Hi,
Do you guys know of a good remote desktop connection software we can use? We would like to connect remotely on a client computer, control their machine and see their desktop without kicking them out. Thanks in advance. -Ivan ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
On 10/11/2010 2:16 PM, Ivan Ordonez wrote:
> Hi, > > Do you guys know of a good remote desktop connection software we can > use? We would like to connect remotely on a client computer, control > their machine and see their desktop without kicking them out. What's wrong with Microsoft Windows? Windows 7 includes the remote desktop connection, and you can download it if you're using an earlier version of Windows. Cordially, -- Jon Forrest Research Computing Support College of Chemistry 173 Tan Hall University of California Berkeley Berkeley, CA 94720-1460 510-643-1032 [hidden email] ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
In reply to this post by Ivan Ordonez
TeamViewer is pretty good:
http://www.teamviewer.com/index.aspx -------------------- Richard Henderson [hidden email] 510-642-5669 Technology Coordinator Institute for Business Innovation Haas School of Business, University of California, Berkeley -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of Ivan Ordonez Sent: Monday, October 11, 2010 2:17 PM To: [hidden email] Subject: [Micronet] Remote Desktop Connection Hi, Do you guys know of a good remote desktop connection software we can use? We would like to connect remotely on a client computer, control their machine and see their desktop without kicking them out. Thanks in advance. -Ivan ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
In reply to this post by Ivan Ordonez
Try teamviewer...
--- Guy Vinson Infrastructure & IT College of Environmental Design 510-842-7199 On Mon, Oct 11, 2010 at 2:16 PM, Ivan Ordonez <[hidden email]> wrote: Hi, ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
Did I also mention it will work with a computer behind a router...
--- Guy Vinson Infrastructure & IT College of Environmental Design 510-842-7199 On Mon, Oct 11, 2010 at 2:18 PM, guy vinson <[hidden email]> wrote: Try teamviewer... ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
In reply to this post by Ivan Ordonez
Hi Ivan,
I've used CrossLoop (http://www.crossloop.com/) to provide remote assistance to friends and family on a fairly regular basis. It's based on VNC, though all traffic is encrypted (so they claim). Though I'd be curious to see what others have been using. Thanks, Michael Chung Systems Administrator Haas Enterprise Computing & Service Management [hidden email] | 510-643-3887 -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of Ivan Ordonez Sent: Monday, October 11, 2010 2:17 PM To: [hidden email] Subject: [Micronet] Remote Desktop Connection Hi, Do you guys know of a good remote desktop connection software we can use? We would like to connect remotely on a client computer, control their machine and see their desktop without kicking them out. Thanks in advance. -Ivan ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
In reply to this post by Ivan Ordonez
Hi Ivan,
I use both DameWare's Mini remote control for machines in my building: http://www.dameware.com/products/dmrc/ And GoToAssist Express for machines outside: http://www.gotoassist.com/en_US/entry.tmpl Both are pretty low cost, and work well for my needs. If you'd like to see these in action, let me know. ~Robert On 10/11/10 2:16 PM, "Ivan Ordonez" <[hidden email]> wrote: > Hi, > > Do you guys know of a good remote desktop connection software we can > use? We would like to connect remotely on a client computer, control > their machine and see their desktop without kicking them out. > > Thanks in advance. > > -Ivan > > > ------------------------------------------------------------------------- > The following was automatically added to this message by the list server: > > To learn more about Micronet, including how to subscribe to or unsubscribe > from its mailing list and how to find out about upcoming meetings, please > visit the Micronet Web site: > > http://micronet.berkeley.edu > > Messages you send to this mailing list are public and world-viewable, and the > list's archives can be browsed and searched on the Internet. This means these > messages can be viewed by (among others) your bosses, prospective employers, > and people who have known you in the past. ~Robert ******************************************************************* Robert Hiramoto IT Manager Institute for Research on Labor and Employment (IRLE) University of California, Berkeley 2521 Channing Way #5555 Berkeley, CA 94720-5555 Phone: (510) 643-3903 Fax: (510) 642-6432 Office Hours: Monday - Friday: 8:00 am to 4:00 pm ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
RealVnc for internal clients and logmein free for remote clients.
