Re: [Micronet] Further review: Dell Optiplex bad electrolytic

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Re: [Micronet] Further review: Dell Optiplex bad electrolytic

Michael C. Nicol

We had issues with the 270s, and 280s.  the issue was significant with sff machines, but I haven’t seen any swollen, leaking capacitors on any of the subsequent models.  When I questioned our sells rep about the 280s (a few years ago, when they also gave us 10 spare Motherboards…) he explained to me that the company that manufactured the equipment switched component suppliers when they received multiple complaints…

 

I am surprised to hear about the 620 models failing too…  I wonder, Jon Johnson, were they mini-tower or small form factor machines?

 

  [hidden email]
Systems Administrator III, MCSE
(510)585-1575
 

 

 

 

From: [hidden email] [mailto:[hidden email]] On Behalf Of Sian Shumway
Sent: Thursday, July 29, 2010 9:41 AM
To: Claudia Waters
Cc: [hidden email]
Subject: Re: [Micronet] Further review: Dell Optiplex bad electrolytics

 

Hi Claudia,

Thank you for your detailed response.  I do not believe there is any intention to sever any agreements with Dell.  I am merely collecting information from our campus to share across the system and ensure we have the best response possible from Dell regarding this known issue and encourage better response in the future. 

You were very fortunate to have received spare motherboards prior to failure that you didn't have to use.  Unfortunately that was not the case for everyone.  Personally we replaced every motherboard on about 70 machines due to this problem in the Student Labs.  However, we have continued to purchase Dell computers because of easy of deployment, warranty and price.  I would hate to see the relationship with Dell end too.

Sian

UC Berkeley | Information Services and Technology | Client Services: Manager
Building and Equipment Management: https://ist-staff.berkeley.edu/ist-buildings
Departmental On-Site Computing Support: http://ist.berkeley.edu/docs/
Student Labs: http://facility.berkeley.edu


On 7/28/2010 5:56 PM, Claudia Waters wrote:

Hi Sian,

 

We have a number of student labs and a computer classroom in constant use.  Also a network of faculty and staff workstations.  We have only Dell computers.  I know we had some bad capacitors a few years ago and Dell came and replaced all the motherboards and gave us about 10 spare that we have never used.  These were model Optiplex 270.  We have not had a problem since that time and, in fact, the life cycle of our Dells is 5-6 years or more.  We run a lot of statistical software in our labs and our staff and faculty run Office, Photoshop, Dreamweaver, Symantec SEP, and similar programs.  We do not do high speed computing.  We do have occasional hard drives that quit on us—mainly Western Digital.  Seagate has been the best.

 

I do have a stack of HP laser printers that have failed on us just after warranty.  These are used as personal laser printers.  Every one of our HP1320s failed after warranty.   I also have HP2200’s in the closet.  HP4050 was the last workhorse for our HP printers.

 

My first Dell 5330 printer failed and Dell replaced it twice.  We now use it in our lab.  They have a good warranty and also replace fusers and rollers under warranty,which HP did not do for us.  We also replaced all the failed HP1320s with the Dell 2330.  So in summary the Dell 5330 and 2330 have worked well for us.

 

Thanks for gathering this information.  I’d hate to see UC’s agreement with Dell end as it has worked extraordinarily well for us with our very small staff.   If I don’t get a satisfactory answer from a Dell rep, I always contact Mark Spitzer at Dell and he deals with the issue immediately.   Have you contacted him regarding your bad motherboard /electrolyte problems? 

 

Claudia

 


From: [hidden email] [[hidden email]] On Behalf Of Sian Shumway
Sent: Tuesday, July 27, 2010 10:55 AM
To: [hidden email]
Subject: [Micronet] Further review: Dell Optiplex bad electrolytics

 

Dear Micronet,



At the request of the campus CIO Shel Waggener, I would like to reach out to the campus community to understand the impacts of the Dell failures recently discussed on Micronet.  We are working in collaboration with our partners throughout the system and facilitated by the Office of the President to address this as a system in order to leverage the best possible outcome.

