[Micronet] Ticketing system for Student Services

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[Micronet] Ticketing system for Student Services

John Lin
Hi Micronet,

We are looking for a ticketing system for our Student Services unit and possibly for other units as well.  Anyone know if the campus has contracts with any ticketing systems that we can evaluate and potentially piggyback on?  Ideally, we would also like the system to be able to sent surveys to gather user satisfaction rates.  I would also appreciate any information on any ticketing systems that you would recommend even if the campus does not have contract with that company.

Best,

John Lin
Summer Sessions, Study Abroad & Lifelong Learning

 
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Re: [Micronet] Ticketing system for Student Services

Jack Burris

Hi John,
I have been looking at using OS TICKET (http://www.osticket.org) at the D-Lab.  It's Open Source so you can install and manage it yourself else they also can host and manage it for you (for a nominal price of course).

Let me know what you find!

Thanks,
Jack Burris
Tech Team Lead
D-Lab

On May 21, 2014 5:42 PM, "John LIN" <[hidden email]> wrote:
Hi Micronet,

We are looking for a ticketing system for our Student Services unit and possibly for other units as well.  Anyone know if the campus has contracts with any ticketing systems that we can evaluate and potentially piggyback on?  Ideally, we would also like the system to be able to sent surveys to gather user satisfaction rates.  I would also appreciate any information on any ticketing systems that you would recommend even if the campus does not have contract with that company.

Best,

John Lin
Summer Sessions, Study Abroad & Lifelong Learning


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Re: [Micronet] Ticketing system for Student Services

Luke Rockwell
I am using spiceworks which is great! I don't know about the survey part but we don't have a need for that and it's free and has a big dev community



Sent from my iPhone

On May 21, 2014, at 6:22 PM, Jack BURRIS <[hidden email]> wrote:

Hi John,
I have been looking at using OS TICKET (http://www.osticket.org) at the D-Lab.  It's Open Source so you can install and manage it yourself else they also can host and manage it for you (for a nominal price of course).

Let me know what you find!

Thanks,
Jack Burris
Tech Team Lead
D-Lab

On May 21, 2014 5:42 PM, "John LIN" <[hidden email]> wrote:
Hi Micronet,

We are looking for a ticketing system for our Student Services unit and possibly for other units as well.  Anyone know if the campus has contracts with any ticketing systems that we can evaluate and potentially piggyback on?  Ideally, we would also like the system to be able to sent surveys to gather user satisfaction rates.  I would also appreciate any information on any ticketing systems that you would recommend even if the campus does not have contract with that company.

Best,

John Lin
Summer Sessions, Study Abroad & Lifelong Learning


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Re: [Micronet] Ticketing system for Student Services

Vivian Sophia
In reply to this post by John Lin
Campus Shared Services is implementing Service Now and will eventually be inviting any and all units on campus to use it, also.  The ambition is to have everyone on campus using the same ticketing system so that it is easy for them to communicate with eat other.  You should contact Michelle Bautista to find out more. 



Vivian Sophia
Berkeley IT
Business/Tech Support Analyst
University of California, Berkeley
310J Durant Hall
(510) 541-6120



On Wed, May 21, 2014 at 5:42 PM, John LIN <[hidden email]> wrote:
Hi Micronet,

We are looking for a ticketing system for our Student Services unit and possibly for other units as well.  Anyone know if the campus has contracts with any ticketing systems that we can evaluate and potentially piggyback on?  Ideally, we would also like the system to be able to sent surveys to gather user satisfaction rates.  I would also appreciate any information on any ticketing systems that you would recommend even if the campus does not have contract with that company.

Best,

John Lin
Summer Sessions, Study Abroad & Lifelong Learning


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Re: [Micronet] Ticketing system for Student Services

Marlita Kahn
In reply to this post by John Lin
Hello,

Campus offers the Footprints ticketing system from BMC. There is no charge for individual department/units to use it. Footprints has been offered on campus for many years and a large number of groups use it.

If you’d like to learn more, please respond directly to me.

Thank you

Marlita Kahn
Service Manager
IST - API
University of California, Berkeley
2195 Hearst Avenue
Berkeley, CA 94720-4876
510-250-2488 (desk)
415-760-5882 (mobile)
[hidden email]


On May 22, 2014, at 12:35 PM, [hidden email] wrote:

Send micronet-list mailing list submissions to
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When replying, please edit your Subject line so it is more specific
than "Re: Contents of micronet-list digest..."
Today's Topics:

  1. Re: CDN usage on campus (Isaac Orr)
  2. Ticketing system for Student Services (John LIN)
  3. Re: Ticketing system for Student Services (Jack BURRIS)
  4. Re: Ticketing system for Student Services (Luke Rockwell)
  5. new Mac OS -- Mavericks question (Caryl Miller)
  6. Re: new Mac OS -- Mavericks question (Paul Rivers)
  7. Re: Ticketing system for Student Services (Vivian Sophia)
  8. Re: new Mac OS -- Mavericks question (Ben Gross)
  9. Re: new Mac OS -- Mavericks question (Johnathon Kogelman)
 10. Re: new Mac OS -- Mavericks question (Caryl Miller)
 11. Re: new Mac OS -- Mavericks question (Ben Gross)
 12. Fwd: Re:  new Mac OS -- Mavericks question (Yuki Kimura)
 13. Re: new Mac OS -- Mavericks question (Stephen H. Grettenberg)
 14. UCCSC 2014 Registration Opens on June 2, 2014 & Presentation
     Proposals Extension (Ist-Comm Departmental)
 15. Ideas for OneIT events (Michael Sinatra)
 16. Re: Ideas for OneIT events (Liz MARSH)

From: Isaac Orr <[hidden email]>
Subject: Re: [Micronet] CDN usage on campus
Date: May 21, 2014 at 1:39:27 PM PDT
To: Orlando Antonio Sánchez <[hidden email]>


Hi Orlando,

CDN and storage services are somewhat related, but can be very
different as well.  The right answer might differ depending on what it
is exactly that you are trying to do.

Of the providers mentioned here, UC has a system-wide agreement with
Amazon.  It's currently in the process of being implemented here on
campus - there was going to be some information about this at the
upcoming IT Summit.

Could you send me an email providing a bit more detail about what
you're trying to do and we can see if there's some way that the
network group could help out.

Regards

iso


On Wed, May 21, 2014 at 9:43 AM, Orlando Antonio Sánchez
<[hidden email]> wrote:
Hola everybody,

Are there any of you using content delivery network or content distribution
network (CDN) here on campus? Does the campus have a contract agreement with
a company which provides CDN services? We are about to migrate our site to
the IST Drupal Cloud services but we need more storage space than offered by
this service. We've looked at Amazon, RackSpace, and CloudFlare. We need at
least 1 TB.

Thanks for any insight you can give us on this!

Orlando

--
Orlando Antonio Sánchez
IT Manager
UC Berkeley Art Museum and Pacific Film Archive (BAM/PFA)

(510) 642-1552
[hidden email]


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--
Isaac Simon Orr
Manager, Network Operations and Services
IST Telecommunications, UC Berkeley
P: +1 510 643 9837 C: +1 510 517 9408 E: [hidden email]





From: John LIN <[hidden email]>
Subject: [Micronet] Ticketing system for Student Services
Date: May 21, 2014 at 5:42:15 PM PDT


Hi Micronet,

We are looking for a ticketing system for our Student Services unit and possibly for other units as well.  Anyone know if the campus has contracts with any ticketing systems that we can evaluate and potentially piggyback on?  Ideally, we would also like the system to be able to sent surveys to gather user satisfaction rates.  I would also appreciate any information on any ticketing systems that you would recommend even if the campus does not have contract with that company.

Best,

John Lin
Summer Sessions, Study Abroad & Lifelong Learning



From: Jack BURRIS <[hidden email]>
Subject: Re: [Micronet] Ticketing system for Student Services
Date: May 21, 2014 at 6:22:39 PM PDT


Hi John,
I have been looking at using OS TICKET (http://www.osticket.org) at the D-Lab.  It's Open Source so you can install and manage it yourself else they also can host and manage it for you (for a nominal price of course).

Let me know what you find!

Thanks,
Jack Burris
Tech Team Lead
D-Lab

On May 21, 2014 5:42 PM, "John LIN" <[hidden email]> wrote:
Hi Micronet,

We are looking for a ticketing system for our Student Services unit and possibly for other units as well.  Anyone know if the campus has contracts with any ticketing systems that we can evaluate and potentially piggyback on?  Ideally, we would also like the system to be able to sent surveys to gather user satisfaction rates.  I would also appreciate any information on any ticketing systems that you would recommend even if the campus does not have contract with that company.

Best,

John Lin
Summer Sessions, Study Abroad & Lifelong Learning


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From: Luke Rockwell <[hidden email]>
Subject: Re: [Micronet] Ticketing system for Student Services
Date: May 21, 2014 at 6:33:41 PM PDT
To: Jack BURRIS <[hidden email]>


I am using spiceworks which is great! I don't know about the survey part but we don't have a need for that and it's free and has a big dev community



Sent from my iPhone

On May 21, 2014, at 6:22 PM, Jack BURRIS <[hidden email]> wrote:

Hi John,
I have been looking at using OS TICKET (http://www.osticket.org) at the D-Lab.  It's Open Source so you can install and manage it yourself else they also can host and manage it for you (for a nominal price of course).

