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[Micronet] bMail issues

Bruce Satow
What is the problem with bMail?   The user gets a parsed login error when trying to access their bmail.  What is campus doing about it?

People have to submit proposals in order to bring grant money into the university.   These grants have tight deadline schedules.   I would hate to hear that a multi million dollar proposal was not accepted because it was not turned in on time due to bMail being down.

Who is in charge of these problems?


--

Bruce Satow
Systems Administrator
  University of California at Berkeley  
Space Sciences Laboratory
7 Gauss Way
Berkeley, California 94720-7450
[hidden email]
Phone: (510) 643-2348
Cell: (510) 847-1914
 
Si hoc legere scis nimium eruditionis habes

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Re: [Micronet] bMail issues

Greg Merritt *

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Re: [Micronet] bMail issues

Jon Hays
In reply to this post by Bruce Satow
Hey Bruce,

The bConnected team is where you can direct support requests.  I'm not in the office and am not up on the specific issue, but someone from our operations team will reach out to you soon!

Best,

Jon


University of California, BerkeleyJon Hays 
Service Manager, bConnected Collaboration Services 
IST-Architecture, Platforms & Integration (API) 
[hidden email] <a href="tel:510-672-5493" style="color:rgb(0,50,98);text-decoration:none" target="_blank">510-672-5493
  

On Tue, Jul 12, 2016 at 1:48 PM, Bruce Satow <[hidden email]> wrote:
What is the problem with bMail?   The user gets a parsed login error when trying to access their bmail.  What is campus doing about it?

People have to submit proposals in order to bring grant money into the university.   These grants have tight deadline schedules.   I would hate to hear that a multi million dollar proposal was not accepted because it was not turned in on time due to bMail being down.

Who is in charge of these problems?


--

Bruce Satow
Systems Administrator
  University of California at Berkeley  
Space Sciences Laboratory
7 Gauss Way
Berkeley, California 94720-7450
[hidden email]
Phone: <a href="tel:%28510%29%20643-2348" value="+15106432348" target="_blank">(510) 643-2348
Cell: <a href="tel:%28510%29%20847-1914" value="+15108471914" target="_blank">(510) 847-1914
 
Si hoc legere scis nimium eruditionis habes

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ANNOUNCEMENTS: To send announcements to the Micronet list, please use the [hidden email] list.
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Re: [Micronet] bMail issues

Jon Hays
Just a quick follow-up.  bMail isn't currently down, nor is Google reporting any service outage at: http://www.google.com/appsstatus#hl=en&v=status

If there is someone you know who is reporting login issues to you, please have them submit a support ticket at [hidden email] or https://berkeley.service-now.com/ess/create_incident

Best,

Jon


University of California, BerkeleyJon Hays 
Service Manager, bConnected Collaboration Services 
IST-Architecture, Platforms & Integration (API) 
[hidden email] <a href="tel:510-672-5493" style="color:rgb(0,50,98);text-decoration:none" target="_blank">510-672-5493
  

On Tue, Jul 12, 2016 at 1:54 PM, Jon Hays <[hidden email]> wrote:
Hey Bruce,

The bConnected team is where you can direct support requests.  I'm not in the office and am not up on the specific issue, but someone from our operations team will reach out to you soon!

Best,

Jon


University of California, BerkeleyJon Hays 
Service Manager, bConnected Collaboration Services 
IST-Architecture, Platforms & Integration (API) 
[hidden email] <a href="tel:510-672-5493" style="color:rgb(0,50,98);text-decoration:none" target="_blank">510-672-5493
  

On Tue, Jul 12, 2016 at 1:48 PM, Bruce Satow <[hidden email]> wrote:
What is the problem with bMail?   The user gets a parsed login error when trying to access their bmail.  What is campus doing about it?

People have to submit proposals in order to bring grant money into the university.   These grants have tight deadline schedules.   I would hate to hear that a multi million dollar proposal was not accepted because it was not turned in on time due to bMail being down.

Who is in charge of these problems?


--

Bruce Satow
Systems Administrator
  University of California at Berkeley  
Space Sciences Laboratory
7 Gauss Way
Berkeley, California 94720-7450
[hidden email]
Phone: <a href="tel:%28510%29%20643-2348" value="+15106432348" target="_blank">(510) 643-2348
Cell: <a href="tel:%28510%29%20847-1914" value="+15108471914" target="_blank">(510) 847-1914
 
Si hoc legere scis nimium eruditionis habes

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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
 
ANNOUNCEMENTS: To send announcements to the Micronet list, please use the [hidden email] list.
---
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Re: [Micronet] bMail issues

Beth Muramoto
Bruce,

Every time I get a parse error it usually means the user didn't create a bMail account at http://calmail.berkeley.edu. You might ask the user if they created an account. Not sure if that's your issue, but thought I'd share just in case. 

Beth

Sent from my iPhone

On Jul 12, 2016, at 2:00 PM, Jon Hays <[hidden email]> wrote:

Just a quick follow-up.  bMail isn't currently down, nor is Google reporting any service outage at: http://www.google.com/appsstatus#hl=en&v=status

If there is someone you know who is reporting login issues to you, please have them submit a support ticket at [hidden email] or https://berkeley.service-now.com/ess/create_incident

Best,

Jon


University of California, BerkeleyJon Hays 
Service Manager, bConnected Collaboration Services 
IST-Architecture, Platforms & Integration (API) 
[hidden email] <a href="tel:510-672-5493" style="color:rgb(0,50,98);text-decoration:none" target="_blank">510-672-5493
  

On Tue, Jul 12, 2016 at 1:54 PM, Jon Hays <[hidden email]> wrote:
Hey Bruce,

The bConnected team is where you can direct support requests.  I'm not in the office and am not up on the specific issue, but someone from our operations team will reach out to you soon!

Best,

Jon


University of California, BerkeleyJon Hays 
Service Manager, bConnected Collaboration Services 
IST-Architecture, Platforms & Integration (API) 
[hidden email] <a href="tel:510-672-5493" style="color:rgb(0,50,98);text-decoration:none" target="_blank">510-672-5493
  

On Tue, Jul 12, 2016 at 1:48 PM, Bruce Satow <[hidden email]> wrote:
What is the problem with bMail?   The user gets a parsed login error when trying to access their bmail.  What is campus doing about it?

People have to submit proposals in order to bring grant money into the university.   These grants have tight deadline schedules.   I would hate to hear that a multi million dollar proposal was not accepted because it was not turned in on time due to bMail being down.

Who is in charge of these problems?


--
<SSL-logo.gif>

Bruce Satow
Systems Administrator
  University of California at Berkeley  
Space Sciences Laboratory
7 Gauss Way
Berkeley, California 94720-7450
[hidden email]
Phone: <a href="tel:%28510%29%20643-2348" value="+15106432348" target="_blank">(510) 643-2348
Cell: <a href="tel:%28510%29%20847-1914" value="+15108471914" target="_blank">(510) 847-1914
 
Si hoc legere scis nimium eruditionis habes

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The following was automatically added to this message by the list server:
 
To learn more about Micronet, please visit the Micronet Web site: http://micronet.berkeley.edu
 
Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet. This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
 
ANNOUNCEMENTS: To send announcements to the Micronet list, please use the [hidden email] list.
---
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