[Micronet] Question about Adobe licensing failure

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[Micronet] Question about Adobe licensing failure

Guy D. VINSON
I have had (so far) two users, one student and one staff person who have experienced the installs of Adobe Master Suite CS6 on their computers revert to a trial version. The student had installed from the campus web site and used the code they were provided, the staff person was on a machine where the serializer was used. Has anyone else experience this? 

--

Guy Vinson
Infrastructure & IT
College of Environmental Design
University of California at Berkeley
510-842-7199


 
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Re: [Micronet] Question about Adobe licensing failure

Stephen H. Grettenberg
Yes, it is enough of a problem there is a license fixing EULA tool:

http://www.adobe.com/support/contact/licensing_download_eula.html

Further, when as in my case that fails, it seems there are a variety of solutions for several versions.  I had a tech talk me through a fix - a python script run from terminal in MacOS X fixed it my CS 4 license.

Stephen Grettenberg


On Fri, May 10, 2013 at 8:52 AM, Guy D. VINSON <[hidden email]> wrote:
I have had (so far) two users, one student and one staff person who have experienced the installs of Adobe Master Suite CS6 on their computers revert to a trial version. The student had installed from the campus web site and used the code they were provided, the staff person was on a machine where the serializer was used. Has anyone else experience this? 

--

Guy Vinson
Infrastructure & IT
College of Environmental Design
University of California at Berkeley
510-842-7199



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Re: [Micronet] Question about Adobe licensing failure

Beth Muramoto
In reply to this post by Guy D. VINSON
Guy,

Yes, I experienced this as well with the installs and the serialization process also didn't work. In the end, I contacted [hidden email] and they gave me, I'm assuming, a campus universal serial number, just like what I had received when we had purchased Adobe Acrobat X back in the day. That worked perfectly.

I recommend you contact them as well, if for no other reason than to report the issue for "data collection" and ask for that serial number.

Beth


On Fri, May 10, 2013 at 8:52 AM, Guy D. VINSON <[hidden email]> wrote:
I have had (so far) two users, one student and one staff person who have experienced the installs of Adobe Master Suite CS6 on their computers revert to a trial version. The student had installed from the campus web site and used the code they were provided, the staff person was on a machine where the serializer was used. Has anyone else experience this? 

--

Guy Vinson
Infrastructure & IT
College of Environmental Design
University of California at Berkeley
510-842-7199



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--
***********************************************
Beth Muramoto
Computer Resource Specialist
Graduate School of Education
University of California, Berkeley
1650 Tolman Hall
Berkeley, CA 94720
Email:  mailto:[hidden email]
Phone:  (510) 643-0203 
Fax:  (510) 643-6239

The Formula for Success:  Underpromise, overdeliver.
- Tom Peters

You have to decide what your highest priorities are and have the courage to say 'no' to other things." 

-Stephen Covey

I'm a great believer in luck and I find the harder I work, the more I have of it. 

-Coleman Cox

***********************************************


 
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Re: [Micronet] Question about Adobe licensing failure

Robert Hiramoto
In reply to this post by Guy D. VINSON
Hi guy,

I've had a few of my users experience this on both cs5 and 6, on both campus domain joined and standalone systems, and home machines.

There is a way to fix this temporarily; I can email this to this list when I get into the office, but I've seen the problem reappear.

In short, one deactivates and then deactivates the software's license.

On the adobe forums, there are many threads about this, with blame being pointed towards adobe and / or Microsoft updates.

In my experience, it seems to be related to adobe updates, but I can't prove that.


If anyone has a more permanent fix, I'd be interested.

Thank you,

Robert

"Do nothing that is of no use"
-Miyamoto Musashi

On May 10, 2013, at 8:52 AM, "Guy D. VINSON" <[hidden email]> wrote:

I have had (so far) two users, one student and one staff person who have experienced the installs of Adobe Master Suite CS6 on their computers revert to a trial version. The student had installed from the campus web site and used the code they were provided, the staff person was on a machine where the serializer was used. Has anyone else experience this? 

--

Guy Vinson
Infrastructure & IT
College of Environmental Design
University of California at Berkeley
510-842-7199


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Re: [Micronet] Question about Adobe licensing failure

Baril
In reply to this post by Guy D. VINSON
I have. In all cases, I merely reinstalled the serial number and all work just fine. I chalked it up to some odd user problem (possible moving adobe system files around, etc....).

Roy
On 5/10/2013 8:52 AM, Guy D. VINSON wrote:
I have had (so far) two users, one student and one staff person who have experienced the installs of Adobe Master Suite CS6 on their computers revert to a trial version. The student had installed from the campus web site and used the code they were provided, the staff person was on a machine where the serializer was used. Has anyone else experience this? 

--

Guy Vinson
Infrastructure & IT
College of Environmental Design
University of California at Berkeley
510-842-7199



 
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-- 
Roy A. Baril
Director of Technology
Graduate School of Journalism
University of California
121 North Gate Hall
Berkeley, CA 94720
510-643-9215 -- Work
510-643-9136 -- Fax
925-352-9543 -- Cell

 
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Re: [Micronet] Question about Adobe licensing failure

Richard DeShong-2
Same with my system, and another user - just re-installed the serial number and we were good.


On Fri, May 10, 2013 at 10:50 AM, Baril <[hidden email]> wrote:
I have. In all cases, I merely reinstalled the serial number and all work just fine. I chalked it up to some odd user problem (possible moving adobe system files around, etc....).

Roy
On 5/10/2013 8:52 AM, Guy D. VINSON wrote:
I have had (so far) two users, one student and one staff person who have experienced the installs of Adobe Master Suite CS6 on their computers revert to a trial version. The student had installed from the campus web site and used the code they were provided, the staff person was on a machine where the serializer was used. Has anyone else experience this? 

--

Guy Vinson
Infrastructure & IT
College of Environmental Design
University of California at Berkeley
510-842-7199



 
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To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

-- 
Roy A. Baril
Director of Technology
Graduate School of Journalism
University of California
121 North Gate Hall
Berkeley, CA 94720
510-643-9215 -- Work
510-643-9136 -- Fax
925-352-9543 -- Cell


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--
Richard DeShong, Systems Analyst, Athletic Study Center, U.C.Berkeley
164 Chavez Student Center, Berkeley, CA, 94720-4220
510-642-5123     asc.berkeley.edu

 
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