Let me know what you find!

Thanks,
Jack Burris
Tech Team Lead
D-Lab

On May 21, 2014 5:42 PM, "John LIN" <[hidden email]> wrote:
Hi Micronet,

We are looking for a ticketing system for our Student Services unit and possibly for other units as well.  Anyone know if the campus has contracts with any ticketing systems that we can evaluate and potentially piggyback on?  Ideally, we would also like the system to be able to sent surveys to gather user satisfaction rates.  I would also appreciate any information on any ticketing systems that you would recommend even if the campus does not have contract with that company.

Best,

John Lin
Summer Sessions, Study Abroad & Lifelong Learning


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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.



From: Caryl Miller <[hidden email]>
Subject: [Micronet] new Mac OS -- Mavericks question
Date: May 21, 2014 at 7:45:14 PM PDT
To: Micronet List <[hidden email]>


Hi all,

I am consistently prompted to update my Mac OS to Mavericks.  Is there a campus policy/practice/recommendation on what Mac users should do?  Any personal experience/advice to share regarding Mavericks?  I currently have a MacBook Air with OS X Mountain Lion 10.8.5.

Thanks so much. 

Best,

Caryl 

--
Caryl J. Miller
Communications Manager
Student Information Systems (SIS) Replacement Project
Warren Hall, 225-23
2195 Hearst Ave
Berkeley, CA 94720

Office: 510-664-7095
Mobile: 415-378-3841


Reimagine Your World:  We include and excel, together.  We imagine and innovate.  We simplify.  We are accountable to each other.  We focus on service.

These are the UC Berkeley Operating Principles and we strive to work by them.



From: Paul Rivers <[hidden email]>
Subject: Re: [Micronet] new Mac OS -- Mavericks question
Date: May 22, 2014 at 6:32:25 AM PDT



Hi Caryl,

From a policy standpoint, the requirement is devices must only run
software for which security patches are made available in a timely
fashion to address identified vulnerabilities. (Of course, the patches
must also be applied in a timely manner!)

Part of the relevant policy (well, technically a standard) text is here
in requirement 1:

https://security.berkeley.edu/mssnd

For major operating systems, this is more or less equivalent to saying
the OS must still be supported by the vendor. I believe Mountain Lion
still is, though it's likely to drop off the support list when the next
version of OS X after Mavericks is released. Hopefully someone better
versed in Apple and OS support issues in general will chime in here. (If
I say Ben Gross's name three times, will he magically appear in the thread?)

The above standard applies to any device connected to the campus
network. However, this same standard is extended by another standard to
also cover any device which stores, processes or transmits institutional
data beyond essentially public data. This is regardless of where the
device is located, who is operating the device, or who in fact owns the
device. That standard text is here:

https://security.berkeley.edu/mssei

The extension is item 17.1.  Scoping in this standard is more complex
than in the first as this standard must address the differing levels of
criticality and different device types used for potentially complex
systems with lots of different moving parts with different levels of
risk. If you have any questions about that, feel free to contact me or
the IT Policy Manager, Lisa Ho ([hidden email]).

Regards,
Paul



On 05/21/2014 07:45 PM, Caryl Miller wrote:
Hi all,

I am consistently prompted to update my Mac OS to Mavericks.  Is there a
campus policy/practice/recommendation on what Mac users should do?  Any
personal experience/advice to share regarding Mavericks?  I currently have
a MacBook Air with OS X Mountain Lion 10.8.5.

Thanks so much.

Best,

Caryl




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From: Vivian Sophia <[hidden email]>
Subject: Re: [Micronet] Ticketing system for Student Services
Date: May 22, 2014 at 8:07:20 AM PDT
To: John LIN <[hidden email]>
Cc: Micronet Micronet List <[hidden email]>


Campus Shared Services is implementing Service Now and will eventually be inviting any and all units on campus to use it, also.  The ambition is to have everyone on campus using the same ticketing system so that it is easy for them to communicate with eat other.  You should contact Michelle Bautista to find out more. 



Vivian Sophia
Berkeley IT
Business/Tech Support Analyst
University of California, Berkeley
310J Durant Hall
(510) 541-6120



On Wed, May 21, 2014 at 5:42 PM, John LIN <[hidden email]> wrote:
Hi Micronet,

We are looking for a ticketing system for our Student Services unit and possibly for other units as well.  Anyone know if the campus has contracts with any ticketing systems that we can evaluate and potentially piggyback on?  Ideally, we would also like the system to be able to sent surveys to gather user satisfaction rates.  I would also appreciate any information on any ticketing systems that you would recommend even if the campus does not have contract with that company.