I will be aggregating the responses to the threads regarding the Dell Optiplex bad electrolytics for further review by our peers.  If you have any additional information to share regarding damages/impacts to your area, please reply to this thread or contact me directly by the end of this week.

Thank you in advance,
Sian

UC Berkeley | Information Services and Technology | Client Services: Manager
Building and Equipment Management: https://ist-staff.berkeley.edu/ist-buildings
Departmental On-Site Computing Support: http://ist.berkeley.edu/docs/
Student Labs: http://facility.berkeley.edu
[hidden email] | 510.908.0415



 
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Re: [Micronet] Further review: Dell Optiplex bad electrolytic

Donald A Patterson
Sian ---

I didn't observe anything leaking (maybe I didn't look that hard or wasn't
thinking along that line at the time), but over the year of 2009 we lost 7
of 8 Dell computers purchased in 2003 and 2004.  I know it wasn't a disk
problem.  Machines would not step through the BIOS.  Just got LED codes that
variously pointed to memory or system board.

 (2) Optiplex GX270 (mini tower)
 (5) Precision 650 Workstations (tower)

At the time it seemed unusual that all the computers should die so close to
each other, but they were past warranty and we did get 5 years of nearly
continuous use.  So we didn't followup or complain strongly with Dell at the
time.

 --- Don P

Donald A Patterson, NEES-ES LAN Administrator
UC Berkeley (Richmond Field Station) --- PEER
1301 South 46:th Street, RFS-484-114B
Richmond CA  94804
510-665-3530
GENERAL EMAIL: [hidden email]
LAB BUSINESS: [hidden email]

 
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Re: [Micronet] Further review: Dell Optiplex bad electrolytic

Rune Stromsness
In reply to this post by Michael C. Nicol
On 29-Jul-10 12:40, Michael C. Nicol wrote:
> We had issues with the 270s, and 280s.  the issue was significant with
> sff machines, but I haven’t seen any swollen, leaking capacitors on any
> of the subsequent models.  When I questioned our sells rep about the
> 280s (a few years ago, when they also gave us 10 spare Motherboards…) he
> explained to me that the company that manufactured the equipment
> switched component suppliers when they received multiple complaints…

All of the 270s and 280s that we had fail were small-form-factor models.

And we also saw no real problems with Dell desktops before or after
those two batches.

Rune

[...]


 
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Re: [Micronet] Further review: Dell Optiplex bad electrolytic

Guy D. VINSON
In reply to this post by Michael C. Nicol
Of all the computers we have purchased since 2000, I have had only one fail. My sample is composed of a mix of brands, including Dell. I have had many hard drives fail and a few monitors but only one PC. The computer that did fail was a problem with a mouse which burned out the mobo*

Of course I realize this is a matter of luck (something I seldom turn down when it comes my way) but I have not seen any major problems with Dell (That luck thing again)

*mobo burn out was caused by my leaving a slot cover off a small form factor Dell and having a mouse take up residence. I suspect the mouse "unloaded" once too often on the board and caused a circuit failure. I discovered this while unplugging the unit by having the mouse poke its head up out of the slot. Last I saw the mouse was heading for the hills quite alive and well. This did teach me to never leave any of those slot covers off when I am done working on a computer. 
---
Guy Vinson
Infrastructure & IT
College of Environmental Design
510-705-3902



On Thu, Jul 29, 2010 at 12:40 PM, Michael C. Nicol <[hidden email]> wrote:

We had issues with the 270s, and 280s.  the issue was significant with sff machines, but I haven’t seen any swollen, leaking capacitors on any of the subsequent models.  When I questioned our sells rep about the 280s (a few years ago, when they also gave us 10 spare Motherboards…) he explained to me that the company that manufactured the equipment switched component suppliers when they received multiple complaints…

 

I am surprised to hear about the 620 models failing too…  I wonder, Jon Johnson, were they mini-tower or small form factor machines?

