[Micronet] is there a system problem on campus

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[Micronet] is there a system problem on campus

Lucy Greco-2
I just got this message when going to tms
HTTP Status 404 -

--------------------------------------------------------------------------------

type Status report

message

description The requested resource () is not available.

--------------------------------------------------------------------------------

Apache Tomcat/6.0.29

Lucy Greco
Assistive Technology Specialist
Disabled Student's Program UC Berkeley
(510) 643-7591
http://attlc.berkeley.edu 
http://webaccess.berkeley.edu



 
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Re: [Micronet] is there a system problem on campus

Ian Crew
Yup.  CalNet CAS and LDAP outage. See http://ucbsystems.org.  It was just posted there.

Ian

On May 26, 2011, at 9:09 AM, Lucy Greco wrote:

> I just got this message when going to tms
> HTTP Status 404 -
>
> --------------------------------------------------------------------------------
>
> type Status report
>
> message
>
> description The requested resource () is not available.
>
> --------------------------------------------------------------------------------
>
> Apache Tomcat/6.0.29
>
> Lucy Greco
> Assistive Technology Specialist
> Disabled Student's Program UC Berkeley
> (510) 643-7591
> http://attlc.berkeley.edu 
> http://webaccess.berkeley.edu
>
>
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

Ian Crew
Platform and Services Manager, Research Hub
Information Services and Technology-Research and Content Technologies
University of California, Berkeley
2195 Hearst Ave, Second Floor
http://hub.berkeley.edu


 
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Re: [Micronet] is there a system problem on campus

Greg Merritt
In reply to this post by Lucy Greco-2
That "404" message is the response from the Web server indicating that it cannot find the page you've requested.

I don't know what TMS is.  Is this it?

http://tms.berkeley.edu/

It seems to be up.

-Greg

On May 26, 2011, at 9:09 AM, Lucy Greco wrote:

> I just got this message when going to tms
> HTTP Status 404 -
>
> --------------------------------------------------------------------------------
>
> type Status report
>
> message
>
> description The requested resource () is not available.
>
> --------------------------------------------------------------------------------
>
> Apache Tomcat/6.0.29


 
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Re: [Micronet] is there a system problem on campus

Tom Salinaro
In reply to this post by Lucy Greco-2
I noticed we had no DNS service in our dept. 128.32.136.9 and 12. I swithched to google's public DNS. I couldn't get IST on the phone and nothing was posted on ucbsystem.org.

On 5/26/2011 9:09 AM, Lucy Greco wrote:
I just got this message when going to tms 
HTTP Status 404 - 

--------------------------------------------------------------------------------

type Status report

message 

description The requested resource () is not available.

--------------------------------------------------------------------------------

Apache Tomcat/6.0.29

Lucy Greco
Assistive Technology Specialist
Disabled Student's Program UC Berkeley
(510) 643-7591
http://attlc.berkeley.edu 
http://webaccess.berkeley.edu



 
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-- 
Tom Salinaro
UC Berkeley
Physical Education Program
200 Hearst Gym

 
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Re: [Micronet] is there a system problem on campus

Greg Merritt
Ditto -- but this should be *different* from Lucy's error, and not *necessarily* related to CAS being down, I think.

Fun morning!

-Greg

On May 26, 2011, at 9:20 AM, Tom Salinaro wrote:

> I noticed we had no DNS service in our dept. 128.32.136.9 and 12. I swithched to google's public DNS. I couldn't get IST on the phone and nothing was posted on ucbsystem.org.


 
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Re: [Micronet] is there a system problem on campus

David Lee
In reply to this post by Lucy Greco-2

128.32.206.9 and 128.32.206.12 both seem to still be working.

 

David D. Lee

Computer Resource Specalist II

Office of Undergraduate Admissions

UC Berkeley

510-642-1565

[hidden email]

 


 
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Re: [Micronet] is there a system problem on campus

Lori Brooks-Manas
In reply to this post by Greg Merritt
TMS requires CAS authentication.

