[Micronet] Office 2010 Daily Configuration Issue

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[Micronet] Office 2010 Daily Configuration Issue

Wayne Thomas
Hi Micronet Community,

I was wondering if anyone else has had any issues with Office 2010 reconfiguring for users, once a day, without administrative privileges to their local machines?  This configuration process can take up to 2 minutes before the user is allowed access the application. i.e. Word, PowerPoint, etc.)  This issue does not reappear with a reboot or log-off; it only appears to happen once a day. I believe this issue is related to the "Office Software Protection Platform" service.  The event log entry reads " The Office Software Protection Platform service terminated with the following error: Cannot create a file when that file already exists." (Event ID 7023 - Service Control Manager)  I am uncertain where office is trying to write to on the system.

Googling turned up similar issues surrounded around upgrading from Office 2007 to Office 2010.  This is not the case here. Clean install of Windows 7 and Office 2010.  This issue also happens when the application is started in Safe Mode.  I can also reproduce the issue when I remove the computer from the domain and rejoin. 

I have tried the following:
  • Uninstalling/reinstalling Office 2010
  • Installed with user in the Administrators group, activated Office then removed user from admin group...next day same thing
  • Granting user "Full Permissions" to the HKLM -- Software--Microsoft--Office folder of the registry
  • Installed Office with Office Customization Tool with correct keycode
  • Tried Volume Activation Management Toolkit to ensure activation

Workstation Info:
  • The workstations are Windows 7 Pro on the CAMPUS domain
  • Office 2010 Pro (MCCA License)
  • Office Applications Activated
  • Standard Users (Not Administrators)

Thank you in advance for any help or insight into this issue.

Thank You,

Wayne Thomas

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