Micronet at UC Berkeley

[Micronet] Remote Desktop Connection

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Ivan Ordonez

[Micronet] Remote Desktop Connection

Hi,

Do you guys know of a good remote desktop connection software we can
use? We would like to connect remotely on a client computer, control
their machine and see their desktop without kicking them out.

Thanks in advance.

-Ivan

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Jon Forrest

Re: [Micronet] Remote Desktop Connection

On 10/11/2010 2:16 PM, Ivan Ordonez wrote:
> Hi,
>
> Do you guys know of a good remote desktop connection software we can
> use? We would like to connect remotely on a client computer, control
> their machine and see their desktop without kicking them out.

What's wrong with Microsoft Windows? Windows 7 includes
the remote desktop connection, and you can download it
if you're using an earlier version of Windows.

Cordially,
--
Jon Forrest
Research Computing Support
College of Chemistry
173 Tan Hall
University of California Berkeley
Berkeley, CA
94720-1460
510-643-1032
[hidden email]

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Richard Henderson

Re: [Micronet] Remote Desktop Connection

In reply to this post by Ivan Ordonez

TeamViewer is pretty good:
http://www.teamviewer.com/index.aspx

--------------------
Richard Henderson [hidden email] 510-642-5669
Technology Coordinator
Institute for Business Innovation
Haas School of Business, University of California, Berkeley

-----Original Message-----
From: [hidden email] [mailto:[hidden email]] On Behalf Of Ivan Ordonez
Sent: Monday, October 11, 2010 2:17 PM
To: [hidden email]
Subject: [Micronet] Remote Desktop Connection

Hi,

Do you guys know of a good remote desktop connection software we can
use? We would like to connect remotely on a client computer, control
their machine and see their desktop without kicking them out.

Thanks in advance.

-Ivan

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Guy D. VINSON

Re: [Micronet] Remote Desktop Connection

In reply to this post by Ivan Ordonez

Try teamviewer...
---
Guy Vinson
Infrastructure & IT
College of Environmental Design
510-842-7199

On Mon, Oct 11, 2010 at 2:16 PM, Ivan Ordonez <[hidden email]> wrote:

Hi,

Do you guys know of a good remote desktop connection software we can
use? We would like to connect remotely on a client computer, control
their machine and see their desktop without kicking them out.

Thanks in advance.

-Ivan

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Guy D. VINSON

Re: [Micronet] Remote Desktop Connection

Did I also mention it will work with a computer behind a router...
---
Guy Vinson
Infrastructure & IT
College of Environmental Design
510-842-7199

On Mon, Oct 11, 2010 at 2:18 PM, guy vinson <[hidden email]> wrote:

Try teamviewer...
---
Guy Vinson
Infrastructure & IT
College of Environmental Design
510-842-7199

On Mon, Oct 11, 2010 at 2:16 PM, Ivan Ordonez <[hidden email]> wrote:
Hi,

Do you guys know of a good remote desktop connection software we can
use? We would like to connect remotely on a client computer, control
their machine and see their desktop without kicking them out.

Thanks in advance.

-Ivan

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http://micronet.berkeley.edu

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Michael Chung

Re: [Micronet] Remote Desktop Connection

In reply to this post by Ivan Ordonez

Hi Ivan,

I've used CrossLoop (http://www.crossloop.com/) to provide remote assistance to friends and family on a fairly regular basis. It's based on VNC, though all traffic is encrypted (so they claim). Though I'd be curious to see what others have been using.

Thanks,

Michael Chung
Systems Administrator
Haas Enterprise Computing & Service Management
[hidden email] | 510-643-3887

-----Original Message-----
From: [hidden email] [mailto:[hidden email]] On Behalf Of Ivan Ordonez
Sent: Monday, October 11, 2010 2:17 PM
To: [hidden email]
Subject: [Micronet] Remote Desktop Connection

Hi,

Do you guys know of a good remote desktop connection software we can use? We would like to connect remotely on a client computer, control their machine and see their desktop without kicking them out.