Cheers,
Lori

On May 26, 2011, at 9:28 AM, Greg Merritt wrote:

> Ditto -- but this should be *different* from Lucy's error, and not *necessarily* related to CAS being down, I think.
>
> Fun morning!
>
> -Greg
>
> On May 26, 2011, at 9:20 AM, Tom Salinaro wrote:
>
>> I noticed we had no DNS service in our dept. 128.32.136.9 and 12. I swithched to google's public DNS. I couldn't get IST on the phone and nothing was posted on ucbsystem.org.
>
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.


 
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Re: [Micronet] is there a system problem on campus

Bernie Rossi
In reply to this post by Greg Merritt
Hey Everyone,

There are issues going on with both CAS and DNS.  A posting just went up
about the DNS issues.

All issues are being looked into at this time.  Updates will be posted
to the systemstatus page.

Thanks,

Bernie

On 5/26/11 9:28 AM, Greg Merritt wrote:

> Ditto -- but this should be *different* from Lucy's error, and not *necessarily* related to CAS being down, I think.
>
> Fun morning!
>
> -Greg
>
> On May 26, 2011, at 9:20 AM, Tom Salinaro wrote:
>
>> I noticed we had no DNS service in our dept. 128.32.136.9 and 12. I swithched to google's public DNS. I couldn't get IST on the phone and nothing was posted on ucbsystem.org.
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.


 
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Re: [Micronet] is there a system problem on campus

Greg Merritt
Hm, I wouldn't be surprised if CAS relied on the 128.32.136.* DNS servers...that could make for a simple explanation!

-Greg


On May 26, 2011, at 9:35 AM, Bernie Rossi wrote:

> Hey Everyone,
>
> There are issues going on with both CAS and DNS.  A posting just went up
> about the DNS issues.
>
> All issues are being looked into at this time.  Updates will be posted
> to the systemstatus page.
>
> Thanks,
>
> Bernie


 
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Re: [Micronet] is there a system problem on campus

Paul Garnett
In reply to this post by Lori Brooks-Manas
Service Desk has posted to the status page regarding know outage with
CAS authentication and DNS 128.32.136.x.
Many campus locations are reporting other network outages this morning
that may or may not be related.
IST staff is working as quickly as possible to remedy these issues.


On 5/26/2011 9:31 AM, Lori Brooks-Manas wrote:

> TMS requires CAS authentication.
>
> Cheers,
> Lori
>
> On May 26, 2011, at 9:28 AM, Greg Merritt wrote:
>
>> Ditto -- but this should be *different* from Lucy's error, and not *necessarily* related to CAS being down, I think.
>>
>> Fun morning!
>>
>> -Greg
>>
>> On May 26, 2011, at 9:20 AM, Tom Salinaro wrote:
>>
>>> I noticed we had no DNS service in our dept. 128.32.136.9 and 12. I swithched to google's public DNS. I couldn't get IST on the phone and nothing was posted on ucbsystem.org.
>>
>>
>> -------------------------------------------------------------------------
>> The following was automatically added to this message by the list server:
>>
>> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>>
>> http://micronet.berkeley.edu
>>
>> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

 
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Re: [Micronet] is there a system problem on campus

Lucy Greco-2
In reply to this post by Greg Merritt
This brings up a vary important problem with the current system.
I did find the system stats page finally and saw that my problem was being worked On. But people at are calling the help desk are not being told that there is a known problem. When there is a known problem there should be something on the phone system to before the menu options are given. All of the main DSP office seems to be having the same dns problem and none of them are able to know how to change to Google dns. I don't know how to. Smile
When the net is down having a stats page saying the net is down is a useless tool give a stats on the phone line smile


Lucy Greco
Assistive Technology Specialist
Disabled Student's Program UC Berkeley
(510) 643-7591
http://attlc.berkeley.edu 
http://webaccess.berkeley.edu


-----Original Message-----
From: [hidden email] [mailto:[hidden email]] On Behalf of Greg Merritt
Sent: Thursday, May 26, 2011 9:29 AM
To: [hidden email]
Subject: Re: [Micronet] is there a system problem on campus

Ditto -- but this should be *different* from Lucy's error, and not *necessarily* related to CAS being down, I think.

