[Micronet] computer slow opening links and office files

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[Micronet] computer slow opening links and office files

Jennifer Teverbaugh
  Hi Micronet,

I have a user on a Dell Optiplex 330, running Windows XP, Office 2007
with a "slow" problem.  Every time the user double-clicks in Windows
Explorer on a local OR networked drive, it take 1-4 minutes for the
Office file to open.  This is true for any Office file (Word, Power
Point, etc.) and even if the program is already open, but is not the
case for PDF or non-Office files.  If she opens a file in Office through
File>Open, then it opens quickly.  When clicking on a file, this often
results in "not responding" and the user is usually forced to quit the
program.  I also tried uninstalling Office 2007 and using Office XP, but
get the same result.  After trying a few ideas I found online which
didn't work, I decided to just re-do the computer but the slowness is
still there.

In addition to Office files being slow... any internet link open through
email or Pidgin (instant messenger) takes 1-4 minutes to open as well.

I tried logging in as a different user and still experience the slowness
on that machine.  The user also logged into another machine with no
problem, so I know it's not a profile issue.  Under Safe Mode,
everything works fine.  I am not quite sure what that means, so I was
hoping someone from Micronet would be able to help.

Thank you!
Jennifer Teverbaugh


--
Jennifer Teverbaugh(Davidson)
Technical Support
Department of Bioengineering
University of California, Berkeley
306F Stanley Hall, MC 1762
Berkeley, CA 94720
Office: (510) 642-5833
Fax: (510) 642-5835
http://bioeng.berkeley.edu
note new email address:[hidden email]


 
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Re: [Micronet] computer slow opening links and office files

Guy D. VINSON
What does performance and processes look like in the task manager when this is going on? It sounds like something is sucking up the cpu...
---
Guy Vinson
Infrastructure & IT
College of Environmental Design
510-842-7199



On Wed, Oct 6, 2010 at 11:02 AM, Jennifer Teverbaugh <[hidden email]> wrote:
 Hi Micronet,

I have a user on a Dell Optiplex 330, running Windows XP, Office 2007
with a "slow" problem.  Every time the user double-clicks in Windows
Explorer on a local OR networked drive, it take 1-4 minutes for the
Office file to open.  This is true for any Office file (Word, Power
Point, etc.) and even if the program is already open, but is not the
case for PDF or non-Office files.  If she opens a file in Office through
File>Open, then it opens quickly.  When clicking on a file, this often
results in "not responding" and the user is usually forced to quit the
program.  I also tried uninstalling Office 2007 and using Office XP, but
get the same result.  After trying a few ideas I found online which
didn't work, I decided to just re-do the computer but the slowness is
still there.

In addition to Office files being slow... any internet link open through
email or Pidgin (instant messenger) takes 1-4 minutes to open as well.

I tried logging in as a different user and still experience the slowness
on that machine.  The user also logged into another machine with no
problem, so I know it's not a profile issue.  Under Safe Mode,
everything works fine.  I am not quite sure what that means, so I was
hoping someone from Micronet would be able to help.

Thank you!
Jennifer Teverbaugh


--
Jennifer Teverbaugh(Davidson)
Technical Support
Department of Bioengineering
University of California, Berkeley
306F Stanley Hall, MC 1762
Berkeley, CA 94720
Office: (510) 642-5833
Fax: (510) 642-5835
http://bioeng.berkeley.edu
note new email [hidden email]



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Re: [Micronet] computer slow opening links and office files

Guy D. VINSON
Also how does it behave when you open it in safe mode... is there something running in the background that is gumming up the works.
---
Guy Vinson
Infrastructure & IT
College of Environmental Design
510-842-7199



On Wed, Oct 6, 2010 at 11:12 AM, guy vinson <[hidden email]> wrote:
What does performance and processes look like in the task manager when this is going on? It sounds like something is sucking up the cpu...
---
Guy Vinson
Infrastructure & IT
College of Environmental Design
510-842-7199




On Wed, Oct 6, 2010 at 11:02 AM, Jennifer Teverbaugh <[hidden email]> wrote:
 Hi Micronet,

I have a user on a Dell Optiplex 330, running Windows XP, Office 2007
with a "slow" problem.  Every time the user double-clicks in Windows
Explorer on a local OR networked drive, it take 1-4 minutes for the
Office file to open.  This is true for any Office file (Word, Power
Point, etc.) and even if the program is already open, but is not the
case for PDF or non-Office files.  If she opens a file in Office through
File>Open, then it opens quickly.  When clicking on a file, this often
results in "not responding" and the user is usually forced to quit the
program.  I also tried uninstalling Office 2007 and using Office XP, but
get the same result.  After trying a few ideas I found online which
didn't work, I decided to just re-do the computer but the slowness is
still there.

In addition to Office files being slow... any internet link open through
email or Pidgin (instant messenger) takes 1-4 minutes to open as well.

I tried logging in as a different user and still experience the slowness
on that machine.  The user also logged into another machine with no
problem, so I know it's not a profile issue.  Under Safe Mode,
everything works fine.  I am not quite sure what that means, so I was
hoping someone from Micronet would be able to help.

Thank you!
Jennifer Teverbaugh


--
Jennifer Teverbaugh(Davidson)
Technical Support
Department of Bioengineering
University of California, Berkeley
306F Stanley Hall, MC 1762
Berkeley, CA 94720
Office: (510) 642-5833
Fax: (510) 642-5835
http://bioeng.berkeley.edu
note new email [hidden email]



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To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

http://micronet.berkeley.edu

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To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

http://micronet.berkeley.edu

Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
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Re: [Micronet] computer slow opening links and office files

David Lee

I have found that with slow response in windows explorer it is directly related to a broken mapped drive.  Check to make sure all mapped drives have an actual connection.  If one has a problem it slams the whole system.