Best,

John Lin
Summer Sessions, Study Abroad & Lifelong Learning


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From: Ben Gross <[hidden email]>
Subject: Re: [Micronet] new Mac OS -- Mavericks question
Date: May 22, 2014 at 8:08:29 AM PDT
To: Caryl Miller <[hidden email]>
Cc: Micronet List <[hidden email]>


Hi Caryl,

In almost all cases as long as your hardware supports Mavericks, I recommend running Mavericks/10.9 over Mountain Lion/10.8. You should see some better battery life and Mavericks has more built in security protections such as better sandboxing for Safari plugins.

Apple publicly released Mavericks last October and it is now on its third point release 10.9.3. The OS is generally considered stable and they have largely resolved the issues people had with Apple Mail and Gmail in the first releases of Mavericks.


Apple - OS X Mavericks - New apps, new features, new technologies.

Thank you,
Ben Gross



On Wed, May 21, 2014 at 7:45 PM, Caryl Miller <[hidden email]> wrote:
Hi all,

I am consistently prompted to update my Mac OS to Mavericks.  Is there a campus policy/practice/recommendation on what Mac users should do?  Any personal experience/advice to share regarding Mavericks?  I currently have a MacBook Air with OS X Mountain Lion 10.8.5.

Thanks so much. 

Best,

Caryl 

--
Caryl J. Miller
Communications Manager
Student Information Systems (SIS) Replacement Project
Warren Hall, 225-23
2195 Hearst Ave
Berkeley, CA 94720

Office: 510-664-7095
Mobile: 415-378-3841


Reimagine Your World:  We include and excel, together.  We imagine and innovate.  We simplify.  We are accountable to each other.  We focus on service.

These are the UC Berkeley Operating Principles and we strive to work by them.


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From: Johnathon Kogelman <[hidden email]>
Subject: Re: [Micronet] new Mac OS -- Mavericks question
Date: May 22, 2014 at 8:22:38 AM PDT
To: Micronet List <[hidden email]>


As I recall 10.8.x should be supported for about two more years, assuming 10.10 is announced next month. While Mac OS X 10.9 is the latest and greatest, there have seem some very odd issues with Mavericks. I have a few users that are suffering the "fail to wake from sleep" errors and just random computer freeze over night. These issues are happening on fairly new hardware, with both default Apple builds and complete fresh Mac OS X installations.




On Wed, May 21, 2014 at 7:45 PM, Caryl Miller <[hidden email]> wrote:
Hi all,

I am consistently prompted to update my Mac OS to Mavericks.  Is there a campus policy/practice/recommendation on what Mac users should do?  Any personal experience/advice to share regarding Mavericks?  I currently have a MacBook Air with OS X Mountain Lion 10.8.5.

Thanks so much. 

Best,

Caryl 

--
Caryl J. Miller
Communications Manager
Student Information Systems (SIS) Replacement Project
Warren Hall, 225-23
2195 Hearst Ave
Berkeley, CA 94720

Office: 510-664-7095
Mobile: 415-378-3841


Reimagine Your World:  We include and excel, together.  We imagine and innovate.  We simplify.  We are accountable to each other.  We focus on service.

These are the UC Berkeley Operating Principles and we strive to work by them.


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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.




--

Johnathon P. Kogelman
Information Systems
College of Chemistry
University of California at Berkeley
Berkeley, California 94720-1460
Ph (510) 643-3533, Fax (510) 666-2570
[hidden email]
http://chemistry.berkeley.edu/it/



From: Caryl Miller <[hidden email]>
Subject: Re: [Micronet] new Mac OS -- Mavericks question
Date: May 22, 2014 at 9:27:30 AM PDT
To: Johnathon Kogelman <[hidden email]>
Cc: Micronet List <[hidden email]>


Thanks Johnathon.  Based on the thread (thank you Paul & Ben) thus far,  staying with my current OS for now seems prudent.   


On Thu, May 22, 2014 at 8:22 AM, Johnathon Kogelman <[hidden email]> wrote:
As I recall 10.8.x should be supported for about two more years, assuming 10.10 is announced next month. While Mac OS X 10.9 is the latest and greatest, there have seem some very odd issues with Mavericks. I have a few users that are suffering the "fail to wake from sleep" errors and just random computer freeze over night. These issues are happening on fairly new hardware, with both default Apple builds and complete fresh Mac OS X installations.




On Wed, May 21, 2014 at 7:45 PM, Caryl Miller <[hidden email]> wrote:
Hi all,

I am consistently prompted to update my Mac OS to Mavericks.  Is there a campus policy/practice/recommendation on what Mac users should do?  Any personal experience/advice to share regarding Mavericks?  I currently have a MacBook Air with OS X Mountain Lion 10.8.5.

Thanks so much. 