Fun morning!

-Greg

On May 26, 2011, at 9:20 AM, Tom Salinaro wrote:

> I noticed we had no DNS service in our dept. 128.32.136.9 and 12. I swithched to google's public DNS. I couldn't get IST on the phone and nothing was posted on ucbsystem.org.


 
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Re: [Micronet] is there a system problem on campus

Lucy Greco-2
In reply to this post by Greg Merritt
I am sure they do for some people I remember using 128.32.136.9 as a alternate dns. So I am sure that is the case.


Lucy Greco
Assistive Technology Specialist
Disabled Student's Program UC Berkeley
(510) 643-7591
http://attlc.berkeley.edu 
http://webaccess.berkeley.edu


-----Original Message-----
From: [hidden email] [mailto:[hidden email]] On Behalf Of Greg Merritt
Sent: Thursday, May 26, 2011 9:37 AM
To: [hidden email]
Subject: Re: [Micronet] is there a system problem on campus

Hm, I wouldn't be surprised if CAS relied on the 128.32.136.* DNS servers...that could make for a simple explanation!

-Greg


On May 26, 2011, at 9:35 AM, Bernie Rossi wrote:

> Hey Everyone,
>
> There are issues going on with both CAS and DNS.  A posting just went
> up about the DNS issues.
>
> All issues are being looked into at this time.  Updates will be posted
> to the systemstatus page.
>
> Thanks,
>
> Bernie


 
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Re: [Micronet] is there a system problem on campus

Paul Garnett
In reply to this post by Lucy Greco-2
This Service Desk, THE IST Service desk, is telling callers what systems
are down as information comes in.  I don't know what help desk is not
telling people of known problems.
Many people would not have admin rights to change to a Google dns anyway.
PG


On 5/26/2011 9:37 AM, Lucy Greco wrote:

> This brings up a vary important problem with the current system.
> I did find the system stats page finally and saw that my problem was being worked On. But people at are calling the help desk are not being told that there is a known problem. When there is a known problem there should be something on the phone system to before the menu options are given. All of the main DSP office seems to be having the same dns problem and none of them are able to know how to change to Google dns. I don't know how to. Smile
> When the net is down having a stats page saying the net is down is a useless tool give a stats on the phone line smile
>
>
> Lucy Greco
> Assistive Technology Specialist
> Disabled Student's Program UC Berkeley
> (510) 643-7591
> http://attlc.berkeley.edu
> http://webaccess.berkeley.edu
>
>
> -----Original Message-----
> From: [hidden email] [mailto:[hidden email]] On Behalf of Greg Merritt
> Sent: Thursday, May 26, 2011 9:29 AM
> To: [hidden email]
> Subject: Re: [Micronet] is there a system problem on campus
>
> Ditto -- but this should be *different* from Lucy's error, and not *necessarily* related to CAS being down, I think.
>
> Fun morning!
>
> -Greg
>
> On May 26, 2011, at 9:20 AM, Tom Salinaro wrote:
>
>> I noticed we had no DNS service in our dept. 128.32.136.9 and 12. I swithched to google's public DNS. I couldn't get IST on the phone and nothing was posted on ucbsystem.org.
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

 
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Re: [Micronet] is there a system problem on campus

Lucy Greco-2
I am suggesting the automated attendant say something. I just called it and it does not have anything on the auto attendant. The help desk I am referring to is 28500


Lucy Greco
Assistive Technology Specialist
Disabled Student's Program UC Berkeley
(510) 643-7591
http://attlc.berkeley.edu 
http://webaccess.berkeley.edu


-----Original Message-----
From: [hidden email] [mailto:[hidden email]] On Behalf Of Paul Garnett
Sent: Thursday, May 26, 2011 9:42 AM
To: [hidden email]
Subject: Re: [Micronet] is there a system problem on campus

