[Micronet] Macbook Pro not connecting to AirBears2

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[Micronet] Macbook Pro not connecting to AirBears2

Beth Muramoto
I have a user who is using a MacBook Pro to connect to AirBears2 and is getting an error that it can't connect (! in the wifi icon) even after trying to login using his calnet ID and AirBears key (no specific location issues - tried to connect in Morgan and Tolman and neither worked). AirBears works fine though it's hard to disconnect AirBears2 so that it defaults to AirBears, but it does eventually. When we initially set up AirBears2 it was working great so this is a relatively recent issue.

I know that AirBears2 itself is working (I can see it connect to my iPhone) so it's a problem with his laptop. I've deleted the System Prefs plist, gone into System Prefs>Network and deleted both AirBears and AirBears2 from the Advanced list (which has worked for others) and he's still having trouble and getting frustrated. Should I delete everything from that list? One is a home wifi so I hesitate doing the whole list frustrating the user even more if his home wifi stops working. How reliant we have all become on these connections!

Is there another diagnostic method that I haven't tried that might help? Zapping the PRAM maybe? Or a specific plist file that might clean the slate?

Thanks for any suggestions all are welcome as always.

Beth

--
***********************************************
Beth Muramoto
Computer Resource Specialist
Graduate School of Education
University of California, Berkeley
1650 Tolman Hall
Berkeley, CA 94720
Email:  mailto:[hidden email]
Phone:  (510) 643-0203 
Fax:  (510) 643-6239

“Finish each day and be done with it. You have done what you could. Some blunders and absurdities have crept in – forget them as soon as you can. Tomorrow is a new day. You shall begin it serenely and with too high a spirit to be encumbered with your old nonsense.”
                            -Emerson

This is the essence of forgiveness. You can't change what happened but you can make sure it doesn't have the power to prevent you from being happy tomorrow.
                           
                             -Paul Boese

“Kind words do not cost much yet they accomplish much.” 

                            -Blaise Pascal


***********************************************


 
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Re: [Micronet] Macbook Pro not connecting to AirBears2

Graham Patterson

Did the user approve the certificate when entering the AirBears2 key? If
not, the key may go in, but AirBears2 won't connect. You should be able
to drop AirBears2 and do it over. No key change?

In the Preferences,Network, Advanced, WiFi you can drag services into a
preferred order. Normally you want AirBears2 close to the top so it can
auto-connect, but putting AirBears first will get your user up now.

Graham

On 6/12/14 4:12 PM, Beth J MURAMOTO wrote:

> I have a user who is using a MacBook Pro to connect to AirBears2 and is
> getting an error that it can't connect (! in the wifi icon) even after
> trying to login using his calnet ID and AirBears key (no specific
> location issues - tried to connect in Morgan and Tolman and neither
> worked). AirBears works fine though it's hard to disconnect AirBears2 so
> that it defaults to AirBears, but it does eventually. When we initially
> set up AirBears2 it was working great so this is a relatively recent issue.
>
> I know that AirBears2 itself is working (I can see it connect to my
> iPhone) so it's a problem with his laptop. I've deleted the System Prefs
> plist, gone into System Prefs>Network and deleted both AirBears and
> AirBears2 from the Advanced list (which has worked for others) and he's
> still having trouble and getting frustrated. Should I delete everything
> from that list? One is a home wifi so I hesitate doing the whole list
> frustrating the user even more if his home wifi stops working. How
> reliant we have all become on these connections!
>
> Is there another diagnostic method that I haven't tried that might help?
> Zapping the PRAM maybe? Or a specific plist file that might clean the slate?
>
> Thanks for any suggestions all are welcome as always.
>
> Beth
>
> --
> ***********************************************
> Beth Muramoto
> Computer Resource Specialist
> Graduate School of Education
> University of California, Berkeley
> 1650 Tolman Hall
> Berkeley, CA 94720
> Email:  mailto:[hidden email] <mailto:[hidden email]>
> Phone:  (510) 643-0203
> Fax:  (510) 643-6239
>
> “Finish each day and be done with it. You have done what you could. Some
> blunders and absurdities have crept in – forget them as soon as you can.
> Tomorrow is a new day. You shall begin it serenely and with too high a
> spirit to be encumbered with your old nonsense.”
>                             -Emerson
>
> This is the essence of forgiveness. You can't change what happened but
> you can make sure it doesn't have the power to prevent you from being
> happy tomorrow.
>                            
>                              -Paul Boese
>
> “Kind words do not cost much yet they accomplish much.”
>
>                             -Blaise Pascal
>
>
> ***********************************************
>
>
>
>  
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
>


