[Micronet] UC Library IT goes live with ServiceNow and CSS IT Tier 1 support
Thursday, February 19, 2015, University Libraries IT became the latest campus
partner to adopt the CSS IT ServiceNow platform for incident management.The migration to ServiceNow will allow the
library to be an integral member of the CSS-IT service environment and will
facilitate collaboration with CSS-IT as well as other campus IT units.According to Paul Payne, head of Library
Computer Infrastructure Services (LCIS), “As
the Library learns more and more about ServiceNow, we are sure that it will
prove to be an effective tool and an improvement over our previous ticketing
As part of the Library’s
collaboration, they have also transferred their Tier 1 support to CSS IT. This
transition required months of planning from dedicated staff on both teams. The Library and CSS IT are excited about
having developed this shared service model for IT support.
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