This Service Desk, THE IST Service desk, is telling callers what systems
are down as information comes in.  I don't know what help desk is not
telling people of known problems.
Many people would not have admin rights to change to a Google dns anyway.
PG


On 5/26/2011 9:37 AM, Lucy Greco wrote:

> This brings up a vary important problem with the current system.
> I did find the system stats page finally and saw that my problem was being worked On. But people at are calling the help desk are not being told that there is a known problem. When there is a known problem there should be something on the phone system to before the menu options are given. All of the main DSP office seems to be having the same dns problem and none of them are able to know how to change to Google dns. I don't know how to. Smile
> When the net is down having a stats page saying the net is down is a useless tool give a stats on the phone line smile
>
>
> Lucy Greco
> Assistive Technology Specialist
> Disabled Student's Program UC Berkeley
> (510) 643-7591
> http://attlc.berkeley.edu
> http://webaccess.berkeley.edu
>
>
> -----Original Message-----
> From: [hidden email] [mailto:[hidden email]] On Behalf of Greg Merritt
> Sent: Thursday, May 26, 2011 9:29 AM
> To: [hidden email]
> Subject: Re: [Micronet] is there a system problem on campus
>
> Ditto -- but this should be *different* from Lucy's error, and not *necessarily* related to CAS being down, I think.
>
> Fun morning!
>
> -Greg
>
> On May 26, 2011, at 9:20 AM, Tom Salinaro wrote:
>
>> I noticed we had no DNS service in our dept. 128.32.136.9 and 12. I swithched to google's public DNS. I couldn't get IST on the phone and nothing was posted on ucbsystem.org.
>
>
> -------------------------------------------------------------------------
> The following was automatically added to this message by the list server:
>
> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
>
>
> -------------------------------------------------------------------------
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> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>
> http://micronet.berkeley.edu
>
> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

 
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Re: [Micronet] is there a system problem on campus

Paul Garnett
Lucy,

You have a good point about an automated phone reply for times like
this.  Will bring it up with SD staff.
P

On 5/26/2011 9:55 AM, Lucy Greco wrote:

> I am suggesting the automated attendant say something. I just called it and it does not have anything on the auto attendant. The help desk I am referring to is 28500
>
>
> Lucy Greco
> Assistive Technology Specialist
> Disabled Student's Program UC Berkeley
> (510) 643-7591
> http://attlc.berkeley.edu
> http://webaccess.berkeley.edu
>
>
> -----Original Message-----
> From: [hidden email] [mailto:[hidden email]] On Behalf Of Paul Garnett
> Sent: Thursday, May 26, 2011 9:42 AM
> To: [hidden email]
> Subject: Re: [Micronet] is there a system problem on campus
>
> This Service Desk, THE IST Service desk, is telling callers what systems
> are down as information comes in.  I don't know what help desk is not
> telling people of known problems.
> Many people would not have admin rights to change to a Google dns anyway.
> PG
>
>
> On 5/26/2011 9:37 AM, Lucy Greco wrote:
>> This brings up a vary important problem with the current system.
>> I did find the system stats page finally and saw that my problem was being worked On. But people at are calling the help desk are not being told that there is a known problem. When there is a known problem there should be something on the phone system to before the menu options are given. All of the main DSP office seems to be having the same dns problem and none of them are able to know how to change to Google dns. I don't know how to. Smile
>> When the net is down having a stats page saying the net is down is a useless tool give a stats on the phone line smile
>>
>>
>> Lucy Greco
>> Assistive Technology Specialist
>> Disabled Student's Program UC Berkeley
>> (510) 643-7591
>> http://attlc.berkeley.edu
>> http://webaccess.berkeley.edu
>>
>>
>> -----Original Message-----
>> From: [hidden email] [mailto:[hidden email]] On Behalf of Greg Merritt
>> Sent: Thursday, May 26, 2011 9:29 AM
>> To: [hidden email]
>> Subject: Re: [Micronet] is there a system problem on campus
>>
>> Ditto -- but this should be *different* from Lucy's error, and not *necessarily* related to CAS being down, I think.
>>
>> Fun morning!
>>
>> -Greg
>>
>> On May 26, 2011, at 9:20 AM, Tom Salinaro wrote:
>>
>>> I noticed we had no DNS service in our dept. 128.32.136.9 and 12. I swithched to google's public DNS. I couldn't get IST on the phone and nothing was posted on ucbsystem.org.
>>
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Re: [Micronet] is there a system problem on campus