********************************************************* Micah Priddy Analyst, Systems & Support ********************************************************** Cal Alumni Association UC Berkeley 1 Alumni House, Berkeley, CA 94720 T 510.643.0237 F 510.642.6252 ------------------ Visit alumni.berkeley.edu ------------------ -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of Robert Hiramoto Sent: Monday, October 11, 2010 2:23 PM To: Ivan Ordonez; [hidden email] Subject: Re: [Micronet] Remote Desktop Connection Hi Ivan, I use both DameWare's Mini remote control for machines in my building: http://www.dameware.com/products/dmrc/ And GoToAssist Express for machines outside: http://www.gotoassist.com/en_US/entry.tmpl Both are pretty low cost, and work well for my needs. If you'd like to see these in action, let me know. ~Robert On 10/11/10 2:16 PM, "Ivan Ordonez" <[hidden email]> wrote: > Hi, > > Do you guys know of a good remote desktop connection software we can > use? We would like to connect remotely on a client computer, control > their machine and see their desktop without kicking them out. > > Thanks in advance. > > -Ivan > > > ---------------------------------------------------------------------- > --- The following was automatically added to this message by the list > server: > > To learn more about Micronet, including how to subscribe to or > unsubscribe from its mailing list and how to find out about upcoming > meetings, please visit the Micronet Web site: > > http://micronet.berkeley.edu > > Messages you send to this mailing list are public and world-viewable, > and the list's archives can be browsed and searched on the Internet. > This means these messages can be viewed by (among others) your bosses, > prospective employers, and people who have known you in the past. ~Robert ******************************************************************* Robert Hiramoto IT Manager Institute for Research on Labor and Employment (IRLE) University of California, Berkeley 2521 Channing Way #5555 Berkeley, CA 94720-5555 Phone: (510) 643-3903 Fax: (510) 642-6432 Office Hours: Monday - Friday: 8:00 am to 4:00 pm ------------------------------------------------------------------------ - The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
In reply to this post by Ivan Ordonez
I use: https://secure.logmein.com/
Their "LogMeIn Free" product will do what you stated. -- Richard DeShong, Information Systems Analyst Athletic Study Center, UC Berkeley -----Original Message----- From: Ivan Ordonez Hi, Do you guys know of a good remote desktop connection software we can use? We would like to connect remotely on a client computer, control their machine and see their desktop without kicking them out. Thanks in advance. -Ivan ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
In reply to this post by Ivan Ordonez
Thanks for all the response. We will try out some of the suggestions and
go from there. You guys are awesome :) Ivan Ordonez wrote: > Hi, > > Do you guys know of a good remote desktop connection software we can > use? We would like to connect remotely on a client computer, control > their machine and see their desktop without kicking them out. > > Thanks in advance. > > -Ivan > > > ------------------------------------------------------------------------- > The following was automatically added to this message by the list server: > > To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: > > http://micronet.berkeley.edu > > Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. > ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
In reply to this post by Ivan Ordonez
I'm surprised the incredibly useful TIMBUKTU hasn't been mentioned:
http://www.netopia.com/software/products/tb2/ You can even do intercom and file sharing with your client. Jack Burris SSCL On 10/11/2010 2:16 PM, Ivan Ordonez wrote: > Hi, > > Do you guys know of a good remote desktop connection software we can > use? We would like to connect remotely on a client computer, control > their machine and see their desktop without kicking them out. > > Thanks in advance. > > -Ivan > > > ------------------------------------------------------------------------- > The following was automatically added to this message by the list server: > > To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: > > http://micronet.berkeley.edu > > Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. -- It is a bit embarrassing to have been concerned with the human problem all one's life and find at the end that one has no more to offer by way of advice than 'try to be a little kinder.' --Aldous Huxley ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
In reply to this post by Ivan Ordonez
If the client is XP, Vista, or Win7 based... you can also use MS's built in
Remote Assistance. No need to download anything extra, and if RDP is already configured through your firewall, then you're already set (if you're on the CAMPUS domain, you can go one step further and add a GPO that has an authorized list of people allowed to control via Remote Assistance). You can also take it another step further and not bother with trying to talk your clients through the steps of sending a request and instead initiate a Remote Assistance session yourself by creating a shortcut using the following as the path: Target: %windir%\system32\msra.exe /offerra Star In: %windir% Then, all you need to know is the client's IP address and use that when connecting. When you try to connect, the end user is notified of the attempt to offer Remote Assistance, and they then can grant you access to view their screen. You can then offer to take over control of their mouse and keyboard by pressing a "Take Control" button, and the user has to grant you that as well. I use this all the time with our staff here on campus. Good luck, -Edgar Ortega -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of Ivan Ordonez Sent: Monday, October 11, 2010 2:17 PM To: [hidden email] Subject: [Micronet] Remote Desktop Connection Hi, Do you guys know of a good remote desktop connection software we can use? We would like to connect remotely on a client computer, control their machine and see their desktop without kicking them out. Thanks in advance. -Ivan ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