Best,

Caryl 

--
Caryl J. Miller
Communications Manager
Student Information Systems (SIS) Replacement Project
Warren Hall, 225-23
2195 Hearst Ave
Berkeley, CA 94720

Office: 510-664-7095
Mobile: 415-378-3841


Reimagine Your World:  We include and excel, together.  We imagine and innovate.  We simplify.  We are accountable to each other.  We focus on service.

These are the UC Berkeley Operating Principles and we strive to work by them.


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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.




--

Johnathon P. Kogelman
Information Systems
College of Chemistry
University of California at Berkeley
Berkeley, California 94720-1460
Ph (510) 643-3533, Fax (510) 666-2570
[hidden email]
http://chemistry.berkeley.edu/it/


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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.




--
Caryl J. Miller
Communications Manager
Student Information Systems (SIS) Replacement Project
Warren Hall, 225-23
2195 Hearst Ave
Berkeley, CA 94720

Office: 510-664-7095
Mobile: 415-378-3841


Reimagine Your World:  We include and excel, together.  We imagine and innovate.  We simplify.  We are accountable to each other.  We focus on service.

These are the UC Berkeley Operating Principles and we strive to work by them.



From: Ben Gross <[hidden email]>
Subject: Re: [Micronet] new Mac OS -- Mavericks question
Date: May 22, 2014 at 9:37:53 AM PDT
To: Caryl Miller <[hidden email]>
Cc: Micronet List <[hidden email]>


Hi Caryl,

Opinions may vary, but  all modern OS upgrades involve tradeoffs. By definition there are going to be changes. Some of them will add features, some of them will fix existing bugs, some of them will alter behavior that you have grown to rely on, and often there are new bugs.

This all said, aside from being a early adopter right when an OS comes out, you are almost always going to be better off overall running a current release than an old release in terms of security and support from the vendor. On campus you are going to receive the most support for the default Gmail web client.

As a follow up here is more detail on the previous Mavericks Mail issue with Gmail

TidBITS: Mail Improvements in OS X 10.9.2

Thank you,
Ben



On Thu, May 22, 2014 at 9:27 AM, Caryl Miller <[hidden email]> wrote:
Thanks Johnathon.  Based on the thread (thank you Paul & Ben) thus far,  staying with my current OS for now seems prudent.   


On Thu, May 22, 2014 at 8:22 AM, Johnathon Kogelman <[hidden email]> wrote:
As I recall 10.8.x should be supported for about two more years, assuming 10.10 is announced next month. While Mac OS X 10.9 is the latest and greatest, there have seem some very odd issues with Mavericks. I have a few users that are suffering the "fail to wake from sleep" errors and just random computer freeze over night. These issues are happening on fairly new hardware, with both default Apple builds and complete fresh Mac OS X installations.




On Wed, May 21, 2014 at 7:45 PM, Caryl Miller <[hidden email]> wrote:
Hi all,

I am consistently prompted to update my Mac OS to Mavericks.  Is there a campus policy/practice/recommendation on what Mac users should do?  Any personal experience/advice to share regarding Mavericks?  I currently have a MacBook Air with OS X Mountain Lion 10.8.5.

Thanks so much. 

Best,

Caryl 

--
Caryl J. Miller
Communications Manager
Student Information Systems (SIS) Replacement Project
Warren Hall, 225-23
2195 Hearst Ave
Berkeley, CA 94720

Office: 510-664-7095
Mobile: 415-378-3841


Reimagine Your World:  We include and excel, together.  We imagine and innovate.  We simplify.  We are accountable to each other.  We focus on service.

These are the UC Berkeley Operating Principles and we strive to work by them.


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--

Johnathon P. Kogelman
Information Systems
College of Chemistry
University of California at Berkeley
Berkeley, California 94720-1460
Ph (510) 643-3533, Fax (510) 666-2570
[hidden email]
http://chemistry.berkeley.edu/it/


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--
Caryl J. Miller
Communications Manager
Student Information Systems (SIS) Replacement Project
Warren Hall, 225-23
2195 Hearst Ave
Berkeley, CA 94720

Office: 510-664-7095
Mobile: 415-378-3841


Reimagine Your World:  We include and excel, together.  We imagine and innovate.  We simplify.  We are accountable to each other.  We focus on service.

These are the UC Berkeley Operating Principles and we strive to work by them.


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From: Yuki Kimura <[hidden email]>
Subject: [Micronet] Fwd: Re: new Mac OS -- Mavericks question
Date: May 22, 2014 at 9:57:19 AM PDT



Hi Caryl,

After I upgraded I found that MySQL would not start in my local web environment.  I have yet to get it working (any others who have had this problem??).
If you rely on OS X Server I would suggest backing up your PHP configuration and Apache config files. 