Thanks in advance.

-Ivan

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Robert Hiramoto

Re: [Micronet] Remote Desktop Connection

In reply to this post by Ivan Ordonez

Hi Ivan,

I use both DameWare's Mini remote control for machines in my building:
http://www.dameware.com/products/dmrc/

And GoToAssist Express for machines outside:
http://www.gotoassist.com/en_US/entry.tmpl

Both are pretty low cost, and work well for my needs.

If you'd like to see these in action, let me know.

~Robert
On 10/11/10 2:16 PM, "Ivan Ordonez" <[hidden email]> wrote:

> Hi,
>
> Do you guys know of a good remote desktop connection software we can
> use? We would like to connect remotely on a client computer, control
> their machine and see their desktop without kicking them out.
>
> Thanks in advance.
>
> -Ivan
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe
> from its mailing list and how to find out about upcoming meetings, please
> visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the
> list's archives can be browsed and searched on the Internet. This means these
> messages can be viewed by (among others) your bosses, prospective employers,
> and people who have known you in the past.

~Robert
*******************************************************************
Robert Hiramoto
IT Manager
Institute for Research on Labor and Employment (IRLE)
University of California, Berkeley
2521 Channing Way #5555
Berkeley, CA 94720-5555

Phone: (510) 643-3903
Fax: (510) 642-6432

Office Hours:
Monday - Friday: 8:00 am to 4:00 pm

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Micah Priddy

Re: [Micronet] Remote Desktop Connection

RealVnc for internal clients and logmein free for remote clients.

*********************************************************
Micah Priddy
Analyst, Systems & Support
**********************************************************
Cal Alumni Association
UC Berkeley
1 Alumni House, Berkeley, CA 94720
T 510.643.0237
F 510.642.6252
------------------
Visit alumni.berkeley.edu
------------------

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of Robert
Hiramoto
Sent: Monday, October 11, 2010 2:23 PM
To: Ivan Ordonez; [hidden email]
Subject: Re: [Micronet] Remote Desktop Connection

Hi Ivan,

I use both DameWare's Mini remote control for machines in my building:
http://www.dameware.com/products/dmrc/

And GoToAssist Express for machines outside:
http://www.gotoassist.com/en_US/entry.tmpl

Both are pretty low cost, and work well for my needs.

If you'd like to see these in action, let me know.

~Robert
On 10/11/10 2:16 PM, "Ivan Ordonez" <[hidden email]> wrote:

> Hi,
>
> Do you guys know of a good remote desktop connection software we can
> use? We would like to connect remotely on a client computer, control
> their machine and see their desktop without kicking them out.
>
> Thanks in advance.
>
> -Ivan
>
>
> ----------------------------------------------------------------------
> --- The following was automatically added to this message by the list
> server:
>
> To learn more about Micronet, including how to subscribe to or
> unsubscribe from its mailing list and how to find out about upcoming
> meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable,
> and the list's archives can be browsed and searched on the Internet.
> This means these messages can be viewed by (among others) your bosses,

> prospective employers, and people who have known you in the past.

~Robert
*******************************************************************
Robert Hiramoto
IT Manager
Institute for Research on Labor and Employment (IRLE) University of
California, Berkeley
2521 Channing Way #5555
Berkeley, CA 94720-5555

Phone: (510) 643-3903
Fax: (510) 642-6432

Office Hours:
Monday - Friday: 8:00 am to 4:00 pm

------------------------------------------------------------------------
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Richard DeShong-2

Re: [Micronet] Remote Desktop Connection

In reply to this post by Ivan Ordonez

I use: https://secure.logmein.com/

Their "LogMeIn Free" product will do what you stated.