--
Graham Patterson, Systems Administrator
Lawrence Hall of Science, UC Berkeley   510-643-2222
"...past the iguana, the tyrannosaurus, the mastodon, the mathematical
puzzles, and the meteorite..." - directions to my office.

 
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To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

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Re: [Micronet] Macbook Pro not connecting to AirBears2

Beth Muramoto
Hey, Graham,

Yes, he did accept the certificate because I walked him through the initial set up. And AH! I hadn't thought about reordering the list! Brilliant!!! It is close to the bottom right now. At least that will initiate AirBears and make him happy until I fix the AirBears2 issue. I've deleted it from the list so hopefully when I select it again and it asks for the login, I can resubmit the info and right the heinous wrong.

Thanks for that suggestion!

Beth


On Thu, Jun 12, 2014 at 4:17 PM, Graham Patterson <[hidden email]> wrote:

Did the user approve the certificate when entering the AirBears2 key? If
not, the key may go in, but AirBears2 won't connect. You should be able
to drop AirBears2 and do it over. No key change?

In the Preferences,Network, Advanced, WiFi you can drag services into a
preferred order. Normally you want AirBears2 close to the top so it can
auto-connect, but putting AirBears first will get your user up now.

Graham

On 6/12/14 4:12 PM, Beth J MURAMOTO wrote:
> I have a user who is using a MacBook Pro to connect to AirBears2 and is
> getting an error that it can't connect (! in the wifi icon) even after
> trying to login using his calnet ID and AirBears key (no specific
> location issues - tried to connect in Morgan and Tolman and neither
> worked). AirBears works fine though it's hard to disconnect AirBears2 so
> that it defaults to AirBears, but it does eventually. When we initially
> set up AirBears2 it was working great so this is a relatively recent issue.
>
> I know that AirBears2 itself is working (I can see it connect to my
> iPhone) so it's a problem with his laptop. I've deleted the System Prefs
> plist, gone into System Prefs>Network and deleted both AirBears and
> AirBears2 from the Advanced list (which has worked for others) and he's
> still having trouble and getting frustrated. Should I delete everything
> from that list? One is a home wifi so I hesitate doing the whole list
> frustrating the user even more if his home wifi stops working. How
> reliant we have all become on these connections!
>
> Is there another diagnostic method that I haven't tried that might help?
> Zapping the PRAM maybe? Or a specific plist file that might clean the slate?
>
> Thanks for any suggestions all are welcome as always.
>
> Beth
>
> --
> ***********************************************
> Beth Muramoto
> Computer Resource Specialist
> Graduate School of Education
> University of California, Berkeley
> 1650 Tolman Hall
> Berkeley, CA 94720
> Email:  mailto:[hidden email] <mailto:[hidden email]>
> Phone:  (510) 643-0203
> Fax:  (510) 643-6239
>
> “Finish each day and be done with it. You have done what you could. Some
> blunders and absurdities have crept in – forget them as soon as you can.
> Tomorrow is a new day. You shall begin it serenely and with too high a
> spirit to be encumbered with your old nonsense.”
>                             -Emerson
>
> This is the essence of forgiveness. You can't change what happened but
> you can make sure it doesn't have the power to prevent you from being
> happy tomorrow.
>
>                              -Paul Boese
>
> “Kind words do not cost much yet they accomplish much.”
>
>                             -Blaise Pascal
>
>
> ***********************************************
>
>
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
>


--
Graham Patterson, Systems Administrator
Lawrence Hall of Science, UC Berkeley   510-643-2222
"...past the iguana, the tyrannosaurus, the mastodon, the mathematical
puzzles, and the meteorite..." - directions to my office.