-- 
Yuki Kimura, Web Developer
University of California, Berkeley
Office of Public Affairs
2200 Bancroft Way, Berkeley, CA 94720-4204
Phone: (510) 643-7789
http://www.berkeley.edu

On 5/21/14, 7:45 PM, Caryl Miller wrote:
Hi all,

I am consistently prompted to update my Mac OS to Mavericks.  Is there a campus policy/practice/recommendation on what Mac users should do?  Any personal experience/advice to share regarding Mavericks?  I currently have a MacBook Air with OS X Mountain Lion 10.8.5.

Thanks so much. 

Best,

Caryl 

--
Caryl J. Miller
Communications Manager
Student Information Systems (SIS) Replacement Project
Warren Hall, 225-23
2195 Hearst Ave
Berkeley, CA 94720

Office: 510-664-7095
Mobile: 415-378-3841


Reimagine Your World:  We include and excel, together.  We imagine and innovate.  We simplify.  We are accountable to each other.  We focus on service.

These are the UC Berkeley Operating Principles and we strive to work by them.


 
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From: "Stephen H. Grettenberg" <[hidden email]>
Subject: Re: [Micronet] new Mac OS -- Mavericks question
Date: May 22, 2014 at 10:16:02 AM PDT
To: Caryl Miller <[hidden email]>
Cc: Micronet List <[hidden email]>


Caryl Miller,

Many, but not all of the problems experienced by people moving to Mavericks can be avoided, or repaired going into the "Recovery Mode".  This requires no CD/DVD drive.  You start up holding down the Command & R keys on a Mac, until the apple shows up on screen.  This allows you to go into the disk utility and repair disks and permissions.  Ideally it should be done before and after a Mavericks upgrade for it to be stable.

As for gmail, in my personal experience, it was stable in all browsers prior to my Mavericks upgrade, but runs better in gmail in Mavericks.

Stephen Grettenberg
Academic Achievement Programs


On Wed, May 21, 2014 at 7:45 PM, Caryl Miller <[hidden email]> wrote:
Hi all,

I am consistently prompted to update my Mac OS to Mavericks.  Is there a campus policy/practice/recommendation on what Mac users should do?  Any personal experience/advice to share regarding Mavericks?  I currently have a MacBook Air with OS X Mountain Lion 10.8.5.

Thanks so much. 

Best,

Caryl 

--
Caryl J. Miller
Communications Manager
Student Information Systems (SIS) Replacement Project
Warren Hall, 225-23
2195 Hearst Ave
Berkeley, CA 94720

Office: 510-664-7095
Mobile: 415-378-3841


Reimagine Your World:  We include and excel, together.  We imagine and innovate.  We simplify.  We are accountable to each other.  We focus on service.

These are the UC Berkeley Operating Principles and we strive to work by them.


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From: Ist-Comm Departmental <[hidden email]>
Subject: [Micronet] UCCSC 2014 Registration Opens on June 2, 2014 & Presentation Proposals Extension
Date: May 22, 2014 at 11:26:10 AM PDT


Good morning,

Registration for UCCSC 2014 at UCSF will open on Monday, June 2, 2014. The conference team is happy to announce that the UCCSC 2014 presentation proposal deadline has been extended and will close on June 2, 2014. As an incentive for this year’s event, the primary presenter for accepted sessions will have their registration fee waived. That's right, if you are the main presenter in an accepted session, you get in for free! 

For more information about UCCSC 2014 at UCSF, read the iNews article:



From: Michael Sinatra <[hidden email]>
Subject: [Micronet] Ideas for OneIT events
Date: May 22, 2014 at 11:43:52 AM PDT
To: Micronet List <[hidden email]>


I won't be crashing the OneIT Lunch, but I think it's a great idea to be
getting people together on campus like this.  That said, I have some
suggestions based on my attendance at the last OneIT reception (thanks
to Law CIO Donnelly and Law CTO Gonzalez for that).

o A number of LBNL IT staff interact directly with or support UCB
faculty.  It may make sense to have some joint events with LBNL IT staff.

o Name tags should be distributed so that you can see the name and
affiliation of the people you're interacting with.

o "Personals": While we all like to hear CIOs talk about interesting
goings on with respect to campus IT, I have also found it useful to have
"Personals" at various venues.  What I'd suggest is that you get 5 or 6
volunteers from the OneIT constituency to spend 5 minutes introducing
themselves and what they do, talking about things that are working and
things that aren't, etc.  You do this at each event with a different 5
or 6 people.  In that way, we get to know each other, and everyone gets
to hear from a few of their colleagues.

Anyway, some suggestions.  Have fun today!

michael





From: Liz MARSH <[hidden email]>
Subject: Re: [Micronet] Ideas for OneIT events
Date: May 22, 2014 at 11:48:14 AM PDT
To: Michael Sinatra <[hidden email]>
Cc: Micronet List <[hidden email]>


Great ideas, thanks Michael! We will definitely add these suggestions to our planning activities!

