[Micronet] Droid Problems

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[Micronet] Droid Problems

David Lee

I am trying to diagnose a problem we’re having with one of our department Droids.  It is set up with NotifyLink to get CalAgenda and Calmail.  The CalAgenda portions seems to be working fine.  The e-mail (in CorporateSync) is acting very strange.  It does not sync at all and when you attempt to open the inbox, it displays on the screen for 2-3 seconds then disappears.  I’ve been through every setting I can find in the hopes of correcting this issue and found a bizarre quirk.  If I connect it to a WiFi network (Airbears) the mail still will not sync, however after I turn off the wifi, the mail syncs for awhile (2-3 hours maybe) and then goes back to misbehaving and the only way I can get it to sync again is to turn wifi on, then off. 

 

He has tried to take it to a Verizon store, but they will not work on it since it is in a corporate account.

 

Any help would be greatly appreciated since everything I do on these smart phones is “Learn as I go”

 

David D. Lee

Computer Resource Specialist II

SA-IT

UC Berkeley

510-642-1565

[hidden email]

 

 


 
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Re: [Micronet] Droid Problems

Mimi Mugler
David,
We have seen this with one Droid. NotifyLink gave us a solution for it. The device will probably also require a hard reset. Why don't you write [hidden email] with the user's name.

Regards,
Mimi

On May 18, 2011, at 1:32 PM, OUARSHLP wrote:

> I am trying to diagnose a problem we’re having with one of our department Droids.  It is set up with NotifyLink to get CalAgenda and Calmail.  The CalAgenda portions seems to be working fine.  The e-mail (in CorporateSync) is acting very strange.  It does not sync at all and when you attempt to open the inbox, it displays on the screen for 2-3 seconds then disappears.  I’ve been through every setting I can find in the hopes of correcting this issue and found a bizarre quirk.  If I connect it to a WiFi network (Airbears) the mail still will not sync, however after I turn off the wifi, the mail syncs for awhile (2-3 hours maybe) and then goes back to misbehaving and the only way I can get it to sync again is to turn wifi on, then off.
>  
> He has tried to take it to a Verizon store, but they will not work on it since it is in a corporate account.
>  
> Any help would be greatly appreciated since everything I do on these smart phones is “Learn as I go”
>  
> David D. Lee
> Computer Resource Specialist II
> SA-IT
> UC Berkeley
> 510-642-1565
> [hidden email]
>  
>  
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.~.~
Mimi Mugler, Programmer/Analyst
CalAgenda, UC Berkeley Calendar Service
[hidden email]
510.642.6157




 
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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.