[Micronet] Production Control Shared Service Center (PCSSC) goes live with ServiceNow

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[Micronet] Production Control Shared Service Center (PCSSC) goes live with ServiceNow

Cssit Departmental

Good afternoon,

On Thursday, April 30, 2015, Production Control Shared Service Center (PCSSC) became the first IST unit to adopt the ServiceNow platform for incident management. This transition is in preparation for UCOP and UC Path’s integration.


The migration to ServiceNow will increase efficiencies for PCSSC’s inter-campus work with UCSF and UCOP, who already use ServiceNow.  According to Laurie Graham, Production Control Operations Manager, “By providing a more robust platform and reporting tools, Production Control will see improved incident tracking, problem management, and service request resolution.”

More Information

This initial migration is part of a large-scale project to consolidate approximately 30 FootPrints queues currently used for incident management in IST. For more information about the IST ServiceNow project see the article.


Information about the CSS and IST efforts to move to ServiceNow as “One System for Service” is available on the ServiceNow website.



The ServiceNow team 

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