Hmm.... seems the formatting of my message was garbled up somewhere in
transmission (or Outlook decided it would be great to ignore a carriage return) This is the shortcut info (hope if works this time) Target: %windir%\system32\msra.exe /offerra Start In: %windir% Best, Edgar -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of Edgar Ortega Sent: Tuesday, October 12, 2010 10:06 AM To: 'Ivan Ordonez' Cc: [hidden email] Subject: Re: [Micronet] Remote Desktop Connection If the client is XP, Vista, or Win7 based... you can also use MS's built in Remote Assistance. No need to download anything extra, and if RDP is already configured through your firewall, then you're already set (if you're on the CAMPUS domain, you can go one step further and add a GPO that has an authorized list of people allowed to control via Remote Assistance). You can also take it another step further and not bother with trying to talk your clients through the steps of sending a request and instead initiate a Remote Assistance session yourself by creating a shortcut using the following as the path: Target: %windir%\system32\msra.exe /offerra Star In: %windir% Then, all you need to know is the client's IP address and use that when connecting. When you try to connect, the end user is notified of the attempt to offer Remote Assistance, and they then can grant you access to view their screen. You can then offer to take over control of their mouse and keyboard by pressing a "Take Control" button, and the user has to grant you that as well. I use this all the time with our staff here on campus. Good luck, -Edgar Ortega -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of Ivan Ordonez Sent: Monday, October 11, 2010 2:17 PM To: [hidden email] Subject: [Micronet] Remote Desktop Connection Hi, Do you guys know of a good remote desktop connection software we can use? We would like to connect remotely on a client computer, control their machine and see their desktop without kicking them out. Thanks in advance. -Ivan ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
don't you have to enable the "offer unsolicited remote assistance" in
local or domain group policy for this to work tho? On 10/12/2010 10:10 AM, Edgar Ortega wrote: > Hmm.... seems the formatting of my message was garbled up somewhere in > transmission (or Outlook decided it would be great to ignore a carriage > return) > > This is the shortcut info (hope if works this time) > > Target: %windir%\system32\msra.exe /offerra > > Start In: %windir% > > Best, > Edgar > > -----Original Message----- > From: [hidden email] > [mailto:[hidden email]] On Behalf Of Edgar Ortega > Sent: Tuesday, October 12, 2010 10:06 AM > To: 'Ivan Ordonez' > Cc: [hidden email] > Subject: Re: [Micronet] Remote Desktop Connection > > If the client is XP, Vista, or Win7 based... you can also use MS's built in > Remote Assistance. No need to download anything extra, and if RDP is already > configured through your firewall, then you're already set (if you're on the > CAMPUS domain, you can go one step further and add a GPO that has an > authorized list of people allowed to control via Remote Assistance). > > You can also take it another step further and not bother with trying to talk > your clients through the steps of sending a request and instead initiate a > Remote Assistance session yourself by creating a shortcut using the > following as the path: > > Target: %windir%\system32\msra.exe /offerra > Star In: %windir% > > Then, all you need to know is the client's IP address and use that when > connecting. When you try to connect, the end user is notified of the attempt > to offer Remote Assistance, and they then can grant you access to view their > screen. You can then offer to take over control of their mouse and keyboard > by pressing a "Take Control" button, and the user has to grant you that as > well. > > I use this all the time with our staff here on campus. > > Good luck, > -Edgar Ortega > > -----Original Message----- > From: [hidden email] > [mailto:[hidden email]] On Behalf Of Ivan Ordonez > Sent: Monday, October 11, 2010 2:17 PM > To: [hidden email] > Subject: [Micronet] Remote Desktop Connection > > Hi, > > Do you guys know of a good remote desktop connection software we can > use? We would like to connect remotely on a client computer, control > their machine and see their desktop without kicking them out. > > Thanks in advance. > > -Ivan > > > ------------------------------------------------------------------------- > The following was automatically added to this message by the list server: > > To learn more about Micronet, including how to subscribe to or unsubscribe > from its mailing list and how to find out about upcoming meetings, please > visit the Micronet Web site: > > http://micronet.berkeley.edu > > Messages you send to this mailing list are public and world-viewable, and > the list's archives can be browsed and searched on the Internet. This means > these messages can be viewed by (among others) your bosses, prospective > employers, and people who have known you in the