--
Richard DeShong, Information Systems Analyst
Athletic Study Center, UC Berkeley

-----Original Message-----
From: Ivan Ordonez

Hi,
Do you guys know of a good remote desktop connection software we can
use? We would like to connect remotely on a client computer, control
their machine and see their desktop without kicking them out.
Thanks in advance.
-Ivan

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To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

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Ivan Ordonez

Re: [Micronet] Remote Desktop Connection

In reply to this post by Ivan Ordonez

Thanks for all the response. We will try out some of the suggestions and
go from there.

You guys are awesome :)

Ivan Ordonez wrote:

> Hi,
>
> Do you guys know of a good remote desktop connection software we can
> use? We would like to connect remotely on a client computer, control
> their machine and see their desktop without kicking them out.
>
> Thanks in advance.
>
> -Ivan
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
>

Jack Burris

Re: [Micronet] Remote Desktop Connection

In reply to this post by Ivan Ordonez

I'm surprised the incredibly useful TIMBUKTU hasn't been mentioned:

http://www.netopia.com/software/products/tb2/

You can even do intercom and file sharing with your client.

Jack Burris
SSCL

On 10/11/2010 2:16 PM, Ivan Ordonez wrote:

> Hi,
>
> Do you guys know of a good remote desktop connection software we can
> use? We would like to connect remotely on a client computer, control
> their machine and see their desktop without kicking them out.
>
> Thanks in advance.
>
> -Ivan
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

--
It is a bit embarrassing to have been concerned
with the human problem all one's life and find
at the end that one has no more to offer by way
of advice than 'try to be a little kinder.'
--Aldous Huxley

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Edgar Ortega

Re: [Micronet] Remote Desktop Connection

In reply to this post by Ivan Ordonez

If the client is XP, Vista, or Win7 based... you can also use MS's built in
Remote Assistance. No need to download anything extra, and if RDP is already
configured through your firewall, then you're already set (if you're on the
CAMPUS domain, you can go one step further and add a GPO that has an
authorized list of people allowed to control via Remote Assistance).

You can also take it another step further and not bother with trying to talk
your clients through the steps of sending a request and instead initiate a
Remote Assistance session yourself by creating a shortcut using the
following as the path:

Target: %windir%\system32\msra.exe /offerra
Star In: %windir%

Then, all you need to know is the client's IP address and use that when
connecting. When you try to connect, the end user is notified of the attempt
to offer Remote Assistance, and they then can grant you access to view their
screen. You can then offer to take over control of their mouse and keyboard
by pressing a "Take Control" button, and the user has to grant you that as
well.

I use this all the time with our staff here on campus.

Good luck,
-Edgar Ortega

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of Ivan Ordonez
Sent: Monday, October 11, 2010 2:17 PM
To: [hidden email]
Subject: [Micronet] Remote Desktop Connection

Hi,

Do you guys know of a good remote desktop connection software we can
use? We would like to connect remotely on a client computer, control
their machine and see their desktop without kicking them out.

Thanks in advance.

-Ivan

-------------------------------------------------------------------------
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To learn more about Micronet, including how to subscribe to or unsubscribe
from its mailing list and how to find out about upcoming meetings, please
visit the Micronet Web site:

http://micronet.berkeley.edu

Messages you send to this mailing list are public and world-viewable, and
the list's archives can be browsed and searched on the Internet. This means
these messages can be viewed by (among others) your bosses, prospective
employers, and people who have known you in the past.

-------------------------------------------------------------------------
The following was automatically added to this message by the list server:

To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

Edgar Ortega

Re: [Micronet] Remote Desktop Connection

Hmm.... seems the formatting of my message was garbled up somewhere in
transmission (or Outlook decided it would be great to ignore a carriage
return)

This is the shortcut info (hope if works this time)

Target: %windir%\system32\msra.exe /offerra

Start In: %windir%

Best,
Edgar

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of Edgar Ortega
Sent: Tuesday, October 12, 2010 10:06 AM
To: 'Ivan Ordonez'
Cc: [hidden email]
Subject: Re: [Micronet] Remote Desktop Connection

If the client is XP, Vista, or Win7 based... you can also use MS's built in
Remote Assistance. No need to download anything extra, and if RDP is already
configured through your firewall, then you're already set (if you're on the
CAMPUS domain, you can go one step further and add a GPO that has an
authorized list of people allowed to control via Remote Assistance).

