[Micronet] REMINDER: {BPAWG} 5/27/10 - How to Make a High Level Map and Use Pain Points to Focus Process Improvement

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[Micronet] REMINDER: {BPAWG} 5/27/10 - How to Make a High Level Map and Use Pain Points to Focus Process Improvement

James Kent Dudek

> Dear All,
>
> Hope you can join us for this hands-on learning opportunity.
>
> James
>
>
>
> The Business Process Analysis Working Group (BPAWG) Presents:
> *
>
> "How to Make a High Level Map and Use Pain Points to Focus Process
> Improvement"*   (description below)
> Thursday, May 27, 2010
> 3:00 - 4:30pm
> *Tang Center, Section Club Room*
> *
>
> *Portions of this session will be streamed and archived at
> http://www.ustream.tv/channel/bpawg-at-berkeley
>
> *Presenters:*
>
> Shelley Sweet, Business Process Improvement Action Learning Instructor,
> I-4 Process Consulting
>
> *Description:*
>
> Are you making changes to increase efficiency and effectiveness in your
> school, college or department? This BPAWG session will help you take a
> systemic look at some of your troublesome work processes and learn a
> structured approach to problem identification, which is the first step
> in making things better. Come with a few colleagues from your department
> and a current work process to analyze. The session will demonstrate how
> to build a high-level map and identify pain points. Then you will build
> your own map, identify pain points, and begin to analyze them. You'll
> leave with a good first step toward making improvements.
>
>
>
> ****Our Mission and Purpose**
>
> BPAWG, a campus staff organization, offers the UC community a forum for
> the discussion of business process analysis and associated methods,
> tools, and strategies. While each of the following is deserving of its
> own forum, BPAWG brings the UC community of interest together to discuss
> how these disciplines intersect, interact and add value to each other.
> BPAWG meetings offer demonstrations, discussions and opportunities to
> meet with experts and colleagues working in these areas:
>
> *Project Management
>
> *Systems Analysis and Design
>
> *Usability Testing
>
> *User and Task Analysis
>
> *Interviewing Techniques
>
> *Computer-Aided Analysis Tools
>
> For more information about BPAWG, visit:
> http://stafforg.berkeley.edu/org/business-process-analysis-working-group
>




 
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