Liz


On Thu, May 22, 2014 at 11:43 AM, Michael Sinatra <[hidden email]> wrote:
I won't be crashing the OneIT Lunch, but I think it's a great idea to be
getting people together on campus like this.  That said, I have some
suggestions based on my attendance at the last OneIT reception (thanks
to Law CIO Donnelly and Law CTO Gonzalez for that).

o A number of LBNL IT staff interact directly with or support UCB
faculty.  It may make sense to have some joint events with LBNL IT staff.

o Name tags should be distributed so that you can see the name and
affiliation of the people you're interacting with.

o "Personals": While we all like to hear CIOs talk about interesting
goings on with respect to campus IT, I have also found it useful to have
"Personals" at various venues.  What I'd suggest is that you get 5 or 6
volunteers from the OneIT constituency to spend 5 minutes introducing
themselves and what they do, talking about things that are working and
things that aren't, etc.  You do this at each event with a different 5
or 6 people.  In that way, we get to know each other, and everyone gets
to hear from a few of their colleagues.

Anyway, some suggestions.  Have fun today!

michael


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--
Thanks,

Liz

---------------------------
Liz Marsh
Director of Strategic Initiatives and Chief of Staff
Office of the CIO
University of California, Berkeley
[hidden email]
510-642-3850




 
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Re: [Micronet] Ticketing system for Student Services

Ryan Lovett-2
In reply to this post by Vivian Sophia
Is Footprints going to be replaced by Service Now?

Can anyone in the know describe the security and privacy of queues within either Service Now or Footprints? For example, who has access to browse the tickets? I would like to take advantage of a preinstalled ticketing system but only if the system doesn't expose information beyond what can be transmitted over email.


Ryan


On Thu, May 22, 2014 at 8:07 AM, Vivian Sophia <[hidden email]> wrote:
Campus Shared Services is implementing Service Now and will eventually be inviting any and all units on campus to use it, also.  The ambition is to have everyone on campus using the same ticketing system so that it is easy for them to communicate with eat other.  You should contact Michelle Bautista to find out more. 



Vivian Sophia
Berkeley IT
Business/Tech Support Analyst
University of California, Berkeley
310J Durant Hall
(510) 541-6120



On Wed, May 21, 2014 at 5:42 PM, John LIN <[hidden email]> wrote:
Hi Micronet,

We are looking for a ticketing system for our Student Services unit and possibly for other units as well.  Anyone know if the campus has contracts with any ticketing systems that we can evaluate and potentially piggyback on?  Ideally, we would also like the system to be able to sent surveys to gather user satisfaction rates.  I would also appreciate any information on any ticketing systems that you would recommend even if the campus does not have contract with that company.

Best,

John Lin
Summer Sessions, Study Abroad & Lifelong Learning


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Re: [Micronet] Ticketing system for Student Services

Marlita Kahn
Hi Ryan,

Service Now is being phased in for CSS customers in the near term (next 9-12 months) and is likely to be phased in for other groups after that. Footprints will be available for at least a couple of years. If a Footprints workspace needs to be migrated to ServiceNow, there will be an established process. 

Footprints has security and permissions options that are configured according to business/functional needs.
 
Marlita Kahn
Service Manager
IST - API
University of California, Berkeley
2195 Hearst Avenue
Berkeley, CA 94720-4876
510-250-2488 (desk)
415-760-5882 (mobile)
[hidden email]


On May 22, 2014, at 5:58 PM, Ryan Lovett <[hidden email]> wrote:

Is Footprints going to be replaced by Service Now?

Can anyone in the know describe the security and privacy of queues within either Service Now or Footprints? For example, who has access to browse the tickets? I would like to take advantage of a preinstalled ticketing system but only if the system doesn't expose information beyond what can be transmitted over email.


Ryan


On Thu, May 22, 2014 at 8:07 AM, Vivian Sophia <[hidden email]> wrote:
Campus Shared Services is implementing Service Now and will eventually be inviting any and all units on campus to use it, also.  The ambition is to have everyone on campus using the same ticketing system so that it is easy for them to communicate with eat other.  You should contact Michelle Bautista to find out more. 



Vivian Sophia
Berkeley IT
Business/Tech Support Analyst
University of California, Berkeley
310J Durant Hall
(510) 541-6120



On Wed, May 21, 2014 at 5:42 PM, John LIN <[hidden email]> wrote:
Hi Micronet,

We are looking for a ticketing system for our Student Services unit and possibly for other units as well.  Anyone know if the campus has contracts with any ticketing systems that we can evaluate and potentially piggyback on?  Ideally, we would also like the system to be able to sent surveys to gather user satisfaction rates.  I would also appreciate any information on any ticketing systems that you would recommend even if the campus does not have contract with that company.

