[Micronet] Reminder: (BPAWG): IT Service Management and the Importance of Process Analysis. Friday, 7/24, 150 UHall, 3-4:30

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[Micronet] Reminder: (BPAWG): IT Service Management and the Importance of Process Analysis. Friday, 7/24, 150 UHall, 3-4:30

Isaac Mankita

Dear Colleagues,

A reminder about tomorrow's BPAWG program.


Isaac and James


The Business Process Analysis Working Group (BPAWG) Presents:

IT Service Management and the Importance of Process Analysis

Date:  July 24, 2015

Place:  150 University Hall

Time:  3:00-4:30 PM

Presenter: Daniel Peake, Director IT Service Management, IST


What is IT Service Management (ITSM) and how is it related to business process analysis and improvement?  Join Daniel Peake, Director of IT Service Management for IST, to learn about serviceenabling efforts underway at UC Berkeley. Daniel will present the most recent road map for ITSM, explore the relationship between services and underlying processes, review the importance of measurement for process management and improvement, and discuss why we should strive to develop a common service experience for providers and customers alike.

****BPAWG Mission and Purpose****

BPAWG, a University of California, Berkeley community of practice, 
offers a forum for the discussion of business process analysis and 
associated methods, tools, and strategies. While each of the following 
is deserving of its own forum, BPAWG brings the UC community of interest 
together to discuss how these disciplines intersect, interact and add 
value to each other. BPAWG meetings offer demonstrations, discussions 
and opportunities to meet with experts and colleagues working in these 

*Business Process Analysis

*Project Management

*Organizational Development

*Change Management

*Systems Analysis and Design

For more information about BPAWG, visit:


Isaac Mankita  |  Budget Officer |  Platforms Services | Information Services and Technology (IST)
Co-Chair, Business Process Analysis Working Group (BPAWG)  | Visit BPAWG's Website
University of California at Berkeley   |  voice:  510-643-3954  |  email:  [hidden email]

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