You can also take it another step further and not bother with trying to talk
your clients through the steps of sending a request and instead initiate a
Remote Assistance session yourself by creating a shortcut using the
following as the path:

Target: %windir%\system32\msra.exe /offerra
Star In: %windir%

Then, all you need to know is the client's IP address and use that when
connecting. When you try to connect, the end user is notified of the attempt
to offer Remote Assistance, and they then can grant you access to view their
screen. You can then offer to take over control of their mouse and keyboard
by pressing a "Take Control" button, and the user has to grant you that as
well.

I use this all the time with our staff here on campus.

Good luck,
-Edgar Ortega

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of Ivan Ordonez
Sent: Monday, October 11, 2010 2:17 PM
To: [hidden email]
Subject: [Micronet] Remote Desktop Connection

Hi,

Do you guys know of a good remote desktop connection software we can
use? We would like to connect remotely on a client computer, control
their machine and see their desktop without kicking them out.

Thanks in advance.

-Ivan

-------------------------------------------------------------------------
The following was automatically added to this message by the list server:

To learn more about Micronet, including how to subscribe to or unsubscribe
from its mailing list and how to find out about upcoming meetings, please
visit the Micronet Web site:

http://micronet.berkeley.edu

Messages you send to this mailing list are public and world-viewable, and
the list's archives can be browsed and searched on the Internet. This means
these messages can be viewed by (among others) your bosses, prospective
employers, and people who have known you in the past.

-------------------------------------------------------------------------
The following was automatically added to this message by the list server:

To learn more about Micronet, including how to subscribe to or unsubscribe
from its mailing list and how to find out about upcoming meetings, please
visit the Micronet Web site:

http://micronet.berkeley.edu

Messages you send to this mailing list are public and world-viewable, and
the list's archives can be browsed and searched on the Internet. This means
these messages can be viewed by (among others) your bosses, prospective
employers, and people who have known you in the past.

-------------------------------------------------------------------------
The following was automatically added to this message by the list server:

To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

http://micronet.berkeley.edu

Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

Gary Lum

Re: [Micronet] Remote Desktop Connection

don't you have to enable the "offer unsolicited remote assistance" in
local or domain group policy for this to work tho?

On 10/12/2010 10:10 AM, Edgar Ortega wrote:

> Hmm.... seems the formatting of my message was garbled up somewhere in
> transmission (or Outlook decided it would be great to ignore a carriage
> return)
>
> This is the shortcut info (hope if works this time)
>
> Target: %windir%\system32\msra.exe /offerra
>
> Start In: %windir%
>
> Best,
> Edgar
>
> -----Original Message-----
> From: [hidden email]
> [mailto:[hidden email]] On Behalf Of Edgar Ortega
> Sent: Tuesday, October 12, 2010 10:06 AM
> To: 'Ivan Ordonez'
> Cc: [hidden email]
> Subject: Re: [Micronet] Remote Desktop Connection
>
> If the client is XP, Vista, or Win7 based... you can also use MS's built in
> Remote Assistance. No need to download anything extra, and if RDP is already
> configured through your firewall, then you're already set (if you're on the
> CAMPUS domain, you can go one step further and add a GPO that has an
> authorized list of people allowed to control via Remote Assistance).
>
> You can also take it another step further and not bother with trying to talk
> your clients through the steps of sending a request and instead initiate a
> Remote Assistance session yourself by creating a shortcut using the
> following as the path:
>
> Target: %windir%\system32\msra.exe /offerra
> Star In: %windir%
>
> Then, all you need to know is the client's IP address and use that when
> connecting. When you try to connect, the end user is notified of the attempt
> to offer Remote Assistance, and they then can grant you access to view their
> screen. You can then offer to take over control of their mouse and keyboard
> by pressing a "Take Control" button, and the user has to grant you that as
> well.
>
> I use this all the time with our staff here on campus.
>
> Good luck,
> -Edgar Ortega
>
> -----Original Message-----
> From: [hidden email]
> [mailto:[hidden email]] On Behalf Of Ivan Ordonez
> Sent: Monday, October 11, 2010 2:17 PM
> To: [hidden email]
> Subject: [Micronet] Remote Desktop Connection
>
> Hi,
>
> Do you guys know of a good remote desktop connection software we can
> use? We would like to connect remotely on a client computer, control
> their machine and see their desktop without kicking them out.
>
> Thanks in advance.
>
> -Ivan
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe
> from its mailing list and how to find out about upcoming meetings, please
> visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and
> the list's archives can be browsed and searched on the Internet. This means
> these messages can be viewed by (among others) your bosses, prospective
> employers, and people who have known you in the past.
>
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe
> from its mailing list and how to find out about upcoming meetings, please
> visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and
> the list's archives can be browsed and searched on the Internet. This means
> these messages can be viewed by (among others) your bosses, prospective
> employers, and people who have known you in the past.
>
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