 

  [hidden email]
Systems Administrator III, MCSE
(510)585-1575
 

 

 

 

From: [hidden email] [mailto:[hidden email]] On Behalf Of Sian Shumway
Sent: Thursday, July 29, 2010 9:41 AM
To: Claudia Waters
Cc: [hidden email]
Subject: Re: [Micronet] Further review: Dell Optiplex bad electrolytics

 

Hi Claudia,

Thank you for your detailed response.  I do not believe there is any intention to sever any agreements with Dell.  I am merely collecting information from our campus to share across the system and ensure we have the best response possible from Dell regarding this known issue and encourage better response in the future. 

You were very fortunate to have received spare motherboards prior to failure that you didn't have to use.  Unfortunately that was not the case for everyone.  Personally we replaced every motherboard on about 70 machines due to this problem in the Student Labs.  However, we have continued to purchase Dell computers because of easy of deployment, warranty and price.  I would hate to see the relationship with Dell end too.

Sian

UC Berkeley | Information Services and Technology | Client Services: Manager
Building and Equipment Management: https://ist-staff.berkeley.edu/ist-buildings
Departmental On-Site Computing Support: http://ist.berkeley.edu/docs/
Student Labs: http://facility.berkeley.edu


On 7/28/2010 5:56 PM, Claudia Waters wrote:

Hi Sian,

 

We have a number of student labs and a computer classroom in constant use.  Also a network of faculty and staff workstations.  We have only Dell computers.  I know we had some bad capacitors a few years ago and Dell came and replaced all the motherboards and gave us about 10 spare that we have never used.  These were model Optiplex 270.  We have not had a problem since that time and, in fact, the life cycle of our Dells is 5-6 years or more.  We run a lot of statistical software in our labs and our staff and faculty run Office, Photoshop, Dreamweaver, Symantec SEP, and similar programs.  We do not do high speed computing.  We do have occasional hard drives that quit on us—mainly Western Digital.  Seagate has been the best.

 

I do have a stack of HP laser printers that have failed on us just after warranty.  These are used as personal laser printers.  Every one of our HP1320s failed after warranty.   I also have HP2200’s in the closet.  HP4050 was the last workhorse for our HP printers.

 

My first Dell 5330 printer failed and Dell replaced it twice.  We now use it in our lab.  They have a good warranty and also replace fusers and rollers under warranty,which HP did not do for us.  We also replaced all the failed HP1320s with the Dell 2330.  So in summary the Dell 5330 and 2330 have worked well for us.

 

Thanks for gathering this information.  I’d hate to see UC’s agreement with Dell end as it has worked extraordinarily well for us with our very small staff.   If I don’t get a satisfactory answer from a Dell rep, I always contact Mark Spitzer at Dell and he deals with the issue immediately.   Have you contacted him regarding your bad motherboard /electrolyte problems? 

 

Claudia

 


From: [hidden email] [[hidden email]] On Behalf Of Sian Shumway
Sent: Tuesday, July 27, 2010 10:55 AM
To: [hidden email]
Subject: [Micronet] Further review: Dell Optiplex bad electrolytics

 

Dear Micronet,



At the request of the campus CIO Shel Waggener, I would like to reach out to the campus community to understand the impacts of the Dell failures recently discussed on Micronet.  We are working in collaboration with our partners throughout the system and facilitated by the Office of the President to address this as a system in order to leverage the best possible outcome.

I will be aggregating the responses to the threads regarding the Dell Optiplex bad electrolytics for further review by our peers.  If you have any additional information to share regarding damages/impacts to your area, please reply to this thread or contact me directly by the end of this week.

Thank you in advance,
Sian

UC Berkeley | Information Services and Technology | Client Services: Manager
Building and Equipment Management: https://ist-staff.berkeley.edu/ist-buildings
Departmental On-Site Computing Support: http://ist.berkeley.edu/docs/
Student Labs: http://facility.berkeley.edu
[hidden email] | 510.908.0415




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To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.



 
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The following was automatically added to this message by the list server:

To learn more about Micronet, including how to subscribe to or unsubscribe from its mailing list and how to find out about upcoming meetings, please visit the Micronet Web site:

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Messages you send to this mailing list are public and world-viewable, and the list's archives can be browsed and searched on the Internet.  This means these messages can be viewed by (among others) your bosses, prospective employers, and people who have known you in the past.