[Micronet] Further review: Dell Optiplex bad electrolytics

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[Micronet] Further review: Dell Optiplex bad electrolytics

Sian Shumway
Dear Micronet,


At the request of the campus CIO Shel Waggener, I would like to reach out to the campus community to understand the impacts of the Dell failures recently discussed on Micronet.  We are working in collaboration with our partners throughout the system
and facilitated by the Office of the President to address this as a system in order to leverage the best possible outcome.

I will be aggregating the responses to the threads regarding the Dell Optiplex bad electrolytics for further review by our peers.  If you have any additional information to share regarding damages/impacts to your area, please reply to this thread or contact me directly by the end of this week.

Thank you in advance,
Sian

UC Berkeley | Information Services and Technology | Client Services: Manager
Building and Equipment Management: https://ist-staff.berkeley.edu/ist-buildings
Departmental On-Site Computing Support: http://ist.berkeley.edu/docs/
Student Labs: http://facility.berkeley.edu
[hidden email] | 510.908.0415


 
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Re: [Micronet] Further review: Dell Optiplex bad electrolytics

Claudia A. WATERS

Hi Sian,

 

We have a number of student labs and a computer classroom in constant use.  Also a network of faculty and staff workstations.  We have only Dell computers.  I know we had some bad capacitors a few years ago and Dell came and replaced all the motherboards and gave us about 10 spare that we have never used.  These were model Optiplex 270.  We have not had a problem since that time and, in fact, the life cycle of our Dells is 5-6 years or more.  We run a lot of statistical software in our labs and our staff and faculty run Office, Photoshop, Dreamweaver, Symantec SEP, and similar programs.  We do not do high speed computing.  We do have occasional hard drives that quit on us—mainly Western Digital.  Seagate has been the best.

 

I do have a stack of HP laser printers that have failed on us just after warranty.  These are used as personal laser printers.  Every one of our HP1320s failed after warranty.   I also have HP2200’s in the closet.  HP4050 was the last workhorse for our HP printers.

 

My first Dell 5330 printer failed and Dell replaced it twice.  We now use it in our lab.  They have a good warranty and also replace fusers and rollers under warranty,which HP did not do for us.  We also replaced all the failed HP1320s with the Dell 2330.  So in summary the Dell 5330 and 2330 have worked well for us.

 

Thanks for gathering this information.  I’d hate to see UC’s agreement with Dell end as it has worked extraordinarily well for us with our very small staff.   If I don’t get a satisfactory answer from a Dell rep, I always contact Mark Spitzer at Dell and he deals with the issue immediately.   Have you contacted him regarding your bad motherboard /electrolyte problems? 

 

Claudia

 


From: [hidden email] [mailto:[hidden email]] On Behalf Of Sian Shumway
Sent: Tuesday, July 27, 2010 10:55 AM
To: [hidden email]
Subject: [Micronet] Further review: Dell Optiplex bad electrolytics

 

Dear Micronet,


At the request of the campus CIO Shel Waggener, I would like to reach out to the campus community to understand the impacts of the Dell failures recently discussed on Micronet.  We are working in collaboration with our partners throughout the system and facilitated by the Office of the President to address this as a system in order to leverage the best possible outcome.

I will be aggregating the responses to the threads regarding the Dell Optiplex bad electrolytics for further review by our peers.  If you have any additional information to share regarding damages/impacts to your area, please reply to this thread or contact me directly by the end of this week.

Thank you in advance,
Sian

UC Berkeley | Information Services and Technology | Client Services: Manager
Building and Equipment Management: https://ist-staff.berkeley.edu/ist-buildings
Departmental On-Site Computing Support: http://ist.berkeley.edu/docs/
Student Labs: http://facility.berkeley.edu
[hidden email] | 510.908.0415


 
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To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
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Re: [Micronet] Further review: Dell Optiplex bad electrolytics

Jon Johnsen
In reply to this post by Sian Shumway
Sian,

In Public Health we had one batch of five or six Optiplex GX620 with the bad capacitors.  Each failed at about the one year mark, and one replacement mother board failed.  (Unfortunately, this batch went to our Dean's Office!)