Anthony Roybal
In reply to this post by Lucy Greco-2
Thanks for the clarification, Lucy.

Tony

Sent from my iPhone

On May 26, 2011, at 9:55 AM, Lucy Greco <[hidden email]> wrote:

> I am suggesting the automated attendant say something. I just called it and it does not have anything on the auto attendant. The help desk I am referring to is 28500
>
>
> Lucy Greco
> Assistive Technology Specialist
> Disabled Student's Program UC Berkeley
> (510) 643-7591
> http://attlc.berkeley.edu 
> http://webaccess.berkeley.edu
>
>
> -----Original Message-----
> From: [hidden email] [mailto:[hidden email]] On Behalf Of Paul Garnett
> Sent: Thursday, May 26, 2011 9:42 AM
> To: [hidden email]
> Subject: Re: [Micronet] is there a system problem on campus
>
> This Service Desk, THE IST Service desk, is telling callers what systems
> are down as information comes in.  I don't know what help desk is not
> telling people of known problems.
> Many people would not have admin rights to change to a Google dns anyway.
> PG
>
>
> On 5/26/2011 9:37 AM, Lucy Greco wrote:
>> This brings up a vary important problem with the current system.
>> I did find the system stats page finally and saw that my problem was being worked On. But people at are calling the help desk are not being told that there is a known problem. When there is a known problem there should be something on the phone system to before the menu options are given. All of the main DSP office seems to be having the same dns problem and none of them are able to know how to change to Google dns. I don't know how to. Smile
>> When the net is down having a stats page saying the net is down is a useless tool give a stats on the phone line smile
>>
>>
>> Lucy Greco
>> Assistive Technology Specialist
>> Disabled Student's Program UC Berkeley
>> (510) 643-7591
>> http://attlc.berkeley.edu
>> http://webaccess.berkeley.edu
>>
>>
>> -----Original Message-----
>> From: [hidden email] [mailto:[hidden email]] On Behalf of Greg Merritt
>> Sent: Thursday, May 26, 2011 9:29 AM
>> To: [hidden email]
>> Subject: Re: [Micronet] is there a system problem on campus
>>
>> Ditto -- but this should be *different* from Lucy's error, and not *necessarily* related to CAS being down, I think.
>>
>> Fun morning!
>>
>> -Greg
>>
>> On May 26, 2011, at 9:20 AM, Tom Salinaro wrote:
>>
>>> I noticed we had no DNS service in our dept. 128.32.136.9 and 12. I swithched to google's public DNS. I couldn't get IST on the phone and nothing was posted on ucbsystem.org.
>>
>>
>> -------------------------------------------------------------------------
>> The following was automatically added to this message by the list server:
>>
>> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>>
>> http://micronet.berkeley.edu
>>
>> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
>>
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>> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>>
>> http://micronet.berkeley.edu
>>
>> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
>
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[Micronet] SystemStatus as a Service?

Tomo O'BRIEN
In reply to this post by Paul Garnett
might not help in this case if DNS is out but what do folks think about a
SystemStatus service for problems like this?  

Seems like it could be handy to have a central service that any campus app
could query in case of failure of a major campus infrastructure component
(CAS, LDAP, DBs) so that each app could automatically send an intelligible
and informative message back to end users (e.g. "CalNet is currently
unavailable but is expected to be working by 5/26/11 at 10AM" or "The
campus Oracle databases are being migrated to new servers and will be
available on 5/25/11 by 11AM").  The service could feed both the
SystemStatus page and any campus app so that only one place would have to
be updated and checked in the case of a failure (though if that one place
crashes, we're back to where we are now.....).