Edgar Ortega

Re: [Micronet] Remote Desktop Connection

You're correct. That's what happens after a jetlagged cross-country flight
this AM... sorry about that.

Computer Configuration > Administrative Templates > System > Remote
Assistance

-Edgar

-----Original Message-----
From: Gary Lum [mailto:[hidden email]]
Sent: Tuesday, October 12, 2010 11:03 AM
To: Edgar Ortega
Cc: 'Ivan Ordonez'; [hidden email]
Subject: Re: [Micronet] Remote Desktop Connection

don't you have to enable the "offer unsolicited remote assistance" in
local or domain group policy for this to work tho?

On 10/12/2010 10:10 AM, Edgar Ortega wrote:

Ortega
> Sent: Tuesday, October 12, 2010 10:06 AM
> To: 'Ivan Ordonez'
> Cc: [hidden email]
> Subject: Re: [Micronet] Remote Desktop Connection
>
> If the client is XP, Vista, or Win7 based... you can also use MS's built
in
> Remote Assistance. No need to download anything extra, and if RDP is
already
> configured through your firewall, then you're already set (if you're on
the
> CAMPUS domain, you can go one step further and add a GPO that has an
> authorized list of people allowed to control via Remote Assistance).
>
> You can also take it another step further and not bother with trying to
talk
> your clients through the steps of sending a request and instead initiate a
> Remote Assistance session yourself by creating a shortcut using the
> following as the path:
>
> Target: %windir%\system32\msra.exe /offerra
> Star In: %windir%
>
> Then, all you need to know is the client's IP address and use that when
> connecting. When you try to connect, the end user is notified of the
attempt
> to offer Remote Assistance, and they then can grant you access to view
their
> screen. You can then offer to take over control of their mouse and
keyboard

> by pressing a "Take Control" button, and the user has to grant you that as
> well.
>
> I use this all the time with our staff here on campus.
>
> Good luck,
> -Edgar Ortega
>
> -----Original Message-----
> From: [hidden email]
> [mailto:[hidden email]] On Behalf Of Ivan

Ordonez

> Sent: Monday, October 11, 2010 2:17 PM
> To: [hidden email]
> Subject: [Micronet] Remote Desktop Connection
>
> Hi,
>
> Do you guys know of a good remote desktop connection software we can
> use? We would like to connect remotely on a client computer, control
> their machine and see their desktop without kicking them out.
>
> Thanks in advance.
>
> -Ivan
>
>
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> Messages you send to this mailing list are public and world-viewable, and
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> these messages can be viewed by (among others) your bosses, prospective
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> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe
from its mailing list and how to find out about upcoming meetings, please
visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and
the list's archives can be browsed and searched on the Internet. This means
these messages can be viewed by (among others) your bosses, prospective
employers, and people who have known you in the past.

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