past. > > > > ------------------------------------------------------------------------- > The following was automatically added to this message by the list server: > > To learn more about Micronet, including how to subscribe to or unsubscribe > from its mailing list and how to find out about upcoming meetings, please > visit the Micronet Web site: > > http://micronet.berkeley.edu > > Messages you send to this mailing list are public and world-viewable, and > the list's archives can be browsed and searched on the Internet. This means > these messages can be viewed by (among others) your bosses, prospective > employers, and people who have known you in the past. > > > > ------------------------------------------------------------------------- > The following was automatically added to this message by the list server: > > To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: > > http://micronet.berkeley.edu > > Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
You're correct. That's what happens after a jetlagged cross-country flight
this AM... sorry about that. Computer Configuration > Administrative Templates > System > Remote Assistance -Edgar -----Original Message----- From: Gary Lum [mailto:[hidden email]] Sent: Tuesday, October 12, 2010 11:03 AM To: Edgar Ortega Cc: 'Ivan Ordonez'; [hidden email] Subject: Re: [Micronet] Remote Desktop Connection don't you have to enable the "offer unsolicited remote assistance" in local or domain group policy for this to work tho? On 10/12/2010 10:10 AM, Edgar Ortega wrote: > Hmm.... seems the formatting of my message was garbled up somewhere in > transmission (or Outlook decided it would be great to ignore a carriage > return) > > This is the shortcut info (hope if works this time) > > Target: %windir%\system32\msra.exe /offerra > > Start In: %windir% > > Best, > Edgar > > -----Original Message----- > From: [hidden email] > [mailto:[hidden email]] On Behalf Of Edgar > Sent: Tuesday, October 12, 2010 10:06 AM > To: 'Ivan Ordonez' > Cc: [hidden email] > Subject: Re: [Micronet] Remote Desktop Connection > > If the client is XP, Vista, or Win7 based... you can also use MS's built in > Remote Assistance. No need to download anything extra, and if RDP is already > configured through your firewall, then you're already set (if you're on the > CAMPUS domain, you can go one step further and add a GPO that has an > authorized list of people allowed to control via Remote Assistance). > > You can also take it another step further and not bother with trying to talk > your clients through the steps of sending a request and instead initiate a > Remote Assistance session yourself by creating a shortcut using the > following as the path: > > Target: %windir%\system32\msra.exe /offerra > Star In: %windir% > > Then, all you need to know is the client's IP address and use that when > connecting. When you try to connect, the end user is notified of the attempt > to offer Remote Assistance, and they then can grant you access to view their > screen. You can then offer to take over control of their mouse and keyboard > by pressing a "Take Control" button, and the user has to grant you that as > well. > > I use this all the time with our staff here on campus. > > Good luck, > -Edgar Ortega > > -----Original Message----- > From: [hidden email] > [mailto:[hidden email]] On Behalf Of Ivan > Sent: Monday, October 11, 2010 2:17 PM > To: [hidden email] > Subject: [Micronet] Remote Desktop Connection > > Hi, > > Do you guys know of a good remote desktop connection software we can > use? We would like to connect remotely on a client computer, control > their machine and see their desktop without kicking them out. > > Thanks in advance. > > -Ivan > > > ------------------------------------------------------------------------- > The following was automatically added to this message by the list server: > > To learn more about Micronet, including how to subscribe to or unsubscribe > from its mailing list and how to find out about upcoming meetings, please > visit the Micronet Web site: > > http://micronet.berkeley.edu > > Messages you send to this mailing list are public and world-viewable, and > the list's archives can be browsed and searched on the Internet. This > these messages can be viewed by (among others) your bosses, prospective > employers, and people who have known you in the past. > > > > ------------------------------------------------------------------------- > The following was automatically added to this message by the list server: > > To learn more about Micronet, including how to subscribe to or unsubscribe > from its mailing list and how to find out about upcoming meetings, please > visit the Micronet Web site: > > http://micronet.berkeley.edu > > Messages you send to this mailing list are public and world-viewable, and > the list's archives can be browsed and searched on the Internet. This > these messages can be viewed by (among others) your bosses, prospective > employers, and people who have known you in the past. > > > > ------------------------------------------------------------------------- > The following was automatically added to this message by the list server: > > To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: > > http://micronet.berkeley.edu > > Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. ------------------------------------------------------------------------- The following was automatically added to this message by the list server: To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site: http://micronet.berkeley.edu Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past. |
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