We've had no other capacitor failures, and an extremely low problem rate, over all, with Optiplex models.
Jon Johnsen
Information Systems Office
433 University Hall
School of Public Health, UC Berkeley
510 643-4357

On 7/27/2010 10:54 AM, Sian Shumway wrote:
Dear Micronet,


At the request of the campus CIO Shel Waggener, I would like to reach out to the campus community to understand the impacts of the Dell failures recently discussed on Micronet.  We are working in collaboration with our partners throughout the system
and facilitated by the Office of the President to address this as a system in order to leverage the best possible outcome.

I will be aggregating the responses to the threads regarding the Dell Optiplex bad electrolytics for further review by our peers.  If you have any additional information to share regarding damages/impacts to your area, please reply to this thread or contact me directly by the end of this week.

Thank you in advance,
Sian

UC Berkeley | Information Services and Technology | Client Services: Manager
Building and Equipment Management: https://ist-staff.berkeley.edu/ist-buildings
Departmental On-Site Computing Support: http://ist.berkeley.edu/docs/
Student Labs: http://facility.berkeley.edu
[hidden email] | 510.908.0415

------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

 
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To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
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Re: [Micronet] Further review: Dell Optiplex bad electrolytics

Sian Shumway
In reply to this post by Claudia A. WATERS
Hi Claudia,

Thank you for your detailed response.  I do not believe there is any intention to sever any agreements with Dell.  I am merely collecting information from our campus to share across the system and ensure we have the best response possible from Dell regarding this known issue and encourage better response in the future. 

You were very fortunate to have received spare motherboards prior to failure that you didn't have to use.  Unfortunately that was not the case for everyone.  Personally we replaced every motherboard on about 70 machines due to this problem in the Student Labs.  However, we have continued to purchase Dell computers because of easy of deployment, warranty and price.  I would hate to see the relationship with Dell end too.

Sian


UC Berkeley | Information Services and Technology | Client Services: Manager
Building and Equipment Management: https://ist-staff.berkeley.edu/ist-buildings
Departmental On-Site Computing Support: http://ist.berkeley.edu/docs/
Student Labs: http://facility.berkeley.edu

On 7/28/2010 5:56 PM, Claudia Waters wrote:

Hi Sian,

 

We have a number of student labs and a computer classroom in constant use.  Also a network of faculty and staff workstations.  We have only Dell computers.  I know we had some bad capacitors a few years ago and Dell came and replaced all the motherboards and gave us about 10 spare that we have never used.  These were model Optiplex 270.  We have not had a problem since that time and, in fact, the life cycle of our Dells is 5-6 years or more.  We run a lot of statistical software in our labs and our staff and faculty run Office, Photoshop, Dreamweaver, Symantec SEP, and similar programs.  We do not do high speed computing.  We do have occasional hard drives that quit on us—mainly Western Digital.  Seagate has been the best.

 

I do have a stack of HP laser printers that have failed on us just after warranty.  These are used as personal laser printers.  Every one of our HP1320s failed after warranty.   I also have HP2200’s in the closet.  HP4050 was the last workhorse for our HP printers.

 

My first Dell 5330 printer failed and Dell replaced it twice.  We now use it in our lab.  They have a good warranty and also replace fusers and rollers under warranty,which HP did not do for us.  We also replaced all the failed HP1320s with the Dell 2330.  So in summary the Dell 5330 and 2330 have worked well for us.

 

Thanks for gathering this information.  I’d hate to see UC’s agreement with Dell end as it has worked extraordinarily well for us with our very small staff.   If I don’t get a satisfactory answer from a Dell rep, I always contact Mark Spitzer at Dell and he deals with the issue immediately.   Have you contacted him regarding your bad motherboard /electrolyte problems? 

 

Claudia

 


From: [hidden email] [[hidden email]] On Behalf Of Sian Shumway
Sent: Tuesday, July 27, 2010 10:55 AM
To: [hidden email]
Subject: [Micronet] Further review: Dell Optiplex bad electrolytics

 

Dear Micronet,


At the request of the campus CIO Shel Waggener, I would like to reach out to the campus community to understand the impacts of the Dell failures recently discussed on Micronet.  We are working in collaboration with our partners throughout the system and facilitated by the Office of the President to address this as a system in order to leverage the best possible outcome.

I will be aggregating the responses to the threads regarding the Dell Optiplex bad electrolytics for further review by our peers.  If you have any additional information to share regarding damages/impacts to your area, please reply to this thread or contact me directly by the end of this week.

Thank you in advance,
Sian

UC Berkeley | Information Services and Technology | Client Services: Manager
Building and Equipment Management: https://ist-staff.berkeley.edu/ist-buildings
Departmental On-Site Computing Support: http://ist.berkeley.edu/docs/
Student Labs: http://facility.berkeley.edu
[hidden email] | 510.908.0415


 
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To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
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Re: [Micronet] Further review: Dell Optiplex bad electrolytics

Greg Merritt

On Jul 29, 2010, at 9:40 AM, Sian Shumway wrote:

> ensure we have the best response possible from Dell regarding this  
> known issue and encourage better response in the future.


We had one of them go up in smoke -- literally!  It was kind cool.  
Sorta.

Dell set us up with a replacement pronto.  The only way they could  
have improved the response would be if they had brought us freshly-
baked cookies or something.

-Greg

 
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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
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Re: [Micronet] Further review: Dell Optiplex bad electrolytics

Sian Shumway
In reply to this post by Jon Johnsen
Hi Jon,

Thanks.  We in the labs also had about 40 GX620s that needed power supply replacement at least once; the form factor was the mini tower.

Sian
UC Berkeley | Information Services and Technology | Client Services: Manager
Building and Equipment Management: https://ist-staff.berkeley.edu/ist-buildings
Departmental On-Site Computing Support: http://ist.berkeley.edu/docs/
Student Labs: http://facility.berkeley.edu

On 7/29/2010 8:01 AM, Jon Johnsen wrote:
Sian,

In Public Health we had one batch of five or six Optiplex GX620 with the bad capacitors.  Each failed at about the one year mark, and one replacement mother board failed.  (Unfortunately, this batch went to our Dean's Office!)

We've had no other capacitor failures, and an extremely low problem rate, over all, with Optiplex models.
Jon Johnsen
Information Systems Office
433 University Hall
School of Public Health, UC Berkeley
510 643-4357

On 7/27/2010 10:54 AM, Sian Shumway wrote:
Dear Micronet,


At the request of the campus CIO Shel Waggener, I would like to reach out to the campus community to understand the impacts of the Dell failures recently discussed on Micronet.  We are working in collaboration with our partners throughout the system
and facilitated by the Office of the President to address this as a system in order to leverage the best possible outcome.

I will be aggregating the responses to the threads regarding the Dell Optiplex bad electrolytics for further review by our peers.  If you have any additional information to share regarding damages/impacts to your area, please reply to this thread or contact me directly by the end of this week.

Thank you in advance,
Sian

UC Berkeley | Information Services and Technology | Client Services: Manager
Building and Equipment Management: https://ist-staff.berkeley.edu/ist-buildings
Departmental On-Site Computing Support: http://ist.berkeley.edu/docs/
Student Labs: http://facility.berkeley.edu
[hidden email] | 510.908.0415

------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

 
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To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
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Re: [Micronet] Further review: Dell Optiplex bad electrolytics

Nancy Han
In reply to this post by Claudia A. WATERS

Hi Sian,

 

Our unit has about nine Optiplex GX620s in mini tower form factor. Eight of them that needed power supply replacement.

 

Thanks, Nancy


From: [hidden email] [mailto:[hidden email]] On Behalf Of Sian Shumway
Sent: Tuesday, July 27, 2010 10:55 AM
To: [hidden email]
Subject: [Micronet] Further review: Dell Optiplex bad electrolytics

 

Dear Micronet,


At the request of the campus CIO Shel Waggener, I would like to reach out to the campus community to understand the impacts of the Dell failures recently discussed on Micronet.  We are working in collaboration with our partners throughout the system and facilitated by the Office of the President to address this as a system in order to leverage the best possible outcome.

I will be aggregating the responses to the threads regarding the Dell Optiplex bad electrolytics for further review by our peers.  If you have any additional information to share regarding damages/impacts to your area, please reply to this thread or contact me directly by the end of this week.

Thank you in advance,
Sian

UC Berkeley | Information Services and Technology | Client Services: Manager
Building and Equipment Management: https://ist-staff.berkeley.edu/ist-buildings
Departmental On-Site Computing Support: http://ist.berkeley.edu/docs/
Student Labs: http://facility.berkeley.edu
[hidden email] | 510.908.0415


 
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The following was automatically added to this message by the list server:

To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

http://micronet.berkeley.edu

Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.