 

David D. Lee

Computer Resource Specialist II

OUA, UC Berkeley

(510) 642-1565

 

From: [hidden email] [mailto:[hidden email]] On Behalf Of guy vinson
Sent: Wednesday, October 06, 2010 11:15 AM
To: Jennifer Teverbaugh
Cc: [hidden email]
Subject: Re: [Micronet] computer slow opening links and office files

 

Also how does it behave when you open it in safe mode... is there something running in the background that is gumming up the works.
---
Guy Vinson
Infrastructure & IT
College of Environmental Design
510-842-7199


On Wed, Oct 6, 2010 at 11:12 AM, guy vinson <[hidden email]> wrote:

What does performance and processes look like in the task manager when this is going on? It sounds like something is sucking up the cpu...
---
Guy Vinson
Infrastructure & IT
College of Environmental Design
510-842-7199




On Wed, Oct 6, 2010 at 11:02 AM, Jennifer Teverbaugh <[hidden email]> wrote:

 Hi Micronet,

I have a user on a Dell Optiplex 330, running Windows XP, Office 2007
with a "slow" problem.  Every time the user double-clicks in Windows
Explorer on a local OR networked drive, it take 1-4 minutes for the
Office file to open.  This is true for any Office file (Word, Power
Point, etc.) and even if the program is already open, but is not the
case for PDF or non-Office files.  If she opens a file in Office through
File>Open, then it opens quickly.  When clicking on a file, this often
results in "not responding" and the user is usually forced to quit the
program.  I also tried uninstalling Office 2007 and using Office XP, but
get the same result.  After trying a few ideas I found online which
didn't work, I decided to just re-do the computer but the slowness is
still there.

In addition to Office files being slow... any internet link open through
email or Pidgin (instant messenger) takes 1-4 minutes to open as well.

I tried logging in as a different user and still experience the slowness
on that machine.  The user also logged into another machine with no
problem, so I know it's not a profile issue.  Under Safe Mode,
everything works fine.  I am not quite sure what that means, so I was
hoping someone from Micronet would be able to help.

Thank you!
Jennifer Teverbaugh


--
Jennifer Teverbaugh(Davidson)
Technical Support
Department of Bioengineering
University of California, Berkeley
306F Stanley Hall, MC 1762
Berkeley, CA 94720
Office: (510) 642-5833
Fax: (510) 642-5835
http://bioeng.berkeley.edu
note new email [hidden email]



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To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
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Re: [Micronet] computer slow opening links and office files

Richard DeShong-2
In reply to this post by Jennifer Teverbaugh
Dear Jennifer,
I'm not sure what you mean by "re-do" the computer.  Does this mean you
reformatted the drive and re-installed Windows?

If not, then I'd suspect that a component of windows was corrupted, or being
misused by a virus.

Is the user logged in as an "admin" user, or a "limited" user?
Can you login as the system admin? and do you experience the slowness?  Or
is it just that user?

Clean the Computer:
In Safe Mode, delete all the temp files, run regedit and make sure you know
every program in the Startup folders.
Startup in normal mode, admin user, and remove all network mappings.
Download CCLEANER and run the regcleaner option until there are no issues.
View the task manager, and make sure you understand all processes listed.
--
Richard DeShong, Information Systems Analyst
Athletic Study Center, UC Berkeley
164 Chavez Student Center
510-642-5123 office
925-285-1088 cell
asc.berkeley.edu




-----Original Message-----
From: Jennifer Teverbaugh

I have a user on a Dell Optiplex 330, running Windows XP, Office 2007
with a "slow" problem.  Every time the user double-clicks in Windows
Explorer on a local OR networked drive, it take 1-4 minutes for the
Office file to open.  This is true for any Office file (Word, Power
Point, etc.) and even if the program is already open, but is not the
case for PDF or non-Office files.  If she opens a file in Office through
File>Open, then it opens quickly.  When clicking on a file, this often
results in "not responding" and the user is usually forced to quit the
program.  I also tried uninstalling Office 2007 and using Office XP, but
get the same result.  After trying a few ideas I found online which
didn't work, I decided to just re-do the computer but the slowness is
still there.

In addition to Office files being slow... any internet link open through
email or Pidgin (instant messenger) takes 1-4 minutes to open as well.

I tried logging in as a different user and still experience the slowness
on that machine.  The user also logged into another machine with no
problem, so I know it's not a profile issue.  Under Safe Mode,
everything works fine.  I am not quite sure what that means, so I was
hoping someone from Micronet would be able to help.
Thank you!
Jennifer Teverbaugh
--
Jennifer Teverbaugh(Davidson)
Technical Support
Department of Bioengineering
University of California, Berkeley
306F Stanley Hall, MC 1762
Berkeley, CA 94720
Office: (510) 642-5833
Fax: (510) 642-5835
http://bioeng.berkeley.edu
note new email address:[hidden email]


 
-------------------------------------------------------------------------
The following was automatically added to this message by the list server:

To learn more about Micronet, including how to subscribe to or unsubscribe
from its mailing list and how to find out about upcoming meetings, please
visit the Micronet Web site:

http://micronet.berkeley.edu

Messages you send to this mailing list are public and world-viewable, and
the list's archives can be browsed and searched on the Internet.  This means
these messages can be viewed by (among others) your bosses, prospective
employers, and people who have known you in the past.


 
-------------------------------------------------------------------------
The following was automatically added to this message by the list server:

To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

http://micronet.berkeley.edu

Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.