 
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Re: [Micronet] is there a system problem on campus

Paul Garnett
In reply to this post by Lucy Greco-2
Lucy,

You have a good point about an automated phone reply for times like
this.  Will bring it up with SD staff.
P

On 5/26/2011 9:55 AM, Lucy Greco wrote:

> I am suggesting the automated attendant say something. I just called it and it does not have anything on the auto attendant. The help desk I am referring to is 28500
>
>
> Lucy Greco
> Assistive Technology Specialist
> Disabled Student's Program UC Berkeley
> (510) 643-7591
> http://attlc.berkeley.edu
> http://webaccess.berkeley.edu
>
>
> -----Original Message-----
> From: [hidden email] [mailto:[hidden email]] On Behalf Of Paul Garnett
> Sent: Thursday, May 26, 2011 9:42 AM
> To: [hidden email]
> Subject: Re: [Micronet] is there a system problem on campus
>
> This Service Desk, THE IST Service desk, is telling callers what systems
> are down as information comes in.  I don't know what help desk is not
> telling people of known problems.
> Many people would not have admin rights to change to a Google dns anyway.
> PG
>
>
> On 5/26/2011 9:37 AM, Lucy Greco wrote:
>> This brings up a vary important problem with the current system.
>> I did find the system stats page finally and saw that my problem was being worked On. But people at are calling the help desk are not being told that there is a known problem. When there is a known problem there should be something on the phone system to before the menu options are given. All of the main DSP office seems to be having the same dns problem and none of them are able to know how to change to Google dns. I don't know how to. Smile
>> When the net is down having a stats page saying the net is down is a useless tool give a stats on the phone line smile
>>
>>
>> Lucy Greco
>> Assistive Technology Specialist
>> Disabled Student's Program UC Berkeley
>> (510) 643-7591
>> http://attlc.berkeley.edu
>> http://webaccess.berkeley.edu
>>
>>
>> -----Original Message-----
>> From: [hidden email] [mailto:[hidden email]] On Behalf of Greg Merritt
>> Sent: Thursday, May 26, 2011 9:29 AM
>> To: [hidden email]
>> Subject: Re: [Micronet] is there a system problem on campus
>>
>> Ditto -- but this should be *different* from Lucy's error, and not *necessarily* related to CAS being down, I think.
>>
>> Fun morning!
>>
>> -Greg
>>
>> On May 26, 2011, at 9:20 AM, Tom Salinaro wrote:
>>
>>> I noticed we had no DNS service in our dept. 128.32.136.9 and 12. I swithched to google's public DNS. I couldn't get IST on the phone and nothing was posted on ucbsystem.org.
>>
>> -------------------------------------------------------------------------
>> The following was automatically added to this message by the list server:
>>
>> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>>
>> http://micronet.berkeley.edu
>>
>> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
>>
>>
>> -------------------------------------------------------------------------
>> The following was automatically added to this message by the list server:
>>
>> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>>
>> http://micronet.berkeley.edu
>>
>> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
>
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>
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> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
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>
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> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.

 
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Re: [Micronet] is there a system problem on campus

Bill Clark
In reply to this post by Lucy Greco-2
Now that the problems this morning seem to be at least partly under
control, it might be a good time to point out that this morning's issues
are a perfect illustration of the drawbacks of centralized IT services,
which are often overlooked or downplayed during discussions of increased
efficiency.

A single mail service (as opposed to each unit running its own mail
server) reduces duplication and allows for greater economies of scale --
but it becomes a single point of failure.  Central authentication services
reduce the number of shadow databases required for user authentication,
but effectively shut off access to every system that relies on them, when
there are problems.  The list goes on and on -- centralization can
decrease the incidence of failure (by pooling resources and allowing for
more robust systems to be developed) but simultaneously amplifies the
impact of system failure.  CAS rarely goes down (because it is well run
and well designed) but when it does, the ramifications are widespread.