Best,

John Lin
Summer Sessions, Study Abroad & Lifelong Learning


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Re: [Micronet] Ticketing system for Student Services

Isaac Orr
I think it's probably useful to mention that IST-Telecommunications
has already moved some of its workflow into production in service now,
specifically service requests and fulfillment for voice products.  The
new Telecommunications Catalog at https://telcat.berkeley.edu actually
resides in UCB's production Service Now instance. We'll be moving data
service fulfillment and incident management into service now soon too.

So far our experience with service now has been pretty positive.  The
migration to the new catalog/cart system went really smoothly, but
there was a lot of work done in the background to make that happen.

Regards

iso




On Thu, May 22, 2014 at 6:12 PM, Marlita Kahn <[hidden email]> wrote:

> Hi Ryan,
>
> Service Now is being phased in for CSS customers in the near term (next 9-12
> months) and is likely to be phased in for other groups after that.
> Footprints will be available for at least a couple of years. If a Footprints
> workspace needs to be migrated to ServiceNow, there will be an established
> process.
>
> Footprints has security and permissions options that are configured
> according to business/functional needs.
>
> Marlita Kahn
> Service Manager
> IST - API
> University of California, Berkeley
> 2195 Hearst Avenue
> Berkeley, CA 94720-4876
> 510-250-2488 (desk)
> 415-760-5882 (mobile)
> [hidden email]
>
>
> On May 22, 2014, at 5:58 PM, Ryan Lovett <[hidden email]> wrote:
>
> Is Footprints going to be replaced by Service Now?
>
> Can anyone in the know describe the security and privacy of queues within
> either Service Now or Footprints? For example, who has access to browse the
> tickets? I would like to take advantage of a preinstalled ticketing system
> but only if the system doesn't expose information beyond what can be
> transmitted over email.
>
>
> Ryan
>
>
> On Thu, May 22, 2014 at 8:07 AM, Vivian Sophia <[hidden email]>
> wrote:
>>
>> Campus Shared Services is implementing Service Now and will eventually be
>> inviting any and all units on campus to use it, also.  The ambition is to
>> have everyone on campus using the same ticketing system so that it is easy
>> for them to communicate with eat other.  You should contact Michelle
>> Bautista to find out more.
>>
>>
>>
>> Vivian Sophia
>> Berkeley IT
>> Business/Tech Support Analyst
>> University of California, Berkeley
>> 310J Durant Hall
>> (510) 541-6120
>>
>>
>>
>> On Wed, May 21, 2014 at 5:42 PM, John LIN <[hidden email]> wrote:
>>>
>>> Hi Micronet,
>>>
>>> We are looking for a ticketing system for our Student Services unit and
>>> possibly for other units as well.  Anyone know if the campus has contracts
>>> with any ticketing systems that we can evaluate and potentially piggyback
>>> on?  Ideally, we would also like the system to be able to sent surveys to
>>> gather user satisfaction rates.  I would also appreciate any information on
>>> any ticketing systems that you would recommend even if the campus does not
>>> have contract with that company.
>>>
>>> Best,
>>>
>>> John Lin
>>> Summer Sessions, Study Abroad & Lifelong Learning
>>>
>>>
>>> -------------------------------------------------------------------------
>>> The following was automatically added to this message by the list server:
>>>
>>> To learn more about Micronet, including how to subscribe to or
>>> unsubscribe from its mailing list and how to find out about upcoming
>>> meetings, please visit the Micronet Web site:
>>>
>>> http://micronet.berkeley.edu
>>>
>>> Messages you send to this mailing list are public and world-viewable, and
>>> the list's archives can be browsed and searched on the Internet.  This means
>>> these messages can be viewed by (among others) your bosses, prospective
>>> employers, and people who have known you in the past.
>>>
>>
>>
>>
>> -------------------------------------------------------------------------
>> The following was automatically added to this message by the list server:
>>
>> To learn more about Micronet, including how to subscribe to or unsubscribe
>> from its mailing list and how to find out about upcoming meetings, please
>> visit the Micronet Web site:
>>
>> http://micronet.berkeley.edu
>>
>> Messages you send to this mailing list are public and world-viewable, and
>> the list's archives can be browsed and searched on the Internet.  This means
>> these messages can be viewed by (among others) your bosses, prospective
>> employers, and people who have known you in the past.
>>
>
>
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe
> from its mailing list and how to find out about upcoming meetings, please
> visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and
> the list's archives can be browsed and searched on the Internet.  This means
> these messages can be viewed by (among others) your bosses, prospective
> employers, and people who have known you in the past.
>



--
Isaac Simon Orr
Manager, Network Operations and Services
IST Telecommunications, UC Berkeley
P: +1 510 643 9837 C: +1 510 517 9408 E: [hidden email]

 
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