again.
 
This is version 3.1.06073. I tried a fresh install, too, but the
adjustment is still needed.
 
Graham 'I should not have to deal with this stuff when ! am sick!'
 
 
 
 
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[hidden email]
http://mikefberkeley.com
 

 
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Re: [Micronet] Cisco Anyconnect may need re-setting after yesterday's Windows updates

Graham Patterson
In reply to this post by Bruce Satow

You have to be sure that the Cisco service/application is stopped, I
think. The first time I tried it is was still running in the hidden task
bar (I run my Win 8.1 system under Classic Shell), and it didn't work.

I am sick at home, and only have the one machine to test it with...

Graham

On 2/12/2015 1:54 PM, Bruce Satow wrote:

> Hi Graham,
>
> If you figure it out, can you post the solution?
> You method doesn't always work.
>
> Thanks,
> Bruce
>
>
> On 2/11/2015 11:36 AM, Graham Patterson wrote:
>> My Windows 8.1 machine was giving 'Failed to initialize connection
>> subsystem' messages this morning when trying to start a VPN connection
>> to campus.
>>
>> It looks like the solution is to disconnect and quit the Anyconnect
>> application completely, then find the vpnui.exe application (probably in
>> Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client).
>>
>> Right-click the application, and run the Compatibility Troubleshooter.
>> Use the 'Try recommended settings' option, and it should come back with
>> Windows 8. Try the Test Program button, and it should work again.
>>
>> This is version 3.1.06073. I tried a fresh install, too, but the
>> adjustment is still needed.
>>
>> Graham 'I should not have to deal with this stuff when ! am sick!'
>>
>
>
>
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>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
>

--
Graham Patterson, Systems Administrator
Lawrence Hall of Science, UC Berkeley   510-643-1984
"...past the iguana, the tyrannosaurus, the mastodon,
the mathematical puzzles, and the meteorite..." - used to be the
directions to my office.

 
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Re: [Micronet] Cisco Anyconnect may need re-setting after yesterday's Windows updates

Adam Grimaldi
In reply to this post by Bruce Satow
Good afternoon,

I just ran into this issue, as detailed here:


I uninstalled KB# 3023607, and drilled down to vpnui.exe and setting to Win7 compatibility.

After a restart, it all worked.

- Adam Grimaldi

Adam Grimaldi
CSS-IT Zone 5 Team Lead
Business/Tech Support Analyst 3
[hidden email] (Best way to reach me)
Cell: 1 (510) 612-9036 (Okay way to reach me)
Office: 1 (510) 664-7290 (I am rarely in my office - keep that in mind)



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On Thu, Feb 12, 2015 at 1:54 PM, Bruce Satow <[hidden email]> wrote:
Hi Graham,

If you figure it out, can you post the solution?
You method doesn't always work.

Thanks,
Bruce


On 2/11/2015 11:36 AM, Graham Patterson wrote:
> My Windows 8.1 machine was giving 'Failed to initialize connection
> subsystem' messages this morning when trying to start a VPN connection
> to campus.
>
> It looks like the solution is to disconnect and quit the Anyconnect
> application completely, then find the vpnui.exe application (probably in
> Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client).
>
> Right-click the application, and run the Compatibility Troubleshooter.
> Use the 'Try recommended settings' option, and it should come back with
> Windows 8. Try the Test Program button, and it should work again.
>
> This is version <a href="tel:3.1.06073" value="+13106073">3.1.06073. I tried a fresh install, too, but the
> adjustment is still needed.
>
> Graham 'I should not have to deal with this stuff when ! am sick!'
>



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Re: [Micronet] Cisco Anyconnect may need re-setting after yesterday's Windows updates

Sean McMahon
Microsoft has issued a "FixIt" for this issue, available here :


Best regards,

Sean

On Thu, Feb 12, 2015 at 2:31 PM, Adam Grimaldi <[hidden email]> wrote:
Good afternoon,

I just ran into this issue, as detailed here:


I uninstalled KB# 3023607, and drilled down to vpnui.exe and setting to Win7 compatibility.

After a restart, it all worked.

- Adam Grimaldi

Adam Grimaldi
CSS-IT Zone 5 Team Lead
Business/Tech Support Analyst 3
[hidden email] (Best way to reach me)
Cell: <a href="tel:1%20%28510%29%20612-9036" value="+15106129036" target="_blank">1 (510) 612-9036 (Okay way to reach me)
Office: <a href="tel:1%20%28510%29%20664-7290" value="+15106647290" target="_blank">1 (510) 664-7290 (I am rarely in my office - keep that in mind)



------------------------------------------------------------------
Ticket Request Options:
1. https://shared-services-help.berkeley.edu/
2. Call 664-9000, option 1, then option 4
3. Email [hidden email]
------------------------------------------------------------------

On Thu, Feb 12, 2015 at 1:54 PM, Bruce Satow <[hidden email]> wrote:
Hi Graham,

If you figure it out, can you post the solution?
You method doesn't always work.

Thanks,
Bruce


On 2/11/2015 11:36 AM, Graham Patterson wrote:
> My Windows 8.1 machine was giving 'Failed to initialize connection
> subsystem' messages this morning when trying to start a VPN connection
> to campus.
>
> It looks like the solution is to disconnect and quit the Anyconnect
> application completely, then find the vpnui.exe application (probably in
> Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client).
>
> Right-click the application, and run the Compatibility Troubleshooter.
> Use the 'Try recommended settings' option, and it should come back with
> Windows 8. Try the Test Program button, and it should work again.
>
> This is version <a href="tel:3.1.06073" value="+13106073" target="_blank">3.1.06073. I tried a fresh install, too, but the
> adjustment is still needed.
>
> Graham 'I should not have to deal with this stuff when ! am sick!'
>



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--

Sean McMahon

IT Service Desk Analyst



University of California, Berkeley 

Campus Shared Services - IT

1608 4th Street

Berkeley, CA 94710-7600

Office: 510.664.9303

sharedservices.berkeley.edu



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[Micronet] Cisco Anyconnect VPN & Windows 8, 8.1 connectivity issues

Bruce Satow
In reply to this post by Adam Grimaldi
This seemed to work:

Uninstall KB3023607 using the control panel's "Program and Features" icon.

On the left side click "View installed updates" to see all the patches.

After the uninstallation, reboot and see if VPN works again.

 
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Re: [Micronet] Cisco Anyconnect VPN & Windows 8, 8.1 connectivity issues

Bruce Satow
Microsoft has a fix it out now.

https://support.microsoft.com/kb/3023607


On 2/17/2015 3:15 PM, Bruce Satow wrote:

> This seemed to work:
>
> Uninstall KB3023607 using the control panel's "Program and Features" icon.
>
> On the left side click "View installed updates" to see all the patches.
>
> After the uninstallation, reboot and see if VPN works again.
>
>  
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