Sometimes "fragmentation" is another word for redundancy and resilience,
while "centralized" and "standardized" are other ways of saying
"mono-culture"... and we might do well to remember that as various campus
initiatives look to redesign and reimplement core technology services.

-Bill Clark


 
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Re: [Micronet] is there a system problem on campus

ken lindahl
In reply to this post by Lucy Greco-2
that's an interesting suggestion and, in this particular case, it would have been quite useful. i have no idea how easy/hard it would be for service desk staff to change the message quickly.

however, in many cases, the service provider really wants multiple problem reports as they can be very useful for understanding the scope of the problem and/or pin-pointing the source of the problem. Networking has long insisted that service desk log every network-related trouble call for exactly this reason. it's more work for service desk (to open the tickets) and it's more work for us (to reply to and close the tickets) but it has been extremely helpful in some cases. and, yes, it's more work for the user community.

so, the challenge then would be for the service desk folks to develop procedures that require the service provider to say "we don't need any more reports, thank you" before setting the message in place.

ken

On 5/26/2011 9:55 AM, Lucy Greco wrote:

> I am suggesting the automated attendant say something. I just called it and it does not have anything on the auto attendant. The help desk I am referring to is 28500
>
>
> Lucy Greco
> Assistive Technology Specialist
> Disabled Student's Program UC Berkeley
> (510) 643-7591
> http://attlc.berkeley.edu
> http://webaccess.berkeley.edu
>
>
> -----Original Message-----
> From: [hidden email] [mailto:[hidden email]] On Behalf Of Paul Garnett
> Sent: Thursday, May 26, 2011 9:42 AM
> To: [hidden email]
> Subject: Re: [Micronet] is there a system problem on campus
>
> This Service Desk, THE IST Service desk, is telling callers what systems
> are down as information comes in.  I don't know what help desk is not
> telling people of known problems.
> Many people would not have admin rights to change to a Google dns anyway.
> PG
>
>
> On 5/26/2011 9:37 AM, Lucy Greco wrote:
>> This brings up a vary important problem with the current system.
>> I did find the system stats page finally and saw that my problem was being worked On. But people at are calling the help desk are not being told that there is a known problem. When there is a known problem there should be something on the phone system to before the menu options are given. All of the main DSP office seems to be having the same dns problem and none of them are able to know how to change to Google dns. I don't know how to. Smile
>> When the net is down having a stats page saying the net is down is a useless tool give a stats on the phone line smile
>>
>>
>> Lucy Greco
>> Assistive Technology Specialist
>> Disabled Student's Program UC Berkeley
>> (510) 643-7591
>> http://attlc.berkeley.edu
>> http://webaccess.berkeley.edu
>>
>>
>> -----Original Message-----
>> From: [hidden email] [mailto:[hidden email]] On Behalf of Greg Merritt
>> Sent: Thursday, May 26, 2011 9:29 AM
>> To: [hidden email]
>> Subject: Re: [Micronet] is there a system problem on campus
>>
>> Ditto -- but this should be *different* from Lucy's error, and not *necessarily* related to CAS being down, I think.
>>
>> Fun morning!
>>
>> -Greg
>>
>> On May 26, 2011, at 9:20 AM, Tom Salinaro wrote:
>>
>>> I noticed we had no DNS service in our dept. 128.32.136.9 and 12. I swithched to google's public DNS. I couldn't get IST on the phone and nothing was posted on ucbsystem.org.
>>
>>
>> -------------------------------------------------------------------------
>> The following was automatically added to this message by the list server:
>>
>> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>>
>> http://micronet.berkeley.edu
>>
>> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
>>
>>
>> -------------------------------------------------------------------------
>> The following was automatically added to this message by the list server:
>>
>> To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:
>>
>> http://micronet.berkeley.edu
>>
>> Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.
>
>
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12