-------------------------------------------------------------------------
The following was automatically added to this message by the list server:

To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

http://micronet.berkeley.edu

Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.



--
***********************************************
Beth Muramoto
Computer Resource Specialist
Graduate School of Education
University of California, Berkeley
1650 Tolman Hall
Berkeley, CA 94720
Email:  mailto:[hidden email]
Phone:  (510) 643-0203 
Fax:  (510) 643-6239

“Finish each day and be done with it. You have done what you could. Some blunders and absurdities have crept in – forget them as soon as you can. Tomorrow is a new day. You shall begin it serenely and with too high a spirit to be encumbered with your old nonsense.”
                            -Emerson

This is the essence of forgiveness. You can't change what happened but you can make sure it doesn't have the power to prevent you from being happy tomorrow.
                           
                             -Paul Boese

“Kind words do not cost much yet they accomplish much.” 

                            -Blaise Pascal


***********************************************


 
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The following was automatically added to this message by the list server:

To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

http://micronet.berkeley.edu

Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
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Re: [Micronet] Macbook Pro not connecting to AirBears2

Gary Thomas
Hi Beth,

If you continue running into a road block, please feel free to open a
ticket with Campus Shared Services. Either a CSS-IT support tech will
come out, or they will pass it on to me and I can set up a time to meet
you and the device in question.

It may be worth mentioning that if the client device attempts to connect
from a campus supported wireless network to a different campus supported
wireless network, there is a delay that may act like an inability to
connect. This can be avoided by either telling the device to disconnect
from the current network or disabling the client wifi device for a
moment, then selecting the new network. Also, shutting off "auto-join"
or the equivalent on AirBears should help.

Thanks,
Gary Thomas
a.k.a "AirBears Dude"

On 6/12/2014 16:23, Beth J MURAMOTO wrote:

> Hey, Graham,
>
> Yes, he did accept the certificate because I walked him through the
> initial set up. And AH! I hadn't thought about reordering the list!
> Brilliant!!! It is close to the bottom right now. At least that will
> initiate AirBears and make him happy until I fix the AirBears2 issue.
> I've deleted it from the list so hopefully when I select it again and
> it asks for the login, I can resubmit the info and right the heinous
> wrong.
>
> Thanks for that suggestion!
>
> Beth
>
>
> On Thu, Jun 12, 2014 at 4:17 PM, Graham Patterson
> <[hidden email] <mailto:[hidden email]>> wrote:
>
>
>     Did the user approve the certificate when entering the AirBears2
>     key? If
>     not, the key may go in, but AirBears2 won't connect. You should be
>     able
>     to drop AirBears2 and do it over. No key change?
>
>     In the Preferences,Network, Advanced, WiFi you can drag services
>     into a
>     preferred order. Normally you want AirBears2 close to the top so
>     it can
>     auto-connect, but putting AirBears first will get your user up now.
>
>     Graham
>
>     On 6/12/14 4:12 PM, Beth J MURAMOTO wrote:
>     > I have a user who is using a MacBook Pro to connect to AirBears2
>     and is
>     > getting an error that it can't connect (! in the wifi icon) even
>     after
>     > trying to login using his calnet ID and AirBears key (no specific
>     > location issues - tried to connect in Morgan and Tolman and neither
>     > worked). AirBears works fine though it's hard to disconnect
>     AirBears2 so
>     > that it defaults to AirBears, but it does eventually. When we
>     initially
>     > set up AirBears2 it was working great so this is a relatively
>     recent issue.
>     >
>     > I know that AirBears2 itself is working (I can see it connect to my
>     > iPhone) so it's a problem with his laptop. I've deleted the
>     System Prefs
>     > plist, gone into System Prefs>Network and deleted both AirBears and
>     > AirBears2 from the Advanced list (which has worked for others)
>     and he's
>     > still having trouble and getting frustrated. Should I delete
>     everything
>     > from that list? One is a home wifi so I hesitate doing the whole
>     list
>     > frustrating the user even more if his home wifi stops working. How
>     > reliant we have all become on these connections!
>     >
>     > Is there another diagnostic method that I haven't tried that
>     might help?
>     > Zapping the PRAM maybe? Or a specific plist file that might
>     clean the slate?
>     >
>     > Thanks for any suggestions all are welcome as always.
>     >
>     > Beth
>     >
>     > --
>     > ***********************************************
>     > Beth Muramoto
>     > Computer Resource Specialist
>     > Graduate School of Education
>     > University of California, Berkeley
>     > 1650 Tolman Hall
>     > Berkeley, CA 94720
>     > Email: mailto:[hidden email]
>     <mailto:[hidden email]> <mailto:[hidden email]
>     <mailto:[hidden email]>>
>     > Phone: (510) 643-0203
>     > Fax: (510) 643-6239
>     >
>     > “Finish each day and be done with it. You have done what you
>     could. Some
>     > blunders and absurdities have crept in – forget them as soon as
>     you can.
>     > Tomorrow is a new day. You shall begin it serenely and with too
>     high a
>     > spirit to be encumbered with your old nonsense.”
>     > -Emerson
>     >
>     > This is the essence of forgiveness. You can't change what
>     happened but
>     > you can make sure it doesn't have the power to prevent you from
>     being
>     > happy tomorrow.
>     >
>     > -Paul Boese
>     >
>     > “Kind words do not cost much yet they accomplish much.”
>     >
>     > -Blaise Pascal
>     >
>     >
>     > ***********************************************
>     >
>     >
>     >
>     >
>     >
>     -------------------------------------------------------------------------
>     > The following was automatically added to this message by the
>     list server:
>     >
>     > To learn more about Micronet, including how to subscribe to or
>     unsubscribe from its mailing list and how to find out about
>     upcoming meetings, please visit the Micronet Web site:
>     >
>     > http://micronet.berkeley.edu
>     >
>     > Messages you send to this mailing list are public and
>     world-viewable, and the list's archives can be browsed and
>     searched on the Internet. This means these messages can be viewed
>     by (among others) your bosses, prospective employers, and people
>     who have known you in the past.
>     >
>
>
>     --
>     Graham Patterson, Systems Administrator
>     Lawrence Hall of Science, UC Berkeley 510-643-2222
>     "...past the iguana, the tyrannosaurus, the mastodon, the mathematical
>     puzzles, and the meteorite..." - directions to my office.
>
>
>     -------------------------------------------------------------------------
>     The following was automatically added to this message by the list
>     server:
>
>     To learn more about Micronet, including how to subscribe to or
>     unsubscribe from its mailing list and how to find out about
>     upcoming meetings, please visit the Micronet Web site:
>
>     http://micronet.berkeley.edu
>
>     Messages you send to this mailing list are public and
>     world-viewable, and the list's archives can be browsed and
>     searched on the Internet. This means these messages can be viewed
>     by (among others) your bosses, prospective employers, and people
>     who have known you in the past.
>
>
>
>
> --
> ***********************************************
> Beth Muramoto
> Computer Resource Specialist
> Graduate School of Education
> University of California, Berkeley
> 1650 Tolman Hall
> Berkeley, CA 94720
> Email: mailto:[hidden email] <mailto:[hidden email]>
> Phone: (510) 643-0203
> Fax: (510) 643-6239
>
> “Finish each day and be done with it. You have done what you could.
> Some blunders and absurdities have crept in – forget them as soon as
> you can. Tomorrow is a new day. You shall begin it serenely and with
> too high a spirit to be encumbered with your old nonsense.”
> -Emerson
>
> This is the essence of forgiveness. You can't change what happened but
> you can make sure it doesn't have the power to prevent you from being
> happy tomorrow.
> -Paul Boese
>
> “Kind words do not cost much yet they accomplish much.”
>
> -Blaise Pascal
>
>
> ***********************************************
>
>
>
>  
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.


 
-------------------------------------------------------------------------
The following was automatically added to this message by the list server:

To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

http://micronet.berkeley.edu

Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
Gary Thomas
Wireless Network Engineer
Network Services and Operations
Information Services and Technology
University of California Berkeley
Email: gjthomas@berkeley.edu
Voice: 510-643-0370